UPDATED!...HELP! Is this standard PDI (Pre-Delivery Inspection)

[BMT1071]

Can we all stop with the "torn apart" hysteria??? A couple of trim panels and screens have been removed. This is torn apart:

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[GoGoGadgetMachE]

Can we all stop with the "torn apart" hysteria??? A couple of trim panels and screens have been removed. This is torn apart:

the best part of this picture is all the stuff still in the door pockets ?

 

[janitorjim]

walk away

 

[T_to the_A]

Ok everone— thanks so much for your concern and all your posts. I heard back from my salesman today and as it turns out this is a major problem! Obviously.
Here’s what happened. When I first walked up to the car when I sas it for the first time on 4/19 I must say I did notice that the car greeted me, but the words were all in Spanish (except for my name). obviously.
While undergoing the PDI the tech noticed that the screen was switching between Spanish and English all on its own. They then decided to dig a little deeper and discovered that the instrument panel is malfunctioning causing the dreaded 12 V battery drain, that’s been posted about on many other forums.

To make this post as concise as possible —unlike my OP— the instrument panel part is on a 1 to 2 month back order! So, I’m hosed to get this car anytime soon. My salesman apologized profusely, it is obviously out of his hands. We’re going to both try and see if we can’t force Ford to get one to me faster but not going to cross my fingers for that to happen. Alternatively they have the same color car (it’s an extended range which I don’t really need), but it is their demo and “they can’t sell it”... we will see about that also.
I’m going to start searching for some locally available cars and see if I can get into one sooner rather than later as this is obviously about the worst thing that could possibly happen. Better that this happened now than when I completed the sale and got the car home, right? I really do appreciate all of the comments and this form has provided me with so much more information than I will ever get from the salesman or anybody at Ford.
I will update this post when I hear anything else but for now I’m going to sign off and go crack a beer(s)?. Ugh.

 

[Jimrpa]

A dozen total over 20 years. We're not talking '70s manufacturing quality here. ?

Thanks! That’s what I thought, but I wanted to confirm.
Ford had their 1970s quality issues like the other American car companies, but they really turned them around and put pretty good quality processes in place. This level of vehicle dissection makes me wonder how the car made it out of Cuatalan?

 

[Jimrpa]

Ok everone— thanks so much for your concern and all your posts. I heard back from my salesman today and as it turns out this is a major problem! Obviously.
Here’s what happened. When I first walked up to the car when I sas it for the first time on 4/19 I must say I did notice that the car greeted me, but the words were all in Spanish (except for my name). obviously.
While undergoing the PDI the tech noticed that the screen was switching between Spanish and English all on its own. They then decided to dig a little deeper and discovered that the instrument panel is malfunctioning causing the dreaded 12 V battery drain, i’ve been posted about and many other forums. To make this post as concise as possible —unlike my OP, the instrument panel part is on a 1 to 2 month back order! So I’m hosed to get this car anytime soon. My salesman apologized profusely —it is obviously out of his hands, we’re going to try and see if we can’t force Ford to get one to me faster but not going to cross my fingers for that to happen. Alternatively they have the same color car (it’s an extended range which I don’t really need), but it is their demo and “they can’t sell it”... we will see about that also.
I’m going to start searching for some locally available cars and see if I can get into one sooner rather than later as this is obviously about the worst thing that could possibly happen. Better that this happened now than when I completed the sale and got the car home, right? I really do appreciate all of the comments and this form has provided me with so much more information than I will ever get from the salesman or anybody at Ford.
I will update this post when I hear anything else but for now I’m going to sign off and go crack a beer(s)?. Ugh.

Wow! Ask the sales guy to do a dealer search for you. He can search inventory across a lot of dealers and can usually arrange to have the car you want shipped to your dealership. Given that this is a Ford foobar, they should work with you!

 

[T_to the_A]

After a long weekend of crying into my coffee, I’m going to try and rattle some cages at Ford corporate. I am not on any of the social platforms, so I’m going to try and do it the somewhat old fashioned way of emailing.
My salesman seems to be trying as much as possible to make some headway, but there appears to be little in the way of a path forward.
The Service Writer at the dealership affirms that the instrument cluster is back-ordered and is as I previously stated, according to them, a month to two months out. This to me seems ridiculous. My car already sat in KC for a month and a half without moving AND without ANY word or update from Ford.
Couldn’t an instrument cluster be sourced from the factory floor parts bin and air shipped up to Washington? After my extended delay I feel I’m worthy of a large sense of urgency on their part to facilitate this more swiftly. Someone else can wait (or more specifically, another dealer demo model) can wait for the “instrument cluster backlog” to clear up.
REALLY unhappy with the customer service aspect of this ordering from Ford directly process.

 

[Kamuelaflyer]

After a long weekend of crying into my coffee, I’m going to try and rattle some cages at Ford corporate. I am not on any of the social platforms, so I’m going to try and do it the somewhat old fashioned way of emailing.
My salesman seems to be trying as much as possible to make some headway, but there appears to be little in the way of a path forward.
The Service Writer at the dealership affirms that the instrument cluster is back-ordered and is as I previously stated, according to them, a month to two months out. This to me seems ridiculous. My car already sat in KC for a month and a half without moving AND without ANY word or update from Ford.
Couldn’t an instrument cluster be sourced from the factory floor parts bin and air shipped up to Washington? After my extended delay I feel I’m worthy of a large sense of urgency on their part to facilitate this more swiftly. Someone else can wait (or more specifically, another dealer demo model) can wait for the “instrument cluster backlog” to clear up.
REALLY unhappy with the customer service aspect of this ordering from Ford directly process.

You can find some email addresses here:

https://www.elliott.org/company-contacts/ford/

 

[T_to the_A]

You can find some email addresses here:

https://www.elliott.org/company-contacts/ford/

Thanks very much, Bill. Starting with those ones.

 

[MachE1977]

After a long weekend of crying into my coffee, I’m going to try and rattle some cages at Ford corporate. I am not on any of the social platforms, so I’m going to try and do it the somewhat old fashioned way of emailing.
My salesman seems to be trying as much as possible to make some headway, but there appears to be little in the way of a path forward.
The Service Writer at the dealership affirms that the instrument cluster is back-ordered and is as I previously stated, according to them, a month to two months out. This to me seems ridiculous. My car already sat in KC for a month and a half without moving AND without ANY word or update from Ford.
Couldn’t an instrument cluster be sourced from the factory floor parts bin and air shipped up to Washington? After my extended delay I feel I’m worthy of a large sense of urgency on their part to facilitate this more swiftly. Someone else can wait (or more specifically, another dealer demo model) can wait for the “instrument cluster backlog” to clear up.
REALLY unhappy with the customer service aspect of this ordering from Ford directly process.

You don't need to be on social media. Just go to You Tube and reply to someone reviewing the Mach-E and send them to this post.

The only issue I see here is the dealer not telling you immediately what was happening. At least they weren't shady enough to sell you the car, have you take it home and then you come back the next day because it wasn't working. Be glad you didn't take ownership of this headache. Might be time to wait for the 2nd or 3rd model year to be honest.

 

[machefan]

Thanks very much, Bill. Starting with those ones.

Or ask the dealer to borrow the part from their Demo MME. I’m not convinced the actual display knows Spanish from English.

 

[opus]

You said you were in Washington; what dealer is this?

 

[T_to the_A]

Or ask the dealer to borrow the part from their Demo MME. I’m not convinced the actual display knows Spanish from English.

This is a superb idea, however apparently this is not doable as Ford corporate owns the demo model, not them (the dealer). Salesman told me he actually floated this idea and was denied.
To be completely honest, I’m not convinced that I will be fully confident and satisfied with THIS (as in “my” ordered car) vehicle even with a replacement cluster with what I saw with my own eyes and have read about extensively in the forums about the 12v drain issue.
I really want to buy a Mach-e and be complete blown away by it, I just have to say I’m rather skittish rn after all I have read and researched on the forums about instrument cluster probs.
I’m going to post again about my experiences with Customer Service...see below.

 

[T_to the_A]

You said you were in Washington; what dealer is this?

Harris Ford & Lincoln in Lynnwood.
I have (I must honestly admit?) jealously read many of your recent posts and am very pleased that you have your car and are enjoying it.
I ordered so long ago, I thought I’d get to be one of the early posters talking about this amazing car, alas I appear to have a serious case of really crappy luck.

 

[T_to the_A]

Update to my saga.
Thanks much to @Kamuelaflyer for the email addresses supplied for Ford corporate folk. I sent a few emails to them and happily got a phone call from them replying to my request for help sent to Bill Brownel. I have a case number now, they are at least it appears, trying to expedite a faster resolution to the 1-2 month back ordered instrument cluster. I am having a phone conversation tomorrow with Ford corporate folk, we will see what transpires.
I at least feel like my concerns are being heard, remains to be seen what good will come of it. I’m not expecting a miracle, but am hoping for one.

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