I think our Mach-e is going back to Ford. Permanently.

[Birger]

We switched out our old 7-8 years old Model S for a Mach-e and it has not good.
I love driving the Mach-e, but the SW sucks big time.

It has been in and out of Ford where they have updated this and that. Phone as a key, never worked well for us. Not with Apple nor with Android. We got an extra fob from ford, and that helped.
The app is a mess. It seems more important to present dealer choices than to fix basic functionality. IT so badly designed that I cannot find words for it. The SW team at Ford, they cannot have much pride in this product.
I'd say that charging is the most important feature. That should be presented at the front page by touching the battery indicator and then you get all relevant charging functions. Start, stop....
Well, starting charging suddenly stopped working. The car data was very old, over an hour. So trying to refresh it, but Ford politely tells me 8-10 times that the car is asleep.... For Christ sake. It's connected to the charger... It has access to my WiFi. It should be always connected. Finally it updates, and I cannot start charging. Tries this restarting the iOS app but it does not help. It states that it is connected to the charger, but nothing more. Tries it from the Android phone 4-5 times. The app crashes after seconds.... each time. In different places...
Then going out to the garage to see if it helps disconnecting and reconnecting from the charger. O behold... The freaking car will not release the cable. It only blinks orange. No error code/message in the app.

I call support.... Use the Help in the app and then "Call". Well the lady there cannot help me because the dealer is closed. Now I get p.... and she gets it and suddenly says, I should have called Ford Assistance. Why did she not transfer me there? In stead I get directions on using that part of the app. I try the Assistance in the app thinking I would get connected to someone that actually can help. No.... I get a message back saying the will dispatch a tow truck... I give up. Now I'm waiting to see what happens.

I seriously regret not getting a new Tesla now. This sucks.
My local dealer has been great, Ford Norway, not so much. (We have a long running case with them as the car will not chare 3-phase 230v. 4 other EV's work flawlessly on the boxes)

I cannot even consider recommending anyone to buy a Ford after this experience.

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[shark]

So the car is working and charging correctly, but all the issues are with the App? Do you have the Ford Connected Charger or something else?

 

[RedStallion]

I can't understand anything other than the customer is p!ssed off. But what are his problems is hard to say, is it something wrong with his car, or support, or it's a user error? Since nothing correlates with my experience I can't decipher this.

 

[KrazyEd]

I had an issue with DCFC early on with Some Legacy Chargers. I drove the car home from Austin TX
to Las Vegas with no DCFC issues. I decided to take a drive to Tonopah a town about 200 miles
from home. There were several 50 KW DCFC chargers along the way. These were older chargers
that had worked on my 2020 Bolt. I got Red Lights by the filler and Fault on the dash. When in for
PAAK Update at dealership, they updated all software ( so they said ). I took the same trip again
and all DCFC Chargers worked as they should. I had read early on that there was a DCFC issue
with Some cars and Some chargers. Since it didn't effect All cars at All chargers, they only fixed
it for those who complained. This is in the United States. Perhaps you can follow up there to see
if it might help. I can't imagine that they haven't fixed it for you if it is similar issue.

 

[fayt349]

We switched out our old 7-8 years old Model S for a Mach-e and it has not good.
I love driving the Mach-e, but the SW sucks big time.

It has been in and out of Ford where they have updated this and that. Phone as a key, never worked well for us. Not with Apple nor with Android. We got an extra fob from ford, and that helped.
The app is a mess. It seems more important to present dealer choices than to fix basic functionality. IT so badly designed that I cannot find words for it. The SW team at Ford, they cannot have much pride in this product.
I'd say that charging is the most important feature. That should be presented at the front page by touching the battery indicator and then you get all relevant charging functions. Start, stop....
Well, starting charging suddenly stopped working. The car data was very old, over an hour. So trying to refresh it, but Ford politely tells me 8-10 times that the car is asleep.... For Christ sake. It's connected to the charger... It has access to my WiFi. It should be always connected. Finally it updates, and I cannot start charging. Tries this restarting the iOS app but it does not help. It states that it is connected to the charger, but nothing more. Tries it from the Android phone 4-5 times. The app crashes after seconds.... each time. In different places...
Then going out to the garage to see if it helps disconnecting and reconnecting from the charger. O behold... The freaking car will not release the cable. It only blinks orange. No error code/message in the app.

I call support.... Use the Help in the app and then "Call". Well the lady there cannot help me because the dealer is closed. Now I get p.... and she gets it and suddenly says, I should have called Ford Assistance. Why did she not transfer me there? In stead I get directions on using that part of the app. I try the Assistance in the app thinking I would get connected to someone that actually can help. No.... I get a message back saying the will dispatch a tow truck... I give up. Now I'm waiting to see what happens.

I seriously regret not getting a new Tesla now. This sucks.
My local dealer has been great, Ford Norway, not so much. (We have a long running case with them as the car will not chare 3-phase 230v. 4 other EV's work flawlessly on the boxes)

I cannot even consider recommending anyone to buy a Ford after this experience.

I'm selling mine, I used to have a Tesla as well. I think the selling point of Tesla's is it's technology first, car second. And IT enthusiasts love that.

I also got destroyed expectations when I got my Mach-E after owning a Tesla. I'm gonna sell mine but Idk if I'll go back to Tesla. It's not enough "car" even though it's a lot of "IT".

I'm waiting for something that's good at both, I have a deposit for the BMW i4 as of now.

 

[jdk22]

Sorry for your trouble. I have 9000 miles on mine with no issues. I love driving it. Good luck.

 

[deadduck]

I'm selling mine, I used to have a Tesla as well. I think the selling point of Tesla's is it's technology first, car second. And IT enthusiasts love that.

I also got destroyed expectations when I got my Mach-E after owning a Tesla. I'm gonna sell mine but Idk if I'll go back to Tesla. It's not enough "car" even though it's a lot of "IT".

I'm waiting for something that's good at both, I have a deposit for the BMW i4 as of now.

Like other's I can't tell what the issue really is for the OP, but I'm deciding on 4 cars at this point, and not in a rush because outside of the ID4, I doubt I could get any of them this year.

• 2022 Mach E, which we should see shortly.
• ID4. I don't think it's the best on my list, actually, the weakest, but I'd have bought one a year ago (RWD even), and not blinked, but now there is competition.
• 2022 NX PHEV
• Hyundai / Kia Ioniq5 / EV6.

Hyundai / Kia has very good safety / tech in a car way, not necessarily a Tesla way, which is what I was going to suggest as an alternative.

 

[OnceYouGo]

I'm going to sit back and wait for all the defensive comments

 

[MachGeo]

I will say posts like this make me consider canceling…I’m not expecting the same software maturity as Tesla out of the gates, but months of the same issues and no OTA to speak of is very concerning. I’ve been hoping that by the time I see mine, likely in December, there will be some major update but I’m a bit pessimistic

 

[fayt349]

Like other's I can't tell what the issue really is for the OP, but I'm deciding on 4 cars at this point, and not in a rush because outside of the ID4, I doubt I could get any of them this year.

• 2022 Mach E, which we should see shortly.
• ID4. I don't think it's the best on my list, actually, the weakest, but I'd have bought one a year ago (RWD even), and not blinked, but now there is competition.
• 2022 NX PHEV
• Hyundai / Kia Ioniq5 / EV6.

Hyundai / Kia has very good safety / tech in a car way, not necessarily a Tesla way, which is what I was going to suggest as an alternative.

I don't want a cross over or an SUV, the Mach-E taught me I should stick to staying with smaller cars. Which I've had no issues with so far. Which makes a lot of what is on your list a no go for me, except for the BMW.

 

[cargo]

I will say posts like this make me consider canceling…I’m not expecting the same software maturity as Tesla out of the gates, but months of the same issues and no OTA to speak of is very concerning. I’ve been hoping that by the time I see mine, likely in December, there will be some major update but I’m a bit pessimistic

if you listened at all to insideev stream with the head of EV at ford, he said they have been in the process of turning on modules, and once they are all on will be starting OTA this year.

 

[phil]

I don't want a cross over or an SUV, the Mach-E taught me I should stick to staying with smaller cars. Which I've had no issues with so far. Which makes a lot of what is on your list a no go for me, except for the BMW.

Are you saying your problems with the Mach-E are mostly that it is too big? Or are the problems mostly that the software is poor?

 

[SnBGC]

We switched out our old 7-8 years old Model S for a Mach-e and it has not good.
I love driving the Mach-e, but the SW sucks big time.

It has been in and out of Ford where they have updated this and that. Phone as a key, never worked well for us. Not with Apple nor with Android. We got an extra fob from ford, and that helped.
The app is a mess. It seems more important to present dealer choices than to fix basic functionality. IT so badly designed that I cannot find words for it. The SW team at Ford, they cannot have much pride in this product.
I'd say that charging is the most important feature. That should be presented at the front page by touching the battery indicator and then you get all relevant charging functions. Start, stop....
Well, starting charging suddenly stopped working. The car data was very old, over an hour. So trying to refresh it, but Ford politely tells me 8-10 times that the car is asleep.... For Christ sake. It's connected to the charger... It has access to my WiFi. It should be always connected. Finally it updates, and I cannot start charging. Tries this restarting the iOS app but it does not help. It states that it is connected to the charger, but nothing more. Tries it from the Android phone 4-5 times. The app crashes after seconds.... each time. In different places...
Then going out to the garage to see if it helps disconnecting and reconnecting from the charger. O behold... The freaking car will not release the cable. It only blinks orange. No error code/message in the app.

I call support.... Use the Help in the app and then "Call". Well the lady there cannot help me because the dealer is closed. Now I get p.... and she gets it and suddenly says, I should have called Ford Assistance. Why did she not transfer me there? In stead I get directions on using that part of the app. I try the Assistance in the app thinking I would get connected to someone that actually can help. No.... I get a message back saying the will dispatch a tow truck... I give up. Now I'm waiting to see what happens.

I seriously regret not getting a new Tesla now. This sucks.
My local dealer has been great, Ford Norway, not so much. (We have a long running case with them as the car will not chare 3-phase 230v. 4 other EV's work flawlessly on the boxes)

I cannot even consider recommending anyone to buy a Ford after this experience.

Bummer.
The app isn't the greatest, that is for sure. Not the worst either. Chrysler's Uconnect is much more unreliable than FordPass but that doesn't help here.


You know it is possible to use the car with great success even without the app. Have you given that a try? I was spoiled by my previous BEV since it had an app that worked great (Ford Focus Electric) so I was a bit disappointed with the Mach-E/FordPass offering. I even was very vocal about it here on this forum but it never really stopped me from using and enjoying my car. I do have hopes that FordPass will mature into something similar to what I had with MyFordMobile but if that doesn't happen then it isn't the end of the world for me.

Sorry to hear you are so disappointed with your car.

 

[generaltso]

The app isn't the greatest, that is for sure. Not the worst either. Chrysler's Uconnect is much more unreliable than FordPass but that doesn't help here.

And don't forget that Chrysler makes you pay for the privilege of using their app after the first year. That seems to be the case with Toyota too, so I'll probably lose that access for my wife's RAV4 Prime after that, and the Toyota app is worse than FordPass in a lot of ways. All of these terrible apps are orders of magnitude better than the Mitsubishi app I had with the Outlander PHEV. That thing only worked if you connected your phone to the WiFi hotspot in the car, and you had to be within 10 feet of it.

Although the FordPass app is far from perfect, it's free so I'm willing to wait and see if they make it better.

 

[SnBGC]

And don't forget that Chrysler makes you pay for the privilege of using their app after the first year. That seems to be the case with Toyota too, so I'll probably lose that access for my wife's RAV4 Prime after that, and the Toyota app is worse than FordPass in a lot of ways. All of these terrible apps are orders of magnitude better than the Mitsubishi app I had with the Outlander PHEV. That thing only worked if you connected your phone to the WiFi hotspot in the car, and you had to be within 10 feet of it.

Although the FordPass app is far from perfect, it's free so I'm willing to wait and see if they make it better.

Agree. Definately won't pay for Chrysler's app. FordPass should improve over time. By the time I started using MyFordMobile it was pretty good but I hear that wasn't always the case. Fingers crossed for FP.

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