markboris
Well-Known Member
- First Name
- Mark
- Joined
- Nov 13, 2019
- Threads
- 26
- Messages
- 2,657
- Reaction score
- 5,546
- Location
- Sonora, CA
- Vehicles
- _______ '20 Shelby GT500 FPB '21 Mach-E GTPE IS
- Occupation
- Retired
I probably should have explained a little more in detail why my service was fast, which I did in the HVBJB thread a couple of months ago. I purchased my own HVBJB and made an appointment at Serramonte Ford to have it replaced. They were able to take me in right away and it was replaced within hours of me bringing in the car. While it may take a day or two or three to get the part, with them having 3 EV techs and two dedicated service bays for EV's, getting it replaced there should not be a long wait at all.My experience is somewhere between the two, but actually quite good considering that it’s a low volume dealership, a quarter of the size of Serramonte. Serramonte is huge in comparison, in S.F. My first HVJB failure took almost a month to get replaced, but it was early days of the problem cropping up. My second was a car drop off with no real warning, day after SVS happened. Took two weeks. Mark’s experience at Serramonte is highly unusual. Driving the car to a bigger dealership might not have gotten the same results he had.
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