Stop Safely Now

sockmeister

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Had this happen today. Charged to 100% overnight with the Ford Mobile EVSE and had a departure time set to 9am. Went out to start loading the car at 8:15 and the pumps were running. At 8:30 I heard the HVBJ cycle 3-4 times and then got a charge error in the app. 10 minutes later unplugged, tried to start the car and got the SSN error. Pulled the negative terminal for 5 minutes and it went away. Haven't had a chance to scan the error codes (do they survive the battery pull?). It was about -6C outside and probably 5C in the garage where the car was.
Report back if it happens again. I doubt that will fix it, but it might have reset something temporarily.
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mg_gti

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Checked for DTCs today and there were none; guess the battery pull cleared them.
 

sockmeister

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Checked for DTCs today and there were none; guess the battery pull cleared them.
DTCs will usually clear with a battery pull but that doesn't mean the problem is resolved. Mine has come and gone randomly a couple times a month. It'll be fine for weeks at a time.
 

HuntingPudel

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Checked for DTCs today and there were none; guess the battery pull cleared them.
A persistent error would not have cleared or at the very least it would have come back shortly after power was reconnected. If the HVBJB was shorted or frozen open, the car’s systems would have detected those issues and reported DTCs for one or the other after it was powered up again. I suspect your error was due to something else, perhaps the Ford Mobile Garbage… err… Ford Mobile Charger. ??
 

mg_gti

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Try plugging in the L1 for 10 minutes and then switch to L2. If that works, you have something similar to my issue and it’s temperature related. Is it cold where you are?
Interestingly enough the next time I went to charge the car after getting and clearing the SSN error, the FMC wouldn't charge on L2. The charger would reset (red LED flashed once) a few seconds after the coolant pump turned on and start the cycle again. Switched to L1 and it started to charge. Switched back to L2 and it worked :rolleyes:. No DTCs and no SSN errors this time. It was -3C out but the car had just finished driving 100km so it shouldn't have been that cold.

Are you also using the Ford Mobile Charger?
 
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tomwood24

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Ok I’m having a nightmare with the stop safely now. Have a 2021 Mach e and two weeks ago stop safely now appeared.. I’m outside of ford roadside assistance coverage so had to pay the tow myself, dealer said it’s the 12 v battery and because it was at the dealership I had no real choice but to have them replace it for the bargain price of $600.. two weeks later stop safely now.. I call the dealer and they send a mobile tech, confirmed it’s the high voltage junction box. Misdiagnosed the first time (they won’t admit that as the fault codes didn’t show) how likely is it ford will reimburse both tows with the high voltage part under warranty and also the 12V battery replacement .. I wouldn’t have spent $600 if the HVJB didn’t fail, I already called ford corporate and they said no on the 12V but surely it’s consequential failure ? .. the misdiagnosis is extremely frustrating too. The mobile tech came out with a replacement battery and I insisted it was the HVBJ and sure enough the fault codes proved it. Bad experience thus far $1000 out of pocket for something that’s supposedly covered under warranty
 

OH2AZ2OH

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Ok I’m having a nightmare with the stop safely now. Have a 2021 Mach e and two weeks ago stop safely now appeared.. I’m outside of ford roadside assistance coverage so had to pay the tow myself, dealer said it’s the 12 v battery and because it was at the dealership I had no real choice but to have them replace it for the bargain price of $600.. two weeks later stop safely now.. I call the dealer and they send a mobile tech, confirmed it’s the high voltage junction box. Misdiagnosed the first time (they won’t admit that as the fault codes didn’t show) how likely is it ford will reimburse both tows with the high voltage part under warranty and also the 12V battery replacement .. I wouldn’t have spent $600 if the HVJB didn’t fail, I already called ford corporate and they said no on the 12V but surely it’s consequential failure ? .. the misdiagnosis is extremely frustrating too. The mobile tech came out with a replacement battery and I insisted it was the HVBJ and sure enough the fault codes proved it. Bad experience thus far $1000 out of pocket for something that’s supposedly covered under warranty
If you have alternatives, find a different dealer. My dealer replaced my 12V battery for a little over $200. The HVJB is covered by the 8 year/100k mile warranty, but the 12V battery is a consumable, so it will be difficult to get Ford to cover that. You should have a decent argument for getting the tow covered though, I think...
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