Car ignores charging schedule!

[Shayne]

It saves a charging location even from just a momentary charge, so it doesn't take many miles. I only did a 2-minute charge to get it to re-record my home location in the system so I could then tie a schedule to it.

Sounds like you've already done ample testing though. If the dealer repeated the problem (charged it at the dealsership and it saved as a spot 100's of yards away), they should have all the proof they need. Kinda sounds like there's 2 different GPS units in there and one of them is miscalibrated.

I have added this home location now 3 times with the same result, does not work. Every time the coordinates, the fordpass app and the sync OS all come up with different locations.

So much revolves around this very simple task that after a month and a half of ownership it is starting to be a PITA. How long have we heard that an OTA is coming soon to fix all our problems. My service guy said it will go back in for the fix. For me it makes no sense to add complexity to a problem that can cause further problems at this early stage so a hardwired upgrade made sense. That is if software can fix it?

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[Perrin]

I have added this home location now 3 times with the same result, does not work. Every time the coordinates, the fordpass app and the sync OS all come up with different locations.

So much revolves around this very simple task that after a month and a half of ownership it is starting to be a PITA. How long have we heard that an OTA is coming soon to fix all our problems. My service guy said it will go back in for the fix. For me it makes no sense to add complexity to a problem that can cause further problems at this early stage so a hardwired upgrade made sense. That is if software can fix it?

The order tracker (which has always worked before I got my car) is not accepting my vin so I don’t know my build date.
If this is a known problem with priority for a fix why don’t the people at Ford tell me this when I call for help about it!!

 

[Shayne]

The order tracker (which has always worked before I got my car) is not accepting my vin so I don’t know my build date.
If this is a known problem with priority for a fix why don’t the people at Ford tell me this when I call for help about it!!

You remember the month when you could see your build date? Mine Nov. I think we may be flukes?

I am hoping the left hand does not know what the right is doing. They told me they know it does not work and then told me to mess with fordpass user settings as if they have no access. Sure it is something I did after they master reset it in their shop, tried to get it working and could not. Doesn't make you feel like you are a priority with that kind of logic. Right and left hands and it fixed someone else? I do not think they had it in the shop for another 4 days and did not try what it was in for. They told me it does not work and it was a priority to fix? Got it back reset?

The car thinks it is in different places has no idea where it really is and this triggers a reset eventually? The car is playing tug a war with fordpass both thinking they are different locations (they sync each other just different addresses). I have no idea but would like it fixed and hoping we are getting a bit of attention. Know I have been bugging my dealer and to be honest he has been staying in touch. Not a lot he can do about it either and I get that.

 

[Shayne]

I suspect it's not the schedule per se, but getting a match to the saved GPS location that could be the problem.

Have you manually (no schedule) charged at home multiple times to see if it might identify it as more than one saved location?

No I have not and have short circuited the process as the software allows it. I deleted the saved schedule this morning. It now repopulates as soon as you plug back in which is a good fix. It came back with all the latest and greatest. Boots slower now but may be a bit more responsive. Paak working better also. Will try your suggestion. Not like the schedule is doing anything critical. Do you think the two codes (sync and FP) are based off the coordinates the car provides or do you think they work off the addresses. I would think the numbers and the addresses are just displayed for users and are meaningless?

I saw two locations on the sync charging setup screen yesterday normally only one? I have never been to another charger except a free DCFC prior to the master reset and days after this schedule was found to be a dude. Shop told me not working.

It holds better since back and if it holds it has held for that step of the schedule.

• Yesterday came back plugged in and it started charging immediately.
• Unplugged started the vehicle, settings and this is when I saw 2 locations. It went back to one, plugged in and it held for 4 hours telling me it would charge to 80% and started at 8PM.
• When it started it reset (always the case) and set charging to 100%
• Went out unplugged started ensure 1 location
• Plugged it back in and it held at this stage and was at 80% this morning. This is the first time I have been able to get to this stage.

Good idea no schedule for a while; not like it works. How many times to charge at this one location would you advise prior to resetting a schedule to see if it works? Will give it a try ? can't hurt.

 

[dbsb3233]

No I have not and have short circuited the process as the software allows it. I deleted the saved schedule this morning. It now repopulates as soon as you plug back in which is a good fix. It came back with all the latest and greatest. Boots slower now but may be a bit more responsive. Paak working better also. Will try your suggestion. Not like the schedule is doing anything critical. Do you think the two codes (sync and FP) are based off the coordinates the car provides or do you think they work off the addresses. I would think the numbers and the addresses are just displayed for users and are meaningless?

I saw two locations on the sync charging setup screen yesterday normally only one? I have never been to another charger except a free DCFC prior to the master reset and days after this schedule was found to be a dude. Shop told me not working.

It holds better since back and if it holds it has held for that step of the schedule.

• Yesterday came back plugged in and it started charging immediately.
• Unplugged started the vehicle, settings and this is when I saw 2 locations. It went back to one, plugged in and it held for 4 hours telling me it would charge to 80% and started at 8PM.
• When it started it reset (always the case) and set charging to 100%
• Went out unplugged started ensure 1 location
• Plugged it back in and it held at this stage and was at 80% this morning. This is the first time I have been able to get to this stage.

Good idea no schedule for a while; not like it works. How many times to charge at this one location would you advise prior to resetting a schedule to see if it works? Will give it a try ? can't hurt.

I assume the address is just displayed as a convenience. Surely it's really just going off GPS coordinates internally.

When I deleted my locations to start over, it shows the right spot on the map but it actually assigned the wrong address. My house is on a corner and the address mistakenly displays the side street rather than my actual street. But it's still charging OK, following the schedule.

Once you begin a charge, it records that charge location. I don't think it matters how long it is or how many time you charge there. Once a charge location is showing, if you want to assign a schedule to it to see if it works, that's all you should need to do.

My previous suggestion about trying multiple charges was only to see if your GPS was flaky and recording different charge locations from the same charger. But sounds like you've already done that, when you said it kept showing that same spot 100's of yards away.

 

[Shayne]

I assume the address is just displayed as a convenience. Surely it's really just going off GPS coordinates internally.

When I deleted my locations to start over, it shows the right spot on the map but it actually assigned the wrong address. My house is on a corner and the address mistakenly displays the side street rather than my actual street. But it's still charging OK, following the schedule.

Once you begin a charge, it records that charge location. I don't think it matters how long it is or how many time you charge there. Once a charge location is showing, if you want to assign a schedule to it to see if it works, that's all you should need to do.

My previous suggestion about trying multiple charges was only to see if your GPS was flaky and recording different charge locations from the same charger. But sounds like you've already done that, when you said it kept showing that same spot 100's of yards away.

I have no probs with the wrong address if their system gets hacked someone will be next door looking for a mach-e. All I need is for the schedule to actually work. I am trying to reproduce the 2 locations screen I saw yesterday but have not. It is obviously flawed. It resets to defaults therefore it must lose where it is and does so in the middle of knowing where it was tethered to and still is? I have a long charging cable . I will leave no schedule for a bit and try it after a while. About the same functionality anyway. Plug in and stop charging until after peak and stop charging if I do not want to cram it up to 100%. Most of the time that works if it does not reset and start charging behind my back. This pony has not sat well in this corral to date with a dead 12V and a dude for a schedule. This too will pass.

 

[dbsb3233]

I have no probs with the wrong address if their system gets hacked someone will be next door looking for a mach-e. All I need is for the schedule to actually work. I am trying to reproduce the 2 locations screen I saw yesterday but have not. It is obviously flawed. It resets to defaults therefore it must lose where it is and does so in the middle of knowing where it was tethered to and still is? I have a long charging cable . I will leave no schedule for a bit and try it after a while. About the same functionality anyway. Plug in and stop charging until after peak and stop charging if I do not want to cram it up to 100%. Most of the time that works if it does not reset and start charging behind my back. This pony has not sat well in this corral to date with a dead 12V and a dude for a schedule. This too will pass.

Mine did a similar thing by losing the Home location and changing to Default. Those annoying messages I get every 6 hours in FordPass that say "You've arrived at Home and may want to plug in" became "You've arrived at Default and may want to plug in".

 

[Shayne]

Mine did a similar thing by losing the Home location and changing to Default. Those annoying messages I get every 6 hours in FordPass that say "You've arrived at Home and may want to plug in" became "You've arrived at Default and may want to plug in".

Mine flipped from home to default also about a week ago something changed.

Toke your advise in your audio thread to see if no profiles would help with my problem but appears it does not. They master reset it and they could not get it to work. Faulty GPS? Hard to fix faulty hardware with software but then there is a process. Been in their shop for 4 days so I am not take dumb user anymore. Was actually asked why do you only want to charge to 80% 100% is OK kind of like just forget about it. Any number that is not 100% or close to it will work nothing too important about the number 80. I want to be able to be less that 100% as it appears to be a manual pre-condition of the batteries right now and the 15 minute start is for the cabin.

It does remember my audio position one click back with no profiles (I am stereo flat) and also noted the reset of audio preferences. It takes usb C iphone and the sound system with m4a files sounds pretty good. I am more than willing to live with a few bugs with workarounds. Made up our minds and ordered a second flop. The big black box with the orange border no key detected enter passcode with your phone in your hand does not give that warm fuzzy feeling yet. I see Bluetooth drop outs and please ford tone down the size of the dash boxes at least for some. It now presents itself to the phone most of the time and the doors unlock. Had trouble with the back door yesterday to let the husky in first and had to open front first. Bugs fine so be it but I really hope Ford can get my charging schedule to work.

 

[dbsb3233]

please ford tone down the size of the dash boxes at least for some

At least they're easily dismissed. Just press the OK button on the steering wheel when one pops up.

 

[Shayne]

When I deleted my locations to start over, it shows the right spot on the map but it actually assigned the wrong address.

You are always a good wealth of knowledge. Mine also know exactly where it is also and nav works flawlessly for the very limited time I have used it. Does your Car (sync) and fordpass display the same address or different for your charging location? I would like to find someone's that is different and is working to rule out that.

@Perrin does your sync screen and the fordpass have the same addresses for your charging location or are they different?

Wouldn't be an engineer that goes off character based addresses when they have numbers but who knows.

 

[dbsb3233]

You are always a good wealth of knowledge. Mine also know exactly where it is also and nav works flawlessly for the very limited time I have used it. Does your Car (sync) and fordpass display the same address or different for your charging location? I would like to find someone's that is different and is working to rule out that.

@Perrin does your sync screen and the fordpass have the same addresses for your charging location or are they different?

Wouldn't be an engineer that goes off character based addresses when they have numbers but who knows.

That's what I was referring to above - the saved charger location where it's got the right spot on the map but picked the wrong street name for it. Weirdly, it got the street# right but gave it the street name that's on the side of the house instead. Meaning, the address it assigned really does exist (N-S street# but E-W street name).

When I first set up the home charge location 3 weeks ago, it found the correct address. But after I reset it is when it picked the side street. But GPS location is/was correct both times (i.e. the point on the map). When I go into FordPass - Map, it shows the car in the right spot too (my garage). And under FordPass - Vehicle, it shows the correct address next to the little Nav arrow. So other than showing the wrong street name in the saved charger location, it's all correct.

I assume you don't have a metal roof or anything that might be interfering with your GPS signal? I can't remember, was the dealer able to reproduce the "100's of yards off" charger location problem using their charger? Or have you tried any other chargers to see if it's recording them similarly off?

 

[Shayne]

I have a barn and 4 other out buildings all with metal roofs but all at least 30 yards from the car. The house is wood framed brick veneer with shingle roof. As noted it know where the car is and nav works.

You misunderstood what I was asking I will try to be clearer. I am not concerned about what the address is when you pick (what comes up) when you set up the charging schedule. What I am asking is the one displayed in the car charging schedule, settings, charging, edit schedule the same address as the one on the phone, vehicle, manage vehicle, charging times? Do the addresses in sync (car) and fordpass (phone) for your charging location match?

 

[CP-Mach-E]

The only problem is that the car ignores it and charges immediately to 100%. I thought it might be because it doesn't recognize my garage as "home" so I deleted the "home" setting in front of the house and set the garage as home. No luck. What am I doing wrong?!

Sorry if this has already been raised, but in the Preferred Charge Times settings window in the FordPass app, there is an option under the Saved Locations that gives you two choices:

1. Charge when plugged in
2. Use preferred charge settings

I have mine set to Use preferred charge settings, and my car definitely waits to start charging.

Is it possible that you have yours set to "Charge when plugged in"?

 

[Shayne]

Sorry if this has already been raised, but in the Preferred Charge Times settings window in the FordPass app, there is an option under the Saved Locations that gives you two choices:

1. Charge when plugged in
2. Use preferred charge settings

I have mine set to Use preferred charge settings, and my car definitely waits to start charging.

Is it possible that you have yours set to "Charge when plugged in"?

Of course that is not the problem for me. There is also a toggle to toggle it on and off on the car setup screen and both will sync each other depending on where it is done. This sync (car screen) toggle is only functional when started and in park and does exactly the same thing as what you describe on the phone.

 

[CP-Mach-E]

Of course that is not the problem for me. There is also a toggle to toggle it on and off on the car setup screen and both will sync each other depending on where it is done. This sync (car screen) toggle is only functional when started and in park and does exactly the same thing as what you describe on the phone.

Too bad it wasn't so simple as a configuration change.

Today I ran into the opposite problem. I have my schedule set up to charge from 7:00 PM to 7:00 AM Weekdays, and Anytime on Weekends. I plugged my car in this afternoon (Sunday) with a charge of about 25%, and it said that it was waiting until 12:00 AM Monday to start charging. Obviously I didn't want to wait for it to start charging, so I started looking for a "Start Now" override button, but no such button exists.

In the end I managed to get it to start charging by going into the charge settings for my home and I added a charge window for the weekend and set the start and end time to be 12:00 AM. As soon as I saved the settings, my car started charging.

The interesting thing is that when I go back into the settings, they look no different than they did before. The charge time on the weekend still says "Anytime", and there is no charge window defined for the weekend. We'll see if I run into the same issue next weekend.

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