UK Customers

[EssexChris]

i got this moments ago too.

this is a long-winded way of saying, take the Mach E to your dealer to install the update?

Just received that as well.

Sponsored

 

[Wonky_Donkey]

I was fortunate enough to be able to update mine via FDRS a couple of weeks ago - so I’m going to have to explain that over the phone to a dealer now ?

 

[coolshades]

ha! this thing gets curiouser.

i spoke to Evans Halshaw my local dealership and they say they haven't received anything from Ford about this recall.

i have had to forward them the email.

my dealer has been usually good to me so i can't blame them if Ford UK has messed up.

 

[coolshades]

and this is the prompt reply from the dealer.

'Myself and my manager have had a look at the email and it is a recall that that is due to come out to resolve these faults. However this hasn't yet been released but as soon as it does you will be notified. '

so, i am confused. a few of you, @Jonno21 @Mjsd included, seem to have got the update.

can you folks quote the recall software number or something i can quote to my dealer?

is my dealer and that Ford letter talking of something elsE?

 

[Mjsd]

That’s strange
I’m with Evans Halshaw as well and they done 22S41 on 4/7

 

[Wonky_Donkey]

and this is the prompt reply from the dealer.

'Myself and my manager have had a look at the email and it is a recall that that is due to come out to resolve these faults. However this hasn't yet been released but as soon as it does you will be notified. '

so, i am confused. a few of you, @Jonno21 @Mjsd included, seem to have got the update.

can you folks quote the recall software number or something i can quote to my dealer?

is my dealer and that Ford letter talking of something elsE?

Im taking it that nobody at your dealer reads the daily memos that get issued then.

It was all over the dealership system a few weeks back. I’ve sent you a copy privately of what they got sent.

I’m not a dealership - and even I see the memos !

 

[coolshades]

Im taking it that nobody at your dealer reads the daily memos that get issued then.

It was all over the dealership system a few weeks back. I’ve sent you a copy privately of what they got sent.

I’m not a dealership - and even I see the memos !

thanks Wonky. sent a sarcastic email to my dealer and have also notified Ford UK.

the fun should begin now.

 

[portlandg]

I got the notification, and could see in the widget last night that it had been queued, then retrieved, awaiting installation and success. Just cant see anything different.

Nor can I. Must be one of those background ones.

 

[Jonno21]

and this is the prompt reply from the dealer.

'Myself and my manager have had a look at the email and it is a recall that that is due to come out to resolve these faults. However this hasn't yet been released but as soon as it does you will be notified. '

so, i am confused. a few of you, @Jonno21 @Mjsd included, seem to have got the update.

can you folks quote the recall software number or something i can quote to my dealer?

is my dealer and that Ford letter talking of something elsE?

Haven't quite got it yet. Car went in today and booked in for 3 days just in case. Hopefully will be done before Friday.

 

[portlandg]

and this is the prompt reply from the dealer.

'Myself and my manager have had a look at the email and it is a recall that that is due to come out to resolve these faults. However this hasn't yet been released but as soon as it does you will be notified. '

so, i am confused. a few of you, @Jonno21 @Mjsd included, seem to have got the update.

can you folks quote the recall software number or something i can quote to my dealer?

is my dealer and that Ford letter talking of something elsE?

My dealer told me on June 30th that he had had notification from Ford that the software update was available from dealers. He also told me that it would NOT be available as an OTA update. My car was updated when it went in to have it's rear light cluster replaced. Either your dealer doesn't read his notifications from Ford or, like some, is just not interested in doing any remedial work on the MME. Ford will only pay dealers a specific timed rate to do these updates but my dealer says that they usually take longer which the dealer then has to cover. As they aren't making much out of selling the MME in the first place I think they are trying to shy away from doing warranty work. They make most of their money on servicing etc and as we know electric vehicles require much less servicing than ICE vehicles, which again equates to less income. I believe this impacts on the bigger (national) chains more than the smaller independents. I (and my family)have spent an awful lot with my dealer over the last 30(ish) years so have a very good relationship with him and it is now payback time.

 

[coolshades]

My dealer told me on June 30th that he had had notification from Ford that the software update was available from dealers. He also told me that it would NOT be available as an OTA update. My car was updated when it went in to have it's rear light cluster replaced. Either your dealer doesn't read his notifications from Ford or, like some, is just not interested in doing any remedial work on the MME. Ford will only pay dealers a specific timed rate to do these updates but my dealer says that they usually take longer which the dealer then has to cover. As they aren't making much out of selling the MME in the first place I think they are trying to shy away from doing warranty work. They make most of their money on servicing etc and as we know electric vehicles require much less servicing than ICE vehicles, which again equates to less income. I believe this impacts on the bigger (national) chains more than the smaller independents. I (and my family)have spent an awful lot with my dealer over the last 30(ish) years so have a very good relationship with him and it is now payback time.

which chain is your dealer, if you can share?

 

[portlandg]

which chain is your dealer, if you can share?

He isn't a "chain". He is an independent dealer with a garage 2 minutes walk from where I work, which is very convenient. Doesn't have to supply me with a loaner (unless he needs my car for more than a day), I can "pop in" to see how any work is progressing and I usually nip in for a chat/update in my lunch hour. Very handy. My relationship with him is more as friends than customer/dealer which has it's advantages. Because he is only a small dealer, initially Ford wouldn't let him sell the MME, so I had to order from a "group" dealer but he can now and does all my remedial work. I have let potential customers look over my car when he didn't have a demo. As I run my own business, with my wife, I know the importance of a good customer/dealer relationship and the importance of repeat customers. The big groups, as in my line of business as well, have lost that importance and are purely focused on large volume sales, maximum profit and don't look towards the longer term.

 

[Dunc999]

I see the Ford website has opened up ordering again!

 

[Dc63]

Booked mine in at Evans halshaw wolverhampton next week for recall update

 

[grovep]

My MME is booked into Evans Halshaw Altrincham for windscreen replacement, new discs and software update. It is not part of the recall but some of the windscreen elements were not working and discs scratched from new. EH have been more reasonable than TrustFord Wilmslow we're. The Power Up sw is locked between 1 6 and 1.7. So hopefully they will sort as well as the Latest contactor sw upgrade.
I'm concerned that they will only do the contactor sw update as they tend to shy away from sw updates without a recall in place as I don't think they get paid by Ford

Sponsored