When I took delivery of my MME FE it had the same problem. The back spoiler at top of hatch was also about 3/8" below roof. Dealer agreed to have local body shop realign hatch. Not a simple job as they had to shim the hinges and align everything. Looks much better.
Did you fix it all by yourself?Jesus that was a time suck. Done now. The two attachment points with 4 12mm bolts had to be loosened, I had to push the hatch up and hold it tight to get the bolts to slide all the way back. Then there are 4 bumper stops, two on the sides and two on the bottom. All needed to be adjusted to tweak the hatch to get the lines perfect. It's still maybe 1mm off but good enough you can't visually see a difference without really staring at it.
Yup it's just a matter of trial and error. It's even better now than pictured above.
Can you make a guide, or is it super obvious when I get up in there?
You can't miss it. Two hinges and 4 bolts. Make sure lift gate is all the way up, loosen bolts, push up/forward on hatch towards front of car all the way. Tighten and check fit...then slowly inch it back to find the best position. Lots of tightening and loosening. For me best fit was both sides almost all the way forward
I hope that mine is aligned right when I pick it up. I will push back on the dealer and ask them to fix it as a warranty issue. As others on the forum have expressed, dealers fixing issues sometimes span into days and weeks. I can always try to fix it at home, but only as a last choice. I expect some form of minimal service for the cost of a $70K car. Not trying to be a "Ken" and expecting perfection, just want some quality.
Totally get it but expectations and reality are different and the reality is it's probably going to be off and you can either let the dealer address it based on expectations and deal with it being half assed and take forever or take it on yourself even though you believe you shouldn't. That's more being a realist.
