Mojuba
Active Member
- First Name
- Chris
- Joined
- Jan 28, 2020
- Threads
- 6
- Messages
- 36
- Reaction score
- 43
- Location
- Huntington Beach
- Vehicles
- Reserved Mach E First Edition
- Thread starter
- #1
Okay, so I've spent 2 hours this morning trying to get help with Ford Support. I was provided a case number and was finally transferred to a specialist. As the call began with the "specialist" I was disconnected and given the satisfaction survey.
I'm now trying to get back to a specialist and even though I have a case number, I have to go through the same rigmarole. Does anyone have any direct contacts so I don't have to wait another 2 hours and possibly be disconnected. As I'm typing I just had my FOURTH disconnect this morning and my 4th satisfaction survey with 1s on support. I'm FURIOUS
Having issues where my profile is not being sent to my vehicle amongst other nits here and there (at one point it said my vehicle wasn't allowed to submit external data, even though it was). My vehicle is in my driveway in an area with very good coverage.
Does anyone have direct contact or a way I can get back to a specialist? I have a case number but that seems to do nothing.
Thanks!!
I'm now trying to get back to a specialist and even though I have a case number, I have to go through the same rigmarole. Does anyone have any direct contacts so I don't have to wait another 2 hours and possibly be disconnected. As I'm typing I just had my FOURTH disconnect this morning and my 4th satisfaction survey with 1s on support. I'm FURIOUS
Having issues where my profile is not being sent to my vehicle amongst other nits here and there (at one point it said my vehicle wasn't allowed to submit external data, even though it was). My vehicle is in my driveway in an area with very good coverage.
Does anyone have direct contact or a way I can get back to a specialist? I have a case number but that seems to do nothing.
Thanks!!
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