Mirak
Well-Known Member
- Joined
- Oct 8, 2020
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- "Sonic" 2021 MME Grabber Blue First Edition
if you don’t complete your purchase, you can order another one and return to the end of the line, or you may be able to find the build you want as a cancelled order at a different dealer. Ford is not going to give you priority in building you a replacement.Hi all. Very sadly I had to reject delivery of my beautiful Rapid Red ER AWD Premium MME yesterday at our dealer - Ken Grody Ford, Orange County. I reserved around New Year's 2020 and converted to order in June 2020. My family was really, really excited to get her this week! We are completing a major rewiring of our house electrical panels to accommodate two new charging circuits!
Why did I reject delivery? Sadly, my Mach-E joined the club of poorly aligned/installed panoramic glass roofs. It was so lopsided and apparent from a distance. The leading edge of the panoramic roof was flush with windshield on driver's side and lifted up approx 3/8" -5/16" in the passenger side. There was no rubber seals/edging along the protruding pano roof leading edge frame.
I also noted that the driver's instrument screen buzzed loudly when parked and driving at city speeds. A liftgate gasket was damaged by tool marks. I also noticed the right-rear quarter panel was slightly misaligned next to talelight (minor).
The salesman acknowledged the pano roof issue and said maybe a glass shop could fix it but couldn't promise anything. He would sell the car 100% as-is by today. I am really sad to walk away from such an awesome EV in a beautiful color. My test drive was great! No rattles, squeaks, etc... just buzzing screen area which salesman said was normal.
I was told that their business offices would be in touch with me next week about my deposit. What should I do? I really want my MME but want zero major quality issues -- at least ones that you can see and obviously Ford hasn't addressed just yet!?? Ugggggggg. What should I do? My entire family is totally disappointed and sad! Did Ford just ignore it? Ugggggg!
There are no guarantees, but here is my honest assessment: Ford will likely repair mis-aligned glass, especially if it is as obvious as you say. Ford might repair the buzzy screen but I wouldn’t bank on that. My car has it, too, and it seems that most cars have it. Ford could deem this “within spec” even though it is obviously very frustrating that such a premium vehicle used such a cheap component. You can only hear the buzz when no other ambient noise is present.
So, as long as the dealer will confirm in writing that they will fix the pano, and you think you can live with the screen buzz, I’d definitely complete the sale. If the dealer won’t confirm in writing that they’ll fix the pano, I’d raise holy hell with Ford and your dealer on Twitter and Facebook. Take this public. Try not to let them sell the car out from underneath you without exhausting your options first.