Roof and Windshield Recall

[SnBGC]

... I have seen nothing but problems with the early builds. How many years has Ford been building cars?......

I think it has been about 118 years now...
My car is a very early build (pre OKTB) and reliability has been stellar. Very very well built vehicle. Only issue in my first 26,000 miles has been the 1.7.1 OTA. That messed up my car somehow and and took several hours to correct. Point being.......when it left the factory it was done right.

... How did Ford not know how much glue is needed to install the windshield and Pano roof? ....

The quantity of adhesive isn't the issue......at least it doesn't appear that way. The recall instructions for the windshield show two basic conditions. The photo on the left show the adhesive separating cleanly from the painted surface and that represents a faulty bond. The photo on the right shows the adhesive bonding securely to the paint which is ideal.

Apparently, the adhesive didn't always bond to the painted surface as intended. There could be several reasons for this. Could be an out-gassing issue, could be that activating primer wasn't used or could be the flash time was exceeded. I don't think we know all the facts. If I had to guess....the line speed wasn't appropriate for the flash time necessary for the adhesive to bond to the painted surface or for the primer used to prepare for the fixed glass to be installed.

Fixing this for a windshield is simple enough. Remove the windshield and peel the adhesive away. If it comes away cleanly then that is proof of a bad bond. According to the dealer rep....none of the cars they have done so far had the adhesive pull away cleanly. (Which means those windshields were secured quite well originally)

The panoramic roof is more difficult because Ford doesn't want that thing removed because it is much more complicated and difficult to get it installed correctly. So, they came up with a band-aid type fix and that is what you see in the instructions. The reason for the primer is to get a good bond to the painted surface and the cure time for that primer is critical. There is a narrow window to get the adhesive applied or band-aid might not be successful.

Sponsored

 

[Ponypower50]

Thanks for your reply. My early build also has been stellar. That’s why I hate to mess with it.

 

[Fish]

Well, I tried to delay getting this taken care of as long as possible, but finally gave in. Car went in this morning and by mid-morning I received a call from a service rep that the windshield cracked and they won't have a replacement until Friday at the latest. Between now and then they were going to fix the roof, but wanted me to know that I was the "guinea pig"... Crossing my fingers that everything comes together and I get my car back soon!

 

[idkhow]

Has anyone had this done in NJ without the hell that poor @Fish just encountered like others? I'd love to get this done, but with the horror stories, I'm not ready to deal with a cracked windshield or 1-2 months without it.

This is a lease and I'll be out 1200-ish if they take 2 months with likely an Escape loaner (if I fight to get one)

This entire experience has been a huge letdown. I've now gotten a second NHTSA recall letter telling me to schedule service and bring it in, even talking about pickup and drop-off service. Insult to injury when none of the dealers are equipped to deal with it, or know what the pickup and drop-off service is.

 

[Jeffvisor]

So I will start my Pano and windshield recall notes on this thread maybe Ford will take note. We should get a All electric rental car not a ICE Car

Dropped off Car at dealer 7:15 Am 12/27/2021

Told Two Days to fix

FORD/Dealer outsourced fix to some Body shop 10 miles away from Dealer.

On third day 12/29/2021 started getting the alerts, front Door open passenger door open, hatch open, rear hatch open. SO two days to start working on it. Why take the car on APPOINTMENT until your ready to work on the car. Ugh hate lack of organization.

Day 4 Dealer calls me says they broke the Windshield won't be until next week maybe longer.

Day 5 put $60 in gas in Rental Car. (Mind you I get FREE charging at work, been driving my Mach-E since April have not paid a DIME for charging and the darn thing doesn't have a gas tank bahaha)

So far the recall has cost me $60 and time away from my favorite car, as she sits in a lonely garage with who knows what's being done to her. ;-) Happy New Year

My car will be in for the recall service 3 weeks tomorrow. They broke my windshield too. I got a very small Eco-sport as a rental. When I hopefully pick it up tomorrow or Wednesday I will be looking it over very closely for quality repair. I got all kind of errors on my Fordpass as they worked on it. Many days it sat there with no on opening any of the doors. Ugh!

 

[RockwallRick]

Well, I tried to delay getting this taken care of as long as possible, but finally gave in. Car went in this morning and by mid-morning I received a call from a service rep that the windshield cracked and they won't have a replacement until Friday at the latest. Between now and then they were going to fix the roof, but wanted me to know that I was the "guinea pig"... Crossing my fingers that everything comes together and I get my car back soon!

I called several Ford dealers in our area today and none of them had actually performed these recalls on the Mach-E yet! I don’t want to be the “ guinea pig” for this! Good Luck!!

 

[KevinS]

Mine's now scheduled for January 11th. I've encountered the brake pad/rotor problem (TSB 21-2206) and can't put it off any longer.

My service person told me they're contracting the windshield work with an outside company and that I'll be without the car for 2 days. So far as I'm concerned, both of these items are good signs that the work will be performed as intended.

Fingers crossed!

 

[Jonno21]

I had the recall done this week. I dropped off the car on Monday morning, and it was ready at 3pm on Wednesday. The glass seems fine, but I noticed a couple small imperfections from dropping the headliner. The gasket around the driver's door is damaged in a couple of places and there's a small hole in the headliner just below the driver's grab handle. Not earth-shattering, but damage that wasn't there before. The dealer is ordering a new gasket and headliner.

Did they hope you wouldn't notice? They should have said while it was still in the workshop "Sorry sir we'll have to order a new headliner and gasket but in the meantime your car is still driveable and we'll arrange replacement at your convenience." At the same time order the parts immediately to ensure the minimum of inconvenience.

 

[generaltso]

Did they hope you wouldn't notice? They should have said while it was still in the workshop "Sorry sir we'll have to order a new headliner and gasket but in the meantime your car is still driveable and we'll arrange replacement at your convenience." At the same time order the parts immediately to ensure the minimum of inconvenience.

I don't know what they thought, but it does show that it's important to really look over the car when you pick it up.

 

[Neil4Real]

I don't know what they thought, but it does show that it's important to really look over the car when you pick it up.

I didn't even think to look at that, I went out and checked and thankfully mine look fine! Hopefully they get all your parts in timely.

 

[Tampamike]

I called several Ford dealers in our area today and none of them had actually performed these recalls on the Mach-E yet! I don’t want to be the “ guinea pig” for this! Good Luck!!

Autonation St. Pete did mine already. Didn’t have to worry about them breaking the windshield - I did it for them. They used a glass installer who came to the dealer for the work and they verified ahead of time that the window was in stock on site. Overall, I was pretty happy with the results. They gave me an Enterprise rental from just down the road .

 

[bairdc3]

LOL I have to ask a multinational corporation if they are outsourcing, if they are going to start work as THEY scheduled, if they have extras on hand in case they break it.

Ok le't say I asked all those thing do you think they would say anything to the contrary? I think you saying as a consumer of a 60k car or ANY product of value, that I have to first scour the internet on Forums read advice from the consumers out here and ask a bunch of leading questions, otherwise I am complaining.

I was just sharing my experience my friend. Yes, this is POOR customer service, and YES it is squarely on the back of FORD, and yes I have Electric car I should get either a electric rental from whatever Fleet they can make up OR let's explore options like Free GAS to go with it the rental. Customer Service not customer doing the service making sure they know how to do THEIR job. This was FORD RECALL, I didn't fubar the car, they wanted to make it right. So do it right!

Saga continues still no windshield out of pocket expenses now at $100+ Guess there is no windshields available.

 

[jetermeyer]

I just got my recall done at Watertown Ford in MA. Took a week. Build 1/10/2021 delivered April 9th. Premium AWD ER. Watertown Ford does not do body work so sent it first to a glass shop and then to a body shop. According to the glass shop the windshield was hardly held in. Really needed the recall. For the roof they did the recall with no comments about issues before removing the roof. In both cases were able to remove and reinstall without any breakage. They then did the updates and it appears they updated all the modules. I was stuck on 1.7.1 failure. I can't tell what sync I'm on but the bug that would not allow auto updates enabled is fixed. So we will see if I get future updates. I do NOT have any of the 1.7.1 new features like games or calm screen when pressing the volume knob. So will wait a little while to see what updates. I was hesitant to do the recall but based on what the windshield guys said, I'm glad I did.

 

[generaltso]

For the roof they did the recall with no comments about issues before removing the roof.

Why did they remove the roof?

 

[jetermeyer]

Why did they remove the roof?

According to the dealer, that was the instructions they were given from Ford. They ordered a part for the roof that took a couple weeks to get. Some kind of foam insert? I don't have any other details. I haven't gotten all the paper work back of what exactly was done. We waited to do the work until they could obtain this part. I never saw the recall instructions the dealer was quoting.

Sponsored