360alaska

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I wanted to write this to give an idea of how to replace a door latch. I was driving the car and this image appeared:
Ford Mustang Mach-E Fix for "Door Fault Service Required" (how-to replace a door latch) 0


Here is an idea of how it's done:


1. Connect FDRS and initiate module replacement to capture pre-replacement as-built data.
2. Take off the door panel by removing bolts and prying up. Lower the window until the retention pins align with the service cutout.
3. Carefully remove the window from the door by depressing the retention clips with a punch or screwdriver. remove it and set it aside in a safe spot.
4. Disconnect the 12V battery. Wait 10 minutes for safety.
5. Unplug all wires connected to components on the window regulator.
6. Remove the window regulator by turning and pulling out the cams and unbolting the top two bolts under the yellow covers.
7. Remove two bolts to detach the right section of the window track.
8. Access and remove either the presenter or the door latch, as needed.




2. Take off the door panel by removing bolts and prying up. Lower the window until the retention pins align with the service cutout.
Ford Mustang Mach-E Fix for "Door Fault Service Required" (how-to replace a door latch) 1.JPEG

3. Carefully remove the window from the door by depressing the retention clips with a punch or screwdriver. remove it and set it aside in a safe spot.
Ford Mustang Mach-E Fix for "Door Fault Service Required" (how-to replace a door latch) 2



5. Unplug all wires connected to components on the window regulator.
Ford Mustang Mach-E Fix for "Door Fault Service Required" (how-to replace a door latch) 4.5

6. Remove the window regulator by turning and pulling out the cams and unbolting the top two bolts under the yellow covers.
Ford Mustang Mach-E Fix for "Door Fault Service Required" (how-to replace a door latch) 3

7. Remove two bolts to detach the right section of the window track.
Ford Mustang Mach-E Fix for "Door Fault Service Required" (how-to replace a door latch) 4

8. Access and remove either the presenter or the door latch, as needed.


Failure Analysis:

The failure likely occurred due to a design oversight in the module's water management. While the electrical portion of the module includes an O-ring seal theoretically designed to prevent water ingress, it lacks an effective means of water egress. Once moisture enters, it has no way to escape. This situation exemplifies a principle famously stated by a popular YouTube home building channel: "If it can't dry, it dies." In this case, the trapped moisture probably led to the deterioration and eventual failure of the electrical components.

Ford Mustang Mach-E Fix for "Door Fault Service Required" (how-to replace a door latch) 5


The presenter was working properly, but I changed it as well since I was in there, I took it a apart for fun:
Ford Mustang Mach-E Fix for "Door Fault Service Required" (how-to replace a door latch) 6
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Mach-Lee

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Great writeup. Can you give more detailed steps on how you removed the glass? Do you need a second person to hold the glass and pull up on it while you push in the retainers? And just to be clear, there are no clips or anything that are going to fall into the door like some designs? IIRC you also have to rotate the glass while removing it.
 
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360alaska

360alaska

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Sure, I can speak to that, I depressed one clip and pulled that side of the window off of the retaining clip, then did the same to the other. After that, the window can be removed by rotating it counter-clockwise and removing it inward.

On side note, the Ford instructions suggest taping the window to the door in the raised position but in my observation, it is difficult to to reinstall the regulator with the window installed.

There is nothing I can think of that would fall into the door other than maybe the nuts that secure the regulator.
 

dtbaker61

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I wanted to write this to give an idea of how to replace a door latch.


Failure Analysis:


5.JPEG


The presenter was working properly, but I changed it as well since I was in there, I took it a apart for fun:
I'm wondering how water got in.... was this vehicle sitting in a river/floodzone?

I think if I ever have this happen I will be tempted to remove electronic latch and window regulator and put in a mechanical door latch/lock, and a crank window.
 

echeck

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I love this!

I’ll admit had your write up existed before mine went out earlier this year I probably would have chickened out and still taken it to the dealership. I had to drive a Tesla for a month while they waited for the part. I was VERY ready to have my car back by the end!

But if it ever happens outside of warranty I’ll likely give this a go. Very well done. Thanks!
 


User100723

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I wanted to write this to give an idea of how to replace a door latch. I was driving the car and this image appeared:
0.jpg


Here is an idea of how it's done:


1. Connect FDRS and initiate module replacement to capture pre-replacement as-built data.
2. Take off the door panel by removing bolts and prying up. Lower the window until the retention pins align with the service cutout.
3. Carefully remove the window from the door by depressing the retention clips with a punch or screwdriver. remove it and set it aside in a safe spot.
4. Disconnect the 12V battery. Wait 10 minutes for safety.
5. Unplug all wires connected to components on the window regulator.
6. Remove the window regulator by turning and pulling out the cams and unbolting the top two bolts under the yellow covers.
7. Remove two bolts to detach the right section of the window track.
8. Access and remove either the presenter or the door latch, as needed.




2. Take off the door panel by removing bolts and prying up. Lower the window until the retention pins align with the service cutout.
1.JPEG

3. Carefully remove the window from the door by depressing the retention clips with a punch or screwdriver. remove it and set it aside in a safe spot.
2.JPEG



5. Unplug all wires connected to components on the window regulator.
4.5.jpg

6. Remove the window regulator by turning and pulling out the cams and unbolting the top two bolts under the yellow covers.
3.JPEG

7. Remove two bolts to detach the right section of the window track.
4.JPEG

8. Access and remove either the presenter or the door latch, as needed.


Failure Analysis:

The failure likely occurred due to a design oversight in the module's water management. While the electrical portion of the module includes an O-ring seal theoretically designed to prevent water ingress, it lacks an effective means of water egress. Once moisture enters, it has no way to escape. This situation exemplifies a principle famously stated by a popular YouTube home building channel: "If it can't dry, it dies." In this case, the trapped moisture probably led to the deterioration and eventual failure of the electrical components.

5.JPEG


The presenter was working properly, but I changed it as well since I was in there, I took it a apart for fun:
6.JPEG
Neat! BTW, if anyone of you are ever going to tear down your car like this, might as well add some accent lighting and stuff while you’re at it!
 

MuckyMach-e

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I had the door fault message for months until I eventually got round to getting the dealer to fix it. How do you determine which door is faulty? The dash warning message doesn’t say and from what I could tell, there were no messages picked up by the ODBC scan. I couldn’t tell which door was faulty for the months that I drove with the warning message.
 

Brons2

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Excellent writeup! Thanks for your contribution(s) to the community!
 

GioVonGio

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This just happened to my 2022 Mach-e (8/28/2024). All of my doors work just fine.
I am not paying one fckn cent or wasting one fckn minute trying to fix this fault unless Ford offers to fix it. If this is a sealant problem or design problem, it is on them. I absolutely will not deal with the dealers here in NORWAY. They are simply the worst i have ever had to deal with.
 

Teslaeata

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It truly is a great write up?

For those with the need to save money & do it themselves it’s an absolute boon, very well done??

It’s wasted on me though as I’m too lazy to work on my own car, having been in or connected with motor trade since mid 1970s, I paid around £550 to have the dealer change mine - more fool me ?
 

Tscates1

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Many many MANY thanks for your excellent write up! I replaced my door latch a couple of weeks ago and it went very well. Not even a single bloody knuckle!

My only hiccup was that I was too ignorant to realize I would need to program the new latch (even thought it was still fully functional, it was throwing a code). For anyone attempting this: It took a bit for me to learn that only via Forscan on Windows can you program modules.

Also, I almost purchased via Fordpartsgiant.com, but on their website it states they are a member of the BBB. I went to the BBB and looked them up and the BBB says they are NOT a member. Huge red flag so I went elsewhere (eBay).
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