UK Customers

[Dhiren]

Sorry if this is obvious but can anyone just email Georgia for updates on their order? Or do I need to go through a certain process? Cheers

email her with your order number and she will come back to you.

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[yorkieboy]

Which dealership are you with?

Trustford Staines

 

[Dhiren]

Is anyone collecting their Mustang Mach E from Hartwell Ford in Watford

 

[SteveUk]

Oh god this is killing me today - @portlandg 's car and mine have been joined at the hip from the very beginning, but trying to get confirmation that I'm also in Vista Location "DAGTOPS" is proving difficult as usual (dealer playing hide and seek with me again) ?

Dude email Hannah. She got back to me within an hour.

 

[Alex_whietehad]

email her with your order number and she will come back to you.

Ah perfect! Thanks ??

 

[Wonky_Donkey]

It would seem that mine is stuck in the U bend and is still in Flushing for now ?

 

[Carl]

Whats hannahs email or does someone have a contact number o can ring please

 

[Andeh]

Whats hannahs email or does someone have a contact number o can ring please

You can reach Hannah at:

[email protected]

 

[Carl]

Thanks ill email now

 

[Tim03]

I just got this email below from Georgia
Good afternoon,



Thank you for your email.

I hope you are well?



Good news, your vehicle delivery ETA has been moved forward.

I can confirm it is currently expected at the dealership on 24-07-2021.

Please note this date is subject to change.



Not long to wait now!



Please let me know if there is anything else I can assist you with.



Kind regards,

Georgia Cichuia.



Georgia Cichuia | Customer Case Manager, Ford Customer Relationship Centre, Ford Motor Co FCSD

gcichuia@ford.com

Great news, let’s hope they shave some more off that, like 4 weeks ?

 

[Tim03]

I just got this email below from Georgia
Good afternoon,



Thank you for your email.

I hope you are well?



Good news, your vehicle delivery ETA has been moved forward.

I can confirm it is currently expected at the dealership on 24-07-2021.

Please note this date is subject to change.



Not long to wait now!



Please let me know if there is anything else I can assist you with.



Kind regards,

Georgia Cichuia.



Georgia Cichuia | Customer Case Manager, Ford Customer Relationship Centre, Ford Motor Co FCSD

gcichuia@ford.com

Mine is also on that one ?

 

[Dieeasysteve]

It has now been a week since mine got updated with status in flushing. Just bring me my car and then you can take my money!

 

[al14]

Dude email Hannah. She got back to me within an hour.

WHAT IS HER EMAIL ADDRESS?

 

[Justin S]

We are still wondering and this is not 100% sure, but the gobstatusdate is most likely when the gobstatuscode and gobstatusdesc updated. There is normally a delay of a couple of days for these. If you log in to remotesetup.ford.com/#/ and find the tappsdate it will tell you when someone was in your car(or when you last sent an activation request).

Thanks Guybrush - I've found my Tappsdate, but I try daily to "activate", so it is just showing the date and time of today's attempt.?

 

[Coolcatshaft]

Hannah has confirmed mine is still in Flushing ETA to dealer 1st June.

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