OTA for MME is terrible

[burtonhen]

It’s been days of checking multiple times a day for 1.7.1 and my MME still says it’s up to date on 1.6.0. Some people here say they’re still stuck on 1.4.0! The FordPass app literally says “Connect your Mach-e to WiFi and you can get updates as soon as they’re available!” No, @Ford Motor Company , I can’t, because your screwed up software development won’t give it to me. I’m sure enjoying watching others use new features though.

I should have just bought a Tesla. And I HATE Tesla.

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[macchiaz-o]

This is just some FOMO, right? I mean, you wouldn't know about the update if you hadn't read about it in one of the dozens of posts about it here? It's not available for your vehicle just yet. It will be in time.

Thanks for making another new post on the topic, btw.

 

[PrimeFuture]

They're rolling out the OTAs to vehicles at different rates. Not everyone gets it immediately. I imagine this'll change over time, but we're still within the first year of this car existing. Tesla has years on Ford software wise, so of course their system is smoother.

You're an early adopter of something; you should expect things to have bumps in the road like the Mach-E's software does.

 

[JoeDimwit]

They're rolling out the OTAs to vehicles at different rates. Not everyone gets it immediately. I imagine this'll change over time, but we're still within the first year of this car existing. Tesla has years on Ford software wise, so of course their system is smoother.

You're an early adopter of something; you should expect things to have bumps in the road like the Mach-E's software does.

Hard disagree. When they release to a small group of vehicles to verify that it’s working as expected, the remainder of vehicles should receive toe update within 3-7 days. And that hasn’t happened one single time yet. There is no legitimate reason to roll ota updates to small groups.

 

[burtonhen]

They're rolling out the OTAs to vehicles at different rates. Not everyone gets it immediately. I imagine this'll change over time, but we're still within the first year of this car existing. Tesla has years on Ford software wise, so of course their system is smoother.

You're an early adopter of something; you should expect things to have bumps in the road like the Mach-E's software does.

I work in tech, I understand rolling OTAs out in a paced method. But that pace should be measured in days, not weeks. Given that there are people on 1.4, I’m not at all confident I’ll see 1.7.1 any time soon.

Yes, I’m an early adopter, but one of the features advertised by Ford (and still misleadingly referenced in the app) is the ability to get the latest software immediately). It’s one of the reasons I felt comfortable getting an MME over a M3, MY, or a VW. They aren’t making good so far.

 

[burtonhen]

This is just some FOMO, right? I mean, you wouldn't know about the update if you hadn't read about it in one of the dozens of posts about it here? It's not available for your vehicle just yet. It will be in time.

Thanks for making another new post on the topic, btw.

Partly FOMO, sure. But also what I feel is a legitimate concern that Ford has advertised OTAs misleadingly at best. Remember, there are people in the other thread still being told 1.4.0 is up to date for them, and I got that months ago. Do they have FOMO, or are they being misled?

 

[Iknownothing]

Hard disagree. When they release to a small group of vehicles to verify that it’s working as expected, the remainder of vehicles should receive toe update within 3-7 days. And that hasn’t happened one single time yet. There is no legitimate reason to roll ota updates to small groups.

Except this is literally how you do software deployments at scale. You deploy in QA, validate, then in phases to your production users, validating all is well in each phase. And since this is new, they need to validate both the software and the deployment process work. If they are finding issues, they likely are fixing those issues on the fly so it doesn’t impact additional users. Ford has clearly said they will be conservative with this to ensure they are minimizing negative impact to customers.

 

[Tushargl016]

Still waiting on blue cruise OTA

 

[bp99]

Hard disagree. When they release to a small group of vehicles to verify that it’s working as expected, the remainder of vehicles should receive toe update within 3-7 days. And that hasn’t happened one single time yet. There is no legitimate reason to roll ota updates to small groups.

The reason to roll out in waves is to have a feedback loop and catch issues. It's unlikely that they'd receive enough error reports in just 3-7 days of subtle issues. Yes, they'd find out if they completely broke everyone's cars that quickly, but not about other issues.

It's unlikely the people developing/testing have an actual car. And, even if one is available to them, it's very unlikely it's a daily driver for any of them. They're relying on emulation and unit tests to ensure quality. It's best that they take their time rolling updates out. Nothing in this update is critical. Have some patience.

 

[JoeDimwit]

Except this is literally how you do software deployments at scale. You deploy in QA, validate, then in phases to your production users, validating all is well in each phase. And since this is new, they need to validate both the software and the deployment process work. If they are finding issues, they likely are fixing those issues on the fly so it doesn’t impact additional users. Ford has clearly said they will be conservative with this to ensure they are minimizing negative impact to customers.

They are being beyond “conservative”. And, it would be different if I could take the car into a service department and they could install all available updates for me. But I am stuck waiting for updates weeks after they ship to users. That’s unacceptable.

 

[macchiaz-o]

Partly FOMO, sure. But also what I feel is a legitimate concern that Ford has advertised OTAs misleadingly at best. Remember, there are people in the other thread still being told 1.4.0 is up to date for them, and I got that months ago. Do they have FOMO, or are they being misled?

I agree that we all want high quality OTA updates quickly and at low cost. Few people truly want a random chance at receiving a high quality update, or frequent defective updates, or ongoing costs.

In your original post you stated that you should have bought a Tesla. I think you're suggesting that since their updates are (often) deliverable to all customers at the same time, it is the superior vehicle for your needs.

I find it very unlikely that (a) the delivery pacing of OTA updates makes the other vehicle superior, or (b) that receipt of Power Up 1.7.1 in September 2021 was a requirement for my continued satisfaction in my choice of my Mustang Mach-E versus competing options. But to each their own, I guess.

 

[generaltso]

It’s been days of checking multiple times a day for 1.7.1

You should probably keep doing that. It's very likely that it will make Ford authorize your car for the update sooner.

 

[JoeDimwit]

The reason to roll out in waves is to have a feedback loop and catch issues. It's unlikely that they'd receive enough error reports in just 3-7 days of subtle issues. Yes, they'd find out if they completely broke everyone's cars that quickly, but not about other issues.

It's unlikely the people developing/testing have an actual car. And, even if one is available to them, it's very unlikely it's a daily driver for any of them. They're relying on emulation and unit tests to ensure quality. It's best that they take their time rolling updates out. Nothing in this update is critical. Have some patience.

It’s unlikely that ford has vehicles in-house to test software on? Did you really say that?

 

[Iknownothing]

They are being beyond “conservative”. And, it would be different if I could take the car into a service department and they could install all available updates for me. But I am stuck waiting for updates weeks after they ship to users. That’s unacceptable.

It’s a “nice to have” update using systems that have a user base which is increasing exponentially with each deployment being installed on the software running a 4500lb machine capable of partial autonomy in complex driving environment where safety can not be compromised. I get that it’s disappointing not to get it the same day as everybody else but I also think Ford choosing to be ultra conservative to ensure this is done right is not anywhere near the realm of “unacceptable”.

 

[Mach-Tony]

It’s unlikely that ford has vehicles in-house to test software on? Did you really say that?

This is why you can't rely on what people say on forums...

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