High Voltage Battery Failure (2 modules need to be replaced)

[Nick]

Looks like I am about the 4 or 5th person on this forum that has a dead high voltage battery....

Here is the backstory of my car. I have a Mach E First Edition (Premium AWD Extended Range), it now has 2574miles. I bought the car off a dealer lot/showroom floor on April30th(person that ordered it didn't take delivery). The car has been great, few small complains/issues; long scratches on the rails under the car along the battery pack (think it was scrapped when loaded on and off the transport trucks/train), wind noise from the pano roof windshield area and high freq. noise from the gauge cluster screen and the plenty of Paak issues. These issues are well documented on this forum, they are for sure very annoying but fairly minor; I'd like them addressed but first thing that needs to be fixed/replaced in the high voltage battery.

2 weeks ago today (June 30th - exactly 2 month after I bought the car) I went to leave for work in the morning and immediately got to fault codes; High Voltage Battery Warning and Powertrain Malfunction/Reduced Power, battery was 63% SoC. The car won't do over 10mph (limp home mode). So, I had it towed to the dealer. Takes them a day of diagnostic and working with Ford; 2 of the battery packs/modules need to be replaced. The dealer ordered them directly from the supplier(LG), but there is no lead time when they will be available/shipped. The dealer is checking with the supplier almost everyday from my understanding, but still no update when they will send the modules...

I have only DC fast charged the car one time (38kWh worth, 37% to 80% SoC) and I charge 99% of the time at work on a L2 charger (~7kW). Most of the time I only charge to 80-90%SoC, unless I know I am going to do lots of driving over the weekend I will charge to 100%. I never leave the car under 50% SoC for any long period of time.

Here is the best part. NO LOANER CAR!! The dealer does not have any in inventory to loan and the local rental companies they use also do not have any cars. The dealer told me that Ford would probably reimburse me for a rental up to $45/day. Issue is if you can even find a rental car place around that has a car they are $600/week, I am not going to eat the difference or have to fight Ford to get reimbursed. This is all due to a shortage of vehicles nationally. I have called Ford Customer service multiple times, have gotten basically no where and am waiting for them to get back to me. It is very frustrating! My fiance and I both work full time (not remotely working) and have a 3yr/old that is daycare, and we are having to share our other vehicle. It has been tough and super super annoying!

I plan to go to the dealer tomorrow and push for them again to get me a loaner car from somewhere. And also to understand if they are maintaining charge on the other modules/packs, I don't want them to sit at a low SoC for long period of time as it can degrade them. As well to see what they are doing to fix/adress the other issues (gauge cluster screen noise, pano roof wind noise, and Paak SW update).

This was my first Ford and it most likely be my last Ford! Their CS sucks and seems they don't truly care that I paid $60k for a car and it died and 2 months with no ETA on when it will be repaired and I am without a vehicle. I was singing their praises about how great the Mach E is, but now it is the complete opposite.

Thanks for reading/listening to my complaints

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[Scooby24]

Welcome to the forum

 

[benk016]

Can't guarantee anything but go talk to your salesman there. He may be able to get you in a demo or a used car as a loaner. I've had my dealer do that a few times.

 

[SnBGC]

Bummer. I hope they get the replacement parts soon. Luckily the battery pack is easily serviceable.

 

[Lebutor]

Looks like I am about the 4 or 5th person on this forum that has a dead high voltage battery....

Here is the backstory of my car. I have a Mach E First Edition (Premium AWD Extended Range), it now has 2574miles. I bought the car off a dealer lot/showroom floor on April30th(person that ordered it didn't take delivery). The car has been great, few small complains/issues; long scratches on the rails under the car along the battery pack (think it was scrapped when loaded on and off the transport trucks/train), wind noise from the pano roof windshield area and high freq. noise from the gauge cluster screen and the plenty of Paak issues. These issues are well documented on this forum, they are for sure very annoying but fairly minor; I'd like them addressed but first thing that needs to be fixed/replaced in the high voltage battery.

2 weeks ago today (June 30th - exactly 2 month after I bought the car) I went to leave for work in the morning and immediately got to fault codes; High Voltage Battery Warning and Powertrain Malfunction/Reduced Power, battery was 63% SoC. The car won't do over 10mph (limp home mode). So, I had it towed to the dealer. Takes them a day of diagnostic and working with Ford; 2 of the battery packs/modules need to be replaced. The dealer ordered them directly from the supplier(LG), but there is no lead time when they will be available/shipped. The dealer is checking with the supplier almost everyday from my understanding, but still no update when they will send the modules...

I have only DC fast charged the car one time (38kWh worth, 37% to 80% SoC) and I charge 99% of the time at work on a L2 charger (~7kW). Most of the time I only charge to 80-90%SoC, unless I know I am going to do lots of driving over the weekend I will charge to 100%. I never leave the car under 50% SoC for any long period of time.

Here is the best part. NO LOANER CAR!! The dealer does not have any in inventory to loan and the local rental companies they use also do not have any cars. The dealer told me that Ford would probably reimburse me for a rental up to $45/day. Issue is if you can even find a rental car place around that has a car they are $600/week, I am not going to eat the difference or have to fight Ford to get reimbursed. This is all due to a shortage of vehicles nationally. I have called Ford Customer service multiple times, have gotten basically no where and am waiting for them to get back to me. It is very frustrating! My fiance and I both work full time (not remotely working) and have a 3yr/old that is daycare, and we are having to share our other vehicle. It has been tough and super super annoying!

I plan to go to the dealer tomorrow and push for them again to get me a loaner car from somewhere. And also to understand if they are maintaining charge on the other modules/packs, I don't want them to sit at a low SoC for long period of time as it can degrade them. As well to see what they are doing to fix/adress the other issues (gauge cluster screen noise, pano roof wind noise, and Paak SW update).

This was my first Ford and it most likely be my last Ford! Their CS sucks and seems they don't truly care that I paid $60k for a car and it died and 2 months with no ETA on when it will be repaired and I am without a vehicle. I was singing their praises about how great the Mach E is, but now it is the complete opposite.

Thanks for reading/listening to my complaints

 

[Lebutor]

Looks like I am about the 4 or 5th person on this forum that has a dead high voltage battery....

Here is the backstory of my car. I have a Mach E First Edition (Premium AWD Extended Range), it now has 2574miles. I bought the car off a dealer lot/showroom floor on April30th(person that ordered it didn't take delivery). The car has been great, few small complains/issues; long scratches on the rails under the car along the battery pack (think it was scrapped when loaded on and off the transport trucks/train), wind noise from the pano roof windshield area and high freq. noise from the gauge cluster screen and the plenty of Paak issues. These issues are well documented on this forum, they are for sure very annoying but fairly minor; I'd like them addressed but first thing that needs to be fixed/replaced in the high voltage battery.

2 weeks ago today (June 30th - exactly 2 month after I bought the car) I went to leave for work in the morning and immediately got to fault codes; High Voltage Battery Warning and Powertrain Malfunction/Reduced Power, battery was 63% SoC. The car won't do over 10mph (limp home mode). So, I had it towed to the dealer. Takes them a day of diagnostic and working with Ford; 2 of the battery packs/modules need to be replaced. The dealer ordered them directly from the supplier(LG), but there is no lead time when they will be available/shipped. The dealer is checking with the supplier almost everyday from my understanding, but still no update when they will send the modules...

I have only DC fast charged the car one time (38kWh worth, 37% to 80% SoC) and I charge 99% of the time at work on a L2 charger (~7kW). Most of the time I only charge to 80-90%SoC, unless I know I am going to do lots of driving over the weekend I will charge to 100%. I never leave the car under 50% SoC for any long period of time.

Here is the best part. NO LOANER CAR!! The dealer does not have any in inventory to loan and the local rental companies they use also do not have any cars. The dealer told me that Ford would probably reimburse me for a rental up to $45/day. Issue is if you can even find a rental car place around that has a car they are $600/week, I am not going to eat the difference or have to fight Ford to get reimbursed. This is all due to a shortage of vehicles nationally. I have called Ford Customer service multiple times, have gotten basically no where and am waiting for them to get back to me. It is very frustrating! My fiance and I both work full time (not remotely working) and have a 3yr/old that is daycare, and we are having to share our other vehicle. It has been tough and super super annoying!

I plan to go to the dealer tomorrow and push for them again to get me a loaner car from somewhere. And also to understand if they are maintaining charge on the other modules/packs, I don't want them to sit at a low SoC for long period of time as it can degrade them. As well to see what they are doing to fix/adress the other issues (gauge cluster screen noise, pano roof wind noise, and Paak SW update).

This was my first Ford and it most likely be my last Ford! Their CS sucks and seems they don't truly care that I paid $60k for a car and it died and 2 months with no ETA on when it will be repaired and I am without a vehicle. I was singing their praises about how great the Mach E is, but now it is the complete opposite.

Thanks for reading/listening to my complaints

From Quebec. Same problem. Alter 5000m. First Time Ford. Maybe last. At least have a free courtesy hybrid.

 

[Nick]

Just spoke to the dealer. They still are looking for a car for me. They informed me that I am the third MME that has the had the same problem that's came through their dealership. So, this obviously is a systemic problem.

Also, the battery pack is back in the vehicle so they could move it outside to make space in their shop. I asked about them charging it, since it's currently sitting at only 37% charge. They will check with Ford engineering to make sure it's safe to charge in its current state with two bad modules.

 

[Lebutor]

Looks like I am about the 4 or 5th person on this forum that has a dead high voltage battery....

Here is the backstory of my car. I have a Mach E First Edition (Premium AWD Extended Range), it now has 2574miles. I bought the car off a dealer lot/showroom floor on April30th(person that ordered it didn't take delivery). The car has been great, few small complains/issues; long scratches on the rails under the car along the battery pack (think it was scrapped when loaded on and off the transport trucks/train), wind noise from the pano roof windshield area and high freq. noise from the gauge cluster screen and the plenty of Paak issues. These issues are well documented on this forum, they are for sure very annoying but fairly minor; I'd like them addressed but first thing that needs to be fixed/replaced in the high voltage battery.

2 weeks ago today (June 30th - exactly 2 month after I bought the car) I went to leave for work in the morning and immediately got to fault codes; High Voltage Battery Warning and Powertrain Malfunction/Reduced Power, battery was 63% SoC. The car won't do over 10mph (limp home mode). So, I had it towed to the dealer. Takes them a day of diagnostic and working with Ford; 2 of the battery packs/modules need to be replaced. The dealer ordered them directly from the supplier(LG), but there is no lead time when they will be available/shipped. The dealer is checking with the supplier almost everyday from my understanding, but still no update when they will send the modules...

I have only DC fast charged the car one time (38kWh worth, 37% to 80% SoC) and I charge 99% of the time at work on a L2 charger (~7kW). Most of the time I only charge to 80-90%SoC, unless I know I am going to do lots of driving over the weekend I will charge to 100%. I never leave the car under 50% SoC for any long period of time.

Here is the best part. NO LOANER CAR!! The dealer does not have any in inventory to loan and the local rental companies they use also do not have any cars. The dealer told me that Ford would probably reimburse me for a rental up to $45/day. Issue is if you can even find a rental car place around that has a car they are $600/week, I am not going to eat the difference or have to fight Ford to get reimbursed. This is all due to a shortage of vehicles nationally. I have called Ford Customer service multiple times, have gotten basically no where and am waiting for them to get back to me. It is very frustrating! My fiance and I both work full time (not remotely working) and have a 3yr/old that is daycare, and we are having to share our other vehicle. It has been tough and super super annoying!

I plan to go to the dealer tomorrow and push for them again to get me a loaner car from somewhere. And also to understand if they are maintaining charge on the other modules/packs, I don't want them to sit at a low SoC for long period of time as it can degrade them. As well to see what they are doing to fix/adress the other issues (gauge cluster screen noise, pano roof wind noise, and Paak SW update).

This was my first Ford and it most likely be my last Ford! Their CS sucks and seems they don't truly care that I paid $60k for a car and it died and 2 months with no ETA on when it will be repaired and I am without a vehicle. I was singing their praises about how great the Mach E is, but now it is the complete opposite.

Thanks for reading/listening to my complaints

From Quebec. Same problem. Alter 5000m. First Time Ford. Maybe last. At least hava free courtesy hybrid.

Just spoke to the dealer. They still are looking for a car for me. They informed me that I am the third MME that has the had the same problem that's came through their dealership. So, this obviously is a systemic problem.

Also, the battery pack is back in the vehicle so they could move it outside to make space in their shop. I asked about them charging it, since it's currently sitting at only 37% charge. They will check with Ford engineering to make sure it's safe to charge in its current state with two bad modules.

at least 3 cases in Quebec Don’t Buy Ford stock at this Time. Could be a bof issue.

 

[Billyk24]

LG makes the batteries. Ford installs. Quality control issue? Remember Ford of Europe recalled Kuga PHEV LG batteries found to have build issues at the plant.
M

 

[AZBill]

Don't buy LG Energy stock, Bolts are still catching on fire, MME and Porsche batteries are failing.

Not LG batteries in Tesla's but the Model S Plaids have had one fire and 2 battery failures already.

Battery issues are not unique to Ford. Welcome to the world of EVs.

 

[Billyk24]

Don't buy LG Energy stock, Bolts are still catching on fire, MME and Porsche batteries are failing.

Not LG batteries in Tesla's but the Model S Plaids have had one fire and 2 battery failures already.

Battery issues are not unique to Ford. Welcome to the world of EVs.

SK is going to provide the Ford F-150 Lightning batteries., I believe the plant is in Georgia. Look for the Mach E to switch from LG in the future.

 

[phidauex]

Also, the battery pack is back in the vehicle so they could move it outside to make space in their shop. I asked about them charging it, since it's currently sitting at only 37% charge. They will check with Ford engineering to make sure it's safe to charge in its current state with two bad modules.

I can’t help with your overall situation, which sucks, but 37% is a safe storage SoC for these batteries, there won’t be any degradation from hanging out at that level, even for a somewhat extended period of time. Very low is bad, but fully charged would be worse.

 

[ZuleMME]

When the battery pack has thousands of cells you realize that a module can be failed for only a 0.1% error rate. The days of 99.9% accuracy dont matter much to an EV and we really need fault tolerant designs capable of bypassing the odd cell here and there. I see this as a serious design issue and growing pain.

 

[Chainspell]

I just got this error today too. Only had the car for about a week. Not feeling great about my purchase anymore… ?

Also a Premium AWD ER.

 

[mach_e_hopeful]

I'm leaning towards another brand for my next car. 55k broken and no loaner, I may as well go with a luxury brand and feel like the brand values me and provides when needed.

But I love the car so much, I'm sure I will be extremely frustrated if something happens and I can't get help.

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