36,000 mile report card

[SnBGC]

Greg,

I’m sorry you’re have such issues with the car and so “late” in the game at that. It makes no sense to me that the updates you had done would cause such issues, but I have no alternative explanation either.

One note, I picked up @ChasingCoral yesterday at the airport, he uses an iPhone as do I. CarPlay was acting a bit odd imo. I’ve never seen that before and he’s never been in, nor even seen Otto. No real issues with the car interface beyond operator error on tte way home.

I haven’t had any of the ACC issues you have had either. I’m on 2.5.3 via OTA through early access. What I haven’t had done is either the PAAK CSP or 21P22. One other thing along those lines, one of the lead in OTAs for BC also changed the braking. I have that OTA, I have no issues, again I haven’t had 21P22 either. So I’m wondering if you have unfortunately uncovered a bug in the updates? This certainly wasn’t intentional on Ford’s part, but it still exists and they need to make it right.

How about it @Ford Motor Company?

It also seems to me that there ought to be some sort of “restore” option for the maintenance technicians to set the car back to factory new settings and updates.

A restore to original calibrations would be very much appreciated. I would gladly do that if possible. I asked.....apparently it isn't possible.

I don't have an iPhone but my wife and kids do. Prior to the updates, when a known iPhone was riding along... .the car would recognize the phone by showing me the CarPlay card. But, it would not take over my screen. The native nav would work as normal.

Then for example, let's say my wife or kids would say they were hungry. They would search on their phones for restaurants nearby. We would make a choice and they would plot the course on their phone. I could then touch the CarPlay card and expand it to the main section of the screen. It was actually pretty cool.

Then after the full screen update, when a iPhone is in the car it screws up my native nav and CarPlay won't work either. Well, I think the Apple Maps works okay but Goggle maps was wonky. Now I have to make my family turn off Bluetooth before they get into the car.

If the iPhone hasn't been previously paired then it doesn't cause any problems. Maybe I can delete those phones and then re-pair them again? I guess that is worth a try. I shouldn't have to do that though. It worked fine and I liked it. Then Ford decided I needed an update. ????

That is like Scarlett Johansson waking up one day and deciding she needs cosmetic surgery.

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[SnBGC]

And maybe one of the lurking Ford Employees could pass the info on or talk to @SnBGC via dm so this matter gets resolved and doesn’t affect anyone else.

Yes. Willing to help if possible. Don't wish this experience on any others. Ship sailed for me but others may be able to avoid the same fate if they are lucky.

 

[SnBGC]

What makes will you consider for your future vehicle purchases?

I have not had any of the problems you describe, and I hope that I never get them as 'enhancements' like you did. My impression is that this sort of thing is becoming more prevalent for a lot of car makers, and especially for electric cars.

Yes. That is a quandary for sure. For some reason consumers think that regular updates are desirable so manufacturers are trying to comply. The truth is the car maker should build the best car they can and then support that vehicle through its service life. If a known defect is identified then address it with an upgraded part or better software. Totally cool with that. But to install upgrades to an otherwise perfectly working machine just seems crazy to me.

I am considering vehicles where the price is set in stone. Paying ADM will never happen for me. MSRP is the max I will pay. I will consider start up at this point. It is clear the dealership is unable to support software issues anyway.

 

[SnBGC]

I suspect the dealer didn't apply the updates correctly and there are more updates needed. Besides some PaaK issues, I don't have any of the problems you have and my software was fully updated in January.

At this point I guess it doesn't matter because you are done with your car and Ford, but I would have my VIN checked in FDRS to see what updates failed and how many are still needed. It could be most of your issues are not due to Ford, but are dealer service issues.

You have been a Forum member a long time. It is sad to see you leaving the MME community.

Thanks for the thoughts.
If this car wasn't electric, then I would have sold it by now.

The VIN has been checked by helpful forum members and some modules failed. Dealer said the same, they didn't pretend that everything was fine. They wanted to keep the car but after 3 days, I asked for it back.

They successfully loaded the updates on other Mach-Es and F-150s so it isn't anything they did wrong. It is just defective software. No way to sugar coat it. Some people are lucky...others not so much.

At this point I am hoping for damage limitation. I can still use the car of course. It works great, I just can't use all the features that it came with and there is no reasonable path to repair. I checked with another dealer yesterday and they said Ford still has no clue how to fix the issue. And since I am now out of warranty, any diag work will be on my dime.

 

[SnBGC]

Really sorry to hear about your continued woes post update. I sincerely doubt and adamantly hope that the loss of features was inadvertent. I can't imagine Ford would intentionally delete features as that would really kill buyer confidence. I hope you can get them back with a return to the dealership.

Yes, software updates indeed seems to be a shortfall Ford is working through. Marlin now has BlueCruise after the third attempt at the dealership (I didn't bring him home after the first that left the APIM in a partially updated status -- Sync 358 as I recall). Since it happened while I was away I will find out next week how everything feels. Growing pains.

I don't blame you for not being willing to be a guinea pig for the Lightning as well. I hope you don't completely give up on Ford though.

Thanks Mark, great news that your BC issues was finally resolved.

Yeah, I don't believe for a minute that anyone at Ford has malicious intent. They can build and deliver a great product. It is the sloppy update process that makes my experience so horrible. Maybe I have just been lucky with Ford all these years and now the law of averages is catching up to me. Either way, I made my bed and now must lie in it. I didn't have to take my car to the dealership for the recalls and updates. I drove it there myself so all this could have been avoided if I was a bit smarter.

I learn though. I rarely make the same mistake twice.

 

[SnBGC]

Tough to hear, @SnBGC. Funny enough, I feel the same way about the brake feel after I did the powertrain module update myself - I wasn't bothered by the "squishiness" in the brakes in their original form. After I did the update though, I had a week of motion sickness while I had to relearn the brake sensitivity. I'm (more or less) used to it now, but I feel your pain.

I wonder if some of us got cars with great brake feel, good lane centering, perfect fob detection, perfect kick to open while others didn't?

The way the car drives and functions now after the updates sounds similar to what others complained about from the beginning. Maybe we are just ending up with least common denominator software versions. It helps some, hurts others but now we have parity? Would be awful it that was the case though....

 

[TRP]

RE CarPlay and iPhones...........

Today I picked up from service getting the windshield recall completed. Put the FOB in the faraday pouch and in the glove box where it lives and my phone was working fine as a key. Drove home, picked up the wife and we went to the grocery store. My PAAK worked fine again. Got in the car to come home, PAAK worked fine until about half way home and I lost BT connection and wife's iPhone CarPlay connected. At home my PAAK would not work. Let it sit for about 15min and went out to try again. It worked fine but there was an extra iPhone in the list so I deleted 1 and alls seems fine now. Strange

OP, I can totally understand your frustration at this time. Some things are just not acceptable.

 

[ElectrifyCLT]

A restore to original calibrations would be very much appreciated. I would gladly do that if possible. I asked.....apparently it isn't possible.

I’m pretty sure FDRS can revert to “As built” if things go sideways in an update.

I get the frustration but by and large many see the new software as “improved” when it’s installed properly. They’ve definitely got OTA issues but when done directly from FDRS success rate is quite high it seems.

I applied all but one available update myself and have seen perfect PAAK and other improvements since then. I did notice the brake regen is less aggressive though. I had to relearn distances in 1PD. Haven’t tried L mode though.

I just put 1000 miles on the car this week and the updates seem rock solid for me. Hopefully a new dealer or forum member can help get you back to stable footing.

 

[Gimme_my_MME]

I checked with another dealer yesterday and they said Ford still has no clue how to fix the issue.

That's not exactly true. You took your car back before they were done working on it and as such never got the follow-up from engineering. These issues were being addressed as quickly as possible but on an individual basis. That's in the midst of changing as the solutions are figured out.

And since I am now out of warranty, any diag work will be on my dime.

Have you been told this for a fact in this situation?

 

[SnBGC]

RE CarPlay and iPhones...........

Today I picked up from service getting the windshield recall completed. Put the FOB in the faraday pouch and in the glove box where it lives and my phone was working fine as a key. Drove home, picked up the wife and we went to the grocery store. My PAAK worked fine again. Got in the car to come home, PAAK worked fine until about half way home and I lost BT connection and wife's iPhone CarPlay connected. At home my PAAK would not work. Let it sit for about 15min and went out to try again. It worked fine but there was an extra iPhone in the list so I deleted 1 and alls seems fine now. Strange

OP, I can totally understand your frustration at this time. Some things are just not acceptable.

Okay. I will give that a try. Thanks!

 

[SnBGC]

I’m pretty sure FDRS can revert to “As built” if things go sideways in an update.

I get the frustration but by and large many see the new software as “improved” when it’s installed properly. They’ve definitely got OTA issues but when done directly from FDRS success rate is quite high it seems.

I applied all but one available update myself and have seen perfect PAAK and other improvements since then. I did notice the brake regen is less aggressive though. I had to relearn distances in 1PD. Haven’t tried L mode though.

I just put 1000 miles on the car this week and the updates seem rock solid for me. Hopefully a new dealer or forum member can help get you back to stable footing.

I wondered about that. I have another thread asking for help from people with FDRS skills and they said I could only go forward. Not backwards. Do you know otherwise?

 

[SnBGC]

That's not exactly true. You took your car back before they were done working on it and as such never got the follow-up from engineering. These issues were being addressed as quickly as possible but on an individual basis. That's in the midst of changing as the solutions are figured out.


Have you been told this for a fact in this situation?

Well, the bulletin said 2 to 8 hours. After 3 days it is time to pull the plug.
Yes, I called San Tan twice this week to see if they heard back from the case they said was opened with Ford engineering.

I was then later told by the service writer at Larry H Miller Ford and he said I was out of warranty.


And.......the hits keep on coming. Now my windows don't work. I can't roll any window up or down. That is going to be expensive I bet...

 

[ElectrifyCLT]

I wondered about that. I have another thread asking for help from people with FDRS skills and they said I could only go forward. Not backwards. Do you know otherwise?

Check with @GrumblesTheDog, he recently had an issue updating his own car. My understanding is that you can download and restore to how your car left the factory.

Well, the bulletin said 2 to 8 hours. After 3 days it is time to pull the plug.
Yes, I called San Tan twice this week to see if they heard back from the case they said was opened with Ford engineering.

I was then later told by the service writer at Larry H Miller Ford and he said I was out of warranty.


And.......the hits keep on coming. Now my windows don't work. I can't roll any window up or down. That is going to be expensive I bet...

It’s pretty clear to me that the updates didn’t take properly. This is a technician error IMO.

 

[SnBGC]

Check with @GrumblesTheDog, he recently had an issue updating his own car. My understanding is that you can download and restore to how your car left the factory.



It’s pretty clear to me that the updates didn’t take properly. This is a technician error IMO.

Cool. Thanks! If that is the case then getting a license for FDRS will be in my future. I am pretty sure I can learn how to use it. Very little risk at this point of causing more damage....

I might need it anyway since now my windows don't work so I will have to start trouble shooting what the issue could be. ???

 

[mkhuffman]

I did notice the brake regen is less aggressive though. I had to relearn distances in 1PD. Haven’t tried L mode though.

I only use 1PD and noticed less Regen also. I confirmed L mode is still the same as Unbridled 1PD.

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