The beginning....I'm concerned.

[SWO]

Does anyone know if the BECM change require removal of the HVB?

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[BigMach-E]

Does anyone know if the BECM change require removal of the HVB?

It shouldn't require a HVB drop. It should be within the abilities of a trained Ford mechanic who can read and understand schematics. It's the part itself that's the issue, it appears Ford hadn't projected this hardware failure on the scale we are starting to see it.

 

[SWO]

It shouldn't require a HVB drop. It should be within the abilities of a trained Ford mechanic who can read and understand schematics. It's the part itself that's the issue, it appears Ford hadn't projected this hardware failure on the scale we are starting to see it.

I just wanted to know if the job requires dropping the battery....

 

[mkhuffman]

I just wanted to know if the job requires dropping the battery....

From what I have seen in other threads it requires dropping the battery. Definitely.

 

[Mach-Lee]

Does anyone know if the BECM change require removal of the HVB?

Yes, the BECM lives inside the HV battery case because it's wired to all the cells. HVBJB is also inside. So dropping the battery is required.

 

[BigMach-E]

I stand corrected.

 

[BigMach-E]

Okay, update time. Dealer has the HVJB and the BECM module is apparently on its way to the dealership, even though the parts were originally on backorder. I just know that if I hadn't established contact with Ford Corporate, things wouldn't have moved this quickly. I'm still coming up on two weeks without my car though.

The dealership can't perform the Windshield glass reseal for the recall, because they don't have a vendor. My Ford Corporate contact is working on that aspect, and I want the work done, but I also want my car back in a timely fashion. I'm a little torn, because I don't want to have any more delay, but I also don't want to bring my car back into the shop any time soon.

This has been a rollercoaster.

 

[Alaskan_silent_pony]

They have the parts ordered for mine too. Just waiting for them to get here. I think I have you beat @BigMach-E. This coming Monday will be 90 days for me [yep... just died a little inside].

 

[Matty C]

This same thing happened to my 6 month old 2021 Mach E. Dealer has asked for help from Ford technical assistance but cannot fix it. The car remains dead, completely. It’s been at the dealer for 3 weeks now.

 

[BigMach-E]

Okay, update time. Dealership can't/won't do the glass reseal. The have the parts (HVJB and BECM, and I saw movement this morning in Securialert. Only about an hour or so of movement. They quoted me a price of 450 for a programmed 2nd key fob, I said no thanks. They hope that I get my car back Monday. I told them that I need my car back ASAP, but I also need the job done right.

Do I have it bad? No. Did these forums help? Absolutely. Does the dealer experience leave a lot to be desired? Yes. Do you need to be your own advocate every step of the way? Absolutely. When I get my car back, it better be in better shape than 2 hours before it stopped working.

When I pick up my car, I'm going to get a full FRDS printout. And my paint better be as pristine as when the car showed up.

 

[Alaskan_silent_pony]

Okay, update time. Dealership can't/won't do the glass reseal. The have the parts (HVJB and BECM, and I saw movement this morning in Securialert. Only about an hour or so of movement. They quoted me a price of 450 for a programmed 2nd key fob, I said no thanks. They hope that I get my car back Monday. I told them that I need my car back ASAP, but I also need the job done right.

Do I have it bad? No. Did these forums help? Absolutely. Does the dealer experience leave a lot to be desired? Yes. Do you need to be your own advocate every step of the way? Absolutely. When I get my car back, it better be in better shape than 2 hours before it stopped working.

When I pick up my car, I'm going to get a full FRDS printout. And my paint better be as pristine as when the car showed up.

Make sure you get a picture of it to make your profile! It'll be nice to see the beauty you'll be getting back

 

[BigMach-E]

@Alaskan_silent_pony @Matty C did they at least get you loaners? I feel legit terrible for anyone in this situation, and much worse for people who have had to wait longer than I. I get that no one anticipated these parts from going bad this soon, but this kind of should have been anticipated. There was supposed to be lots of testing, hence that's why the car took so long to get to market. I've been told I will get my car back yesterday, then told it's going to be Wednesday. I'm at day 16 from date of the "stop safely now" message, day 14 of the car in the shop. I have legitimately never heard of a new car 7 months in having to have it's engine rebuilt, which is roughly the equivalent of what this work actually is.

What's even more concerning is that for most of the people getting the service done, it may be the first time these mechanics/techs have ever had to drop an HVB out of a vehicle. Not saying that they can't figure it out, but it's still daunting.

 

[Alaskan_silent_pony]

I finally got a loaner last week. It's been rough with rental cars as well up here. I hope you'll get it back on Wednesday and they don't keep dragging it out though.

 

[Neil4Real]

@Alaskan_silent_pony @Matty C did they at least get you loaners? I feel legit terrible for anyone in this situation, and much worse for people who have had to wait longer than I. I get that no one anticipated these parts from going bad this soon, but this kind of should have been anticipated. There was supposed to be lots of testing, hence that's why the car took so long to get to market. I've been told I will get my car back yesterday, then told it's going to be Wednesday. I'm at day 16 from date of the "stop safely now" message, day 14 of the car in the shop. I have legitimately never heard of a new car 7 months in having to have it's engine rebuilt, which is roughly the equivalent of what this work actually is.

What's even more concerning is that for most of the people getting the service done, it may be the first time these mechanics/techs have ever had to drop an HVB out of a vehicle. Not saying that they can't figure it out, but it's still daunting.

It definitely happens, but rare. Keep in mind that Ford has field engineers. For a job like this, they’ll most certainly either be there in person or have already walked the mechanics through how to do it when the part comes and are available if anything comes up during the install, if they aren’t there for it.

 

[Ford Motor Company]

This same thing happened to my 6 month old 2021 Mach E. Dealer has asked for help from Ford technical assistance but cannot fix it. The car remains dead, completely. It’s been at the dealer for 3 weeks now.

Hello! This doesn't sound like an experience we want you to have with your Mach-E. Could you please send us a PM with your VIN and the name and location of your Ford dealer? I'd like to see how I can assist you on my end.

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