So many issues with Mach-E? A bit disappointed!

[zhackwyatt]

Ford's up to their ass in alligators

Umm... What?

Sponsored

 

[JellyBelly]

I hear electrical whining (the buzzing noise) in this video clearly.

It's an annoying sound to me. Due to the noise, I cannot tolerate sitting in my Mach E in garage/parking lot with the car on (so I turn it off, glad it's OK to turn off heating here in California). But it's not bothering while driving.

My ears are sensitive as well to this whining buzz ...

 

[DBC]

I’ve never heard a story like that about Tesla. Not only has Ford owned this problem, they’ve worked to solve it quickly.

You mean like this Tesla story? So the back window spontaneously falls out while this woman is driving on the freeway at 70 MPH. She takes it to the Tesla Service Center and ...

"“The Service Center was quick to assume that something hit the window. Then when I showed them the videos and they could see nothing did in fact hit the window, they turned their blame to the tint. They took no responsibility for the window spontaneously shattering. I had to become very vocal for them to agree to cover it under warranty. It was an awful overall experience.”

You can read about the whole incident, with video, at insideevs.com.

 

[RyZt]

You mean like this Tesla story? So the back window spontaneously falls out while this woman is driving on the freeway at 70 MPH. She takes it to the Tesla Service Center and ...

"“The Service Center was quick to assume that something hit the window. Then when I showed them the videos and they could see nothing did in fact hit the window, they turned their blame to the tint. They took no responsibility for the window spontaneously shattering. I had to become very vocal for them to agree to cover it under warranty. It was an awful overall experience.”

You can read about the whole incident, with video, at insideevs.com.

I'm not a fan of Tesla. However, I think we should be fair in this case.

I think any manufacturer/dealer would have suspected that something hit the glass in such a case. That is indeed much more likely than the car windows spontaneously shattering.

Well, maybe car windows spontaneously shatter somewhat frequently. But for cars without cameras, no one know what happened. Not even the driver can be sure. So my statement above about which is "more likely" could be wrong.

 

[DBC]

I'm not a fan of Tesla. However, I think we should be fair in this case.

I think any manufacturer/dealer would have suspected that something hit the glass in such a case. That is indeed much more likely than the car windows spontaneously shattering.

If this was one incidence then yes. But there have been several reports of the same problem on other vehicles -- especially with the rear passenger window. So either Tesla hasn't gathered the data -- which I doubt, especially given articles have been written about the problem -- or they don't have a system for disseminating the data to the technicians -- which is possible, perhaps even by design -- or they are pressuring the technicians to deny coverage -- which seems consistent with Tesla's approach to customer care.

No pass warranted.

BTW, I'm hardly an expert, and putting aside the likelihood of a side window being hit by an object, I wouldn't think you would need to be Sherlock Holmes to see whether a window fell out or was shattered when being hit by an object coming from outside the vehicle. I'd think this would be fairly clear from the damage.

 

[bluestarct]

There lots of great threads here about the great cars people have received. However, attention is being paid to the problems, thus more posts on these. People worry.

Remember the old adage from newspapers: If it bleeds, it leads.

Mine is in the shop now for diagnostics after my LVB died for no apparent reason. I'm still committed to this car and have great faith Ford will make it right.

The other thing to remember:

There are always more issues at the bleeding edge of technology.

Same here. I really like my Mach E and I went way out of my way to buy it so I am committed to it.

 

[stlippert]

Same here. I really like my Mach E and I went way out of my way to buy it so I am committed to it.

What is the LVB?

 

[Gimme_my_MME]

What is the LVB?

Low voltage battery, the 12V battery

 

[prdude]

You cannot really compare with phone recording. The phone model, the placement of the phone, the microphone volume all play a role here.

In my Mach E, I can hear it very clearly when my head touches the head rest.

It's hard to tell whether it's due to different hearing sensitivity or different display noise level or different recording/playback configuration. Microphones also have different sensitivity to different frequencies.

These are all very good points. And to add to this, .wav or the audio track of a .mov carry no amplitude scaling info. So, trying to compare noise levels from different recordings from different owners is invalid

 

[agoldman]

I'd say right now, 95% of my concerns rests with the battery problem. The rest are mostly annoyances.

 

[ChasingCoral]

I'd say right now, 95% of my concerns rests with the battery problem. The rest are mostly annoyances.

Good news: I spoke with a member of the Ford engineering team. They believe that the software package in the newer cars eliminates this problem and mine will be getting this upgrade. They are working toward having this available as an OTA update for those cars potentially affected. Since they don't have it ready as an OTA yet, they are loading it on Marlin by wire. They are also installing some enhanced data collection to monitor it. Ford hopes to have Marlin ready for me to pick up this afternoon. ?

All of you with later-built vehicles (sorry I couldn't wrangle the exact date out of him) should already be fine. Marlin was built 22 December.

 

[agoldman]

That is fantastic news! Props to how quickly they jumped on this. Now hopefully it works. Yes the crossover date will be important to note. Now, on to Florida drama free, right?

 

[digdug52]

Good news: I spoke with a member of the Ford engineering team. They believe that the software package in the newer cars eliminates this problem and mine will be getting this upgrade. They are working toward having this available as an OTA update for those cars potentially affected. Since they don't have it ready as an OTA yet, they are loading it on Marlin by wire. They are also installing some enhanced data collection to monitor it. Ford hopes to have Marlin ready for me to pick up this afternoon. ?

All of you with later-built vehicles (sorry I couldn't wrangle the exact date out of him) should already be fine. Marlin was built 22 December.

Good news by the engineering team. When you get your car back with the update, can you update us with the build version? I will be interested to see if it was installed on mine coming with ETA of March 12.

 

[ChasingCoral]

Good news by the engineering team. When you get your car back with the update, can you update us with the build version? I will be interested to see if it was installed on mine coming with ETA of March 12.

I can try. I’ll have to figure out where to find it.

 

[CHeil402]

Not to be overly blunt, but the entire notion of "I can hear it" as mattering is downright stupid. You can "hear" anything above 3 dB, but that hardly means a noise of 3 dB is a problem. A quiet library is 40 dB and I would hope people don't think the "noise" of a quiet library is a problem.

I tried to measure the sound from the DIC and got nothing, meaning the sound level was below 50 dB, which is the lowest noise level my sound meter can measure. There is a reason why the meter doesn't measure anything below 50 dB -- below that level the noise is assumed not to matter.

Rather than posting videos and proclaiming whether you can "hear" it or not, let's see some actual measurements. That will at least allow for a rational discussion as to whether the sound level could be reasonably interpreted as being objectionable. To provide some context, normal human conversation is 60 dB and a quiet office is 50 dB. So we're looking at something quieter than a quiet office.

However, there's a big difference at different frequencies as the human ear doesn't respond to each equally, although it looks like your meter is dB(A-weighted). Also, the total power of the signal is based on the bandwidth of the signal as well as amplitude. 50 dB(A) of Gaussian white noise vs 50 dB(A) of a whining component at a specific impulse resonant frequency is quite different and thus a quiet whining screen can certainly be more "annoying" than a moderately loud library.

I do agree that it's subjective person to person and a phone recording isn't a fair comparison. Just have to wait and see what happens with it.