01/03/22 Build Week Chat

[Bello1]

If this helps anyone!

Batch and Order
3372
436/630
Went into production on 01/06, with an estimated delivery date of 02/18.

Just called Ford Customer Care, they notified me that the car is produced but is on a chip hold, and they are hoping that the delay won't be lengthy. Stated that the delivery date is still the same but could potentially be moved back by a few weeks and that I should call back closer to the delivery time if there are no updates by then. Also, my window sticker link hasn't been working for a few weeks and they took note of that and said they will relay it to the IT team, hoping to have it fixed by the end of the month (if anyone is in the same boat).

I also called Ford Customer Care this morning. At first I was told the same thing I can see on the web site - in production since 5 Jan. and expected delivery date of 9 Feb. I pushed a little, asking if the car was complete or on hold for chips and was told she thinks it is complete and the location shows as "ramp". She said that means it is waiting to ship. I'm taking this info with an enormous gain of salt.

It is a DMG Premium AWD ER. Batch 3372 233/630. Atlanta.

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[Tulsaboog]

I called Ford Customer Care just now to check on my GTPE. She said my car is NOT on chip hold and has expected delivery between 2/11 and 2/17.

As I was about to hang up she asked me to wait a minute while she checked on something else. She then came back and said that when I ordered the car back in 8/2021, there was a $2,000 incentive to buy the Mach E that expires on 1/31/22. Since my delivery date right now is after that, she gave me the certificate number and an 800 number for my dealer to call to extend that incentive for me. As per previous discussions on this thread, I talked to her about the price increase when the sticker finally showed up. I pointed out that multiple people have confirmed that the price increase is supposed to be refunded to the dealer for those who had a prior reservation at the lower MSRP. I then asked her if this was to offset that increase. She indicated that this is a separate incentive that was in place when I ordered, and should be in addition. Needless to say, I was on the phone with my dealer within a hot minute. He is going to call to extend that incentive and let me know if there are any issues.

Batch 3396
143/303

 

[dwee415]

If this helps anyone!

Batch and Order
3372
436/630
Went into production on 01/06, with an estimated delivery date of 02/18.

Just called Ford Customer Care, they notified me that the car is produced but is on a chip hold, and they are hoping that the delay won't be lengthy. Stated that the delivery date is still the same but could potentially be moved back by a few weeks and that I should call back closer to the delivery time if there are no updates by then. Also, my window sticker link hasn't been working for a few weeks and they took note of that and said they will relay it to the IT team, hoping to have it fixed by the end of the month (if anyone is in the same boat).

Also Batch 3372
628/630
Also went into production on 1/06/22.
Estimated delivery date 2/27/22.
Also on chip hold.
Also have had no working window sticker for the past few weeks.

I'm in the same boat as you.

 

[dwee415]

I called Ford Customer Care just now to check on my GTPE. She said my car is NOT on chip hold and has expected delivery between 2/11 and 2/17.

As I was about to hang up she asked me to wait a minute while she checked on something else. She then came back and said that when I ordered the car back in 8/2021, there was a $2,000 incentive to buy the Mach E that expires on 1/31/22. Since my delivery date right now is after that, she gave me the certificate number and an 800 number for my dealer to call to extend that incentive for me. As per previous discussions on this thread, I talked to her about the price increase when the sticker finally showed up. I pointed out that multiple people have confirmed that the price increase is supposed to be refunded to the dealer for those who had a prior reservation at the lower MSRP. I then asked her if this was to offset that increase. She indicated that this is a separate incentive that was in place when I ordered, and should be in addition. Needless to say, I was on the phone with my dealer within a hot minute. He is going to call to extend that incentive and let me know if there are any issues.

Batch 3396
143/303

I called Ford Customer Care just now and she said I have a marketing offer for "up to $3500" that expires in 2023. She said it's randomly given by a 3rd party marketing company. What's the point of a marketing offer if it's a secret to everyone except Ford Customer Care? Oh well. I'll take the free money although "up to $3500" could mean anything. I'd happily give this up to get off of chip hold.

Iced blue silver GT non-performance
Batch 3372
628/630
Production date 1/06/22
Estimated delivery date 2/27/22
On chip hold

 

[Tulsaboog]

Dealer just called me back and checked on the $2,000 incentive. He said they told him that was on in stock orders. So, if someone is picking one up that is currently in stock at your dealer, make sure to ask for it.

 

[OrchidMania]

Dealer just called me back and checked on the $2,000 incentive. He said they told him that was on in stock orders. So, if someone is picking one up that is currently in stock at your dealer, make sure to ask for it.

Again the left hand doesn't know what the right hand is doing.

 

[OrchidMania]

Thank you so much for this!

just a little bit neurotic!!!

 

[Rt1AWD]

It looks like there is another hurdle ahead

Well, here's a good one. My car was delivered to Voltz on Jan. 19th and today my estimated delivery date changed from 2/10 to 3/15. I had no idea it was such a long train ride from KC to CLT...

Let's see what happens. I would be very surprised if it actually took that long.

Same story here. Delivered to KC on January 10th. Had an estimated delivery window of 1/18-1/24. Checked the Ford site this morning and now have an estimated delivery range of 3/25-3/31. No email update from Ford yet. Ordered 4/27/2021. Built 12/23. Shipped 12/29.

 

[JamesInWeston]

Grrrr.....
So I wasn't fully cozy with my dealer telling me no chip hold for me, so I called Ford Customer Service 800-392-3673 to ask for detailed status. And they said chip hold, but still looking at February 27th delivery. When I asked how often these ETAs were updated, he said there could be the occasional lag of up to a week for an ETA to be revised after a matter like chip hold appears.

 

[Rapid Ed]

Grrrr.....
So I wasn't fully cozy with my dealer telling me no chip hold for me, so I called Ford Customer Service 800-392-3673 to ask for detailed status. And they said chip hold, but still looking at February 27th delivery. When I asked how often these ETAs were updated, he said there could be the occasional lag of up to a week for an ETA to be revised after a matter like chip hold appears.

If it's any consolation, your ETA is sooner than mine -- and mine was marked as "shipped" a week ago.

 

[PupSideDown]

Contacted my dealer yesterday to ask about DORA info so I could use the tracking sites to follow shipping. Dealer first texted back and said my car wasn't in production . He said until that happens, there wouldn't be any info available. I responded that Ford had already notified me the car was shipped, that I had the most recent window sticker, and that I had been following the order pretty closely. He then called back and said he was mistaken, the car has been shipped and is in Laredo. He wouldn't give me any info from the DORA - said only Ford employees could have access to that. He just said car was due between 2/4 and 2/10, but that could change. So, he wasn't too helpful. It would be fun to be able to track it myself, but maybe if I keep bugging him every few days, he'll go ahead and let me have the DORA info.

 

[JamesInWeston]

Contacted my dealer yesterday to ask about DORA info so I could use the tracking sites to follow shipping. Dealer first texted back and said my car wasn't in production . He said until that happens, there wouldn't be any info available. I responded that Ford had already notified me the car was shipped, that I had the most recent window sticker, and that I had been following the order pretty closely. He then called back and said he was mistaken, the car has been shipped and is in Laredo. He wouldn't give me any info from the DORA - said only Ford employees could have access to that. He just said car was due between 2/4 and 2/10, but that could change. So, he wasn't too helpful. It would be fun to be able to track it myself, but maybe if I keep bugging him every few days, he'll go ahead and let me have the DORA info.

MY22?

 

[Rt1AWD]

If it's any consolation, your ETA is sooner than mine -- and mine was marked as "shipped" a week ago.

Simply because his ETA was not revised yet

 

[The Quiet Man]

Joining the “Chip Hold” group. Dealer sent me an email last night with the news. Original ”Estimated Delivery” of 1/29 changed tonight to 2/22.

 

[Bblattz]

In case this helps anyone else who's been in 'in production' limbo for weeks like mine, received built email this morning.
Batch 3587 in production since 1/5 but modules populated 1/17 which is date now listed. New Est delivery 3/19!!! Worse than those on chip hold haha

GT non-PE all options

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