X-plan price protection

[Kittynpony]

long story short, how does everyone get price protection of a x-plan price?

Is it the original x plan price, or new x-plan price -2k?

@Ford Motor Company

——————super long story if you are interested——————-

Throughout the months of waiting, I’ve contacted my dealer several times about price protection. Up till this point they are still trying to make everything so difficult to me.

I ordered my car online around end of October 2021. It was a 2022 model. I was able to test drive a used Mach e before I placed the order. Couple days later I asked the sales who showed me the used car if I should order online or order at the dealer. She told me it shouldn’t make any difference one way or another, so I ordered online to save a trip.

Around 12/8/22, ford increased the price. I wasn’t thinking much because when I logged in back then, my price was still the original price. But around end of 2021, people start noticing the price on existing order changed without any notice. And that’s also where I start worrying about the price increase.

After researching on this forum, I found out about the price protection and approached my dealer about it. At that time, they just look like they know nothing about it and tell me things like the price increase because it’s different phases blah blah… you know… bs

So after a week or so, I called VOPC myself to confirm the price protection and the lady on the line was nice enough to confirmed that the process I learned from this forum is correct. I then went to the dealer again. I was going to make a phone call to VOPC at the dealer for themselves to hear it, but unfortunately VOPC was closed because of the time difference. At that point, the sales manager told me he will reach out to ford rep find figure this out. Just a side note, they also confirmed with me that they do accept xplan.

then another 2 months later, I asked my sales if they find out the price protection policy. Her answer was “let me double check …..”

During these month, my car was built and have an invoice with the updated price after price increased. There was a 325 credit because there is no active park assist feature. (It took me a while to finally get the invoice…) I was under the impression that my car shouldn’t be re-invoiced when I see the high price, but then I saw the 325 deducted due to active park assist so I guess it made sense that they re-invoiced because the spec has changed. My sales told me the price protection will kick in after the x plan price. Then we started the long wait of transition…..


fast forward till 2 weeks ago, I got email from ford that my car is ready for purchase and my dealer will contact me soon. I waited a week but no one contacted me so I asked for an update. Then I found out my car is process of being repaired because the roof was cracked during transition. I also asked them how they are going to do with the price protection. They originally told me they will cut me a check afterwards for price protection, but because my car was damaged so they offer to apply the price protection beforehand as a courtesy which I think it should haven been done this way instead of making it a courtesy.

Since it’s close to the time that I should get ready to pay for my car, I asked my sales to give me the estimate for ford option plan. I noticed the price protection and clean air rebate isn’t included on the estimate so I asked for an updated one. I feel bad that she’s going back and forth so I reminded her that the price protection should be before tax.

After this email, my sales told me to come in and talk to her boss face to face to get the number resolved which I did and I thought I was only going in to educated them on the difference between if they deduct the price before or after tax, but more funny things happened.

the sales manager told me that because I didn’t order the car at the dealer, he wasn’t able to find out the original x-plan price, so is not able to honor me the x-plan price with price protection. He can only offer price protection off the current MSRP, which means I loss the ~800$ Xplan discount because they couldn’t find out the correct x-plan price?

I told him there’s equation that you can easily calculate the correct x plan price and I actually have already calculated it and they can feel free to have people examine if it’s correct. He simply cut me off and said that he is afraid that the dealer won’t get reimbursed if they offer price protection on xplan price. I questioned him, so you do not trust your Ford Corporate? (Then why should I??)

And he started to blame me that I didn’t ordered with xplan. There is simply no where for me to put in xplan info when we order online, how am I supposed to order with xplan?

I’m so frustrated to a point where I just want to laugh. I don’t understand how much more ridiculous stories are they going to make up because of this simple math problem.

In the end I asked him, so what’s your plan now? He said he will reach out to GM and Ford rep and try to find out the correct price
price.

I do not think anyone can still trust a dealer like this if you were going through all these…. Ford Customer Care is not helping right now either. They just kept saying “we cannot interfere local dealer policy…. Blah blah”

Never ending frustration…….

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[RMoore]

Sorry to hear about your troubles. I'm a little confused about the process you followed. Not sure what you mean by "ordered online." I put in a reservation online on the Ford.com site on Oct. 1 of last year. The website requires that you identify a dealer, so I did, and I put down a deposit via the website. I then contacted the dealer to discuss some details and they placed the order for me on 10/6. As part of the process they sent me paperwork to sign (essentially a sales agreement) and it included the X-plan discount since I told them I am eligible (and they accept it); it also included a $2K regional discount, and then some other fees. Did you get any paperwork when the dealer put in your order?

 

[Kittynpony]

Sorry to hear about your troubles. I'm a little confused about the process you followed. Not sure what you mean by "ordered online." I put in a reservation online on the Ford.com site on Oct. 1 of last year. The website requires that you identify a dealer, so I did, and I put down a deposit via the website. I then contacted the dealer to discuss some details and they placed the order for me on 10/6. As part of the process they sent me paperwork to sign (essentially a sales agreement) and it included the X-plan discount since I told them I am eligible (and they accept it); it also included a $2K regional discount, and then some other fees. Did you get any paperwork when the dealer put in your order?

You reminded me of something. My steps are all the same as you except after I place my order online I notified my sales right away. When I tried to ask my sales about the paperwork and she said there’s no paperwork to sign and I should just sit back and wait… so no… I got no paper whatsoever and I did asked them several times to make sure the process is correct.

 

[IgorKl]

Sorry to hear about your troubles. I'm a little confused about the process you followed. Not sure what you mean by "ordered online." I put in a reservation online on the Ford.com site on Oct. 1 of last year. The website requires that you identify a dealer, so I did, and I put down a deposit via the website. I then contacted the dealer to discuss some details and they placed the order for me on 10/6. As part of the process they sent me paperwork to sign (essentially a sales agreement) and it included the X-plan discount since I told them I am eligible (and they accept it); it also included a $2K regional discount, and then some other fees. Did you get any paperwork when the dealer put in your order?

I also ordered online and did not sign anything at dealership. I just have email , order #.... and a little bit of patience to wait for my CR1 AWD.

@Ford Motor Company , please help OP.

 

[RMoore]

Not sure if Ford will intervene in these cases unless the dealer is not sticking to a signed agreement. But you should still have an email with your order details from Ford when the dealer placed the email. Do you have anything that shows the original price? You should always have price protection and X-plan shouldn’t affect that. I would be persistent (as you have been).

 

[GreaseMonkey]

If I were you, I’d tell them I need current x-plan -$2,000 -$~350 credit for active park assist prep kit. This would put you $40 ahead of x-plan at time of order. Remember that x-plan also caps doc fee at $100, which might mean a bit of savings for you depending where you live.

I was going to do the same as you did, but the dealer insisted on ordering the vehicle himself and having me sign a vehicle sale order that spelled out x-plan pricing, etc. So I reluctantly did it and feel it gave me peace of mind. However, even with all this, I’m still dreading having the conversation with the dealer when it’s time to purchase.

 

[Kittynpony]

If I were you, I’d tell them I need current x-plan -$2,000 -$~350 credit for active park assist prep kit. This would put you $40 ahead of x-plan at time of order. Remember that x-plan also caps doc fee at $100, which might mean a bit of savings for you depending where you live.

I was going to do the same as you did, but the dealer insisted on ordering the vehicle himself and having me sign a vehicle sale order that spelled out x-plan pricing, etc. So I reluctantly did it and feel it gave me peace of mind. However, even with all this, I’m still dreading having the conversation with the dealer when it’s time to purchase.

that’s what exactly I told them. If they cannot figure it out, just deduct the 2k from the current x-plan price (current x-plan already excluded the active park assist.)

but the sales manager start telling me more excuses that Ford Corporate won’t reimburse them if the price is not exactly the x-plan price back then…..

Ford will reimburse them if the car is indeed sold to me. I think that’s the requirement of the price protection. It has nothing to do with how much exactly should the x plan price be.

 

[Kittynpony]

Not sure if Ford will intervene in these cases unless the dealer is not sticking to a signed agreement. But you should still have an email with your order details from Ford when the dealer placed the email. Do you have anything that shows the original price? You should always have price protection and X-plan shouldn’t affect that. I would be persistent (as you have been).

I do have the original order details because I printed the price and spec from my ford account before the price increase. I’m so glad I did it. But to them, that’s not valid. They always have more thing to pick on and more lies to tell.

if they don’t want to honor xplan after my order was placed, they could have told me. (I have all the text Messages conversation that my sales confirmed with me that they accepted x-plan. And I also have email supporting that my sales told me there won’t be any difference whether I placed the order online or In store.)

I shouldn’t have to fight for all of these just because I was misinformed by my sales that there’s no purchase agreement and told me there’s nothing that I need to sign when I placed the order. I asked my sales many times because I want to make sure everything is done correctly. And she’s the one assuring me there’s no paperwork to sign, just sit back, wait and relax. Even until this point they still told me they do not have the paperwork, then I wonder how other people (like you) gets their paperwork? So many things just do not add up at all.

thanks for sharing your experience and input and spend time to read my frustration

 

[redranger04g]

Almost the exact same thing happened to me. Dealer said ford wouldn’t cut them a check for both X-plan and price protection. Lots at arguing, but then I finally went another direction. I asked the dealer to sell me the car at X-plan without price protection and write in my contract IF the check comes in you cut that check to me. They finally said they could make an exception, it point is they can do it.

 

[Kittynpony]

Almost the exact same thing happened to me. Dealer said ford wouldn’t cut them a check for both X-plan and price protection. Lots at arguing, but then I finally went another direction. I asked the dealer to sell me the car at X-plan without price protection and write in my contract IF the check comes in you cut that check to me. They finally said they could make an exception, it point is they can do it.

That was what they originally offered, which I do not think it’s correct because you ended up still have to pay for the sale tax on that 2k. As I mentioned before in my original post, they already offered as a “courtesy” (which I don’t agree) to apply the price protection early on, they then later turn around and say, “oh it’s not x-plan price, it’s off the current MSRP. “

The true meaning of price protection is to protect the original sell price, the taxable price. If they cut you a check afterwards, the 2k is applied afterwards, so you still took the lost of around 200$ of sale tax because of course they did not reimburse you the sale tax for the 2k.

I understand you prob just want to take the smaller lost or the two options, so you chose to lose 200 rather than 800. And it seems like a lot of dealers are cutting a check afterwards and most customer either didn’t realize the difference or just letting them do it that way to get it over with. It’s really sad how customers are being treated…..no honesty at all…. I really tried to have a good relationship with my dealer. My sales is a very nice lady and I feel she kind of understand the pain I’m going through and truly feel sorry about it. (If she is only acting like she showed empathy this entire time, then She’s really good, much better than amber heard. Lol) however, she couldn’t really help me if her manager doesn’t approve.

Trying hard to stay my cool right here……

 

[ohbillie]

I picked up my Mach-E yesterday (yah!) that I ordered Sept 2021 (a 2021 model). In Seattle, WA. They were unable to offer both price protection and XPlan. They could (and did do) price protection of the original order amount $70040 (from Sept 2021) vs $73xxx from today. They said they could do XPlan from the current price ($73xxx) but the net price would have been higher than the $70040.

Another wrinkle: the 1.4% options apr was non-existent in Smart Vincent. They checked both the price protection date and the sales date and the system returned 2.7% (iirc) for the protection date and $3.9 for the sales date. They checked multiple times and could not find the 1.4%.

Also: they could not honor the $750 MY (2021 to 2022) conversion. It would only apply to the Retail (e.g. case or finance) and not the Ford Options. That was a bummer. But at least I was price protected for the original early Sept 2021 price.

Has anyone in a similar situation been able to get 1.4% honored with XPlan and price protection?

note: on the positive side, my ford options bonus cash was $2000 at the sales date vs $1000 at the price protection date. I opted for the $2000 (but at the higher apr of 3.9% vs the price protects 2.7%).

First day impressions of the car: OMG. Amazing. I was even stopped in a parking lot on my first day to talk about the car lol. It is a beauty! Cyber Orange GTPE.

Car Pic Tax:

 

[devmach-e]

For me, the X-plan/price protection price was calculated as ((New MSRP - 2000) x .0.98) + $275.
I.e (($56,935 - $2000) x 0.98) + $275 = $54,111.30

If it was calculated as ((new MSRP x 0.98) + 275) - $2000, I get $54,071,30 or a $40 differended. Big whoop. I got a decent discount of $824 off the cost of the car.

To be clear here, my dealership was able to figure out how to do X-plan & price protection, plus apply the $750 21 to 22 model year conversion credit, Ford options $2500 discount, and a local state incentive of $750. So I got the selling price lowered to $54,111, and then the other incentives/credits were used to lower the financed amount of the car by $4K.

 

[Kittynpony]

For me, the X-plan/price protection price was calculated as ((New MSRP - 2000) x .0.98) + $275.
I.e (($56,935 - $2000) x 0.98) + $275 = $54,111.30

If it was calculated as ((new MSRP x 0.98) + 275) - $2000, I get $54,071,30 or a $40 differended. Big whoop. I got a decent discount of $824 off the cost of the car.

To be clear here, my dealership was able to figure out how to do X-plan & price protection, plus apply the $750 21 to 22 model year conversion credit, Ford options $2500 discount, and a local state incentive of $750. So I got the selling price lowered to $54,111, and then the other incentives/credits were used to lower the financed amount of the car by $4K.

You dealer is an angel ?, one in a million!! I really wish all dealerships are just like your dealer! That’s how it should have been!

FYI I did the calculation the same way as you (but my MSRP is different from yours). My differences was 30$ between the 2 different ways of calculation and I even shared that info with my sales and her manager. However, they didn’t care to know any details of it. And just cut straight through that they won’t get reimbursed for both…..

 

[RMoore]

Sadly your dealer is either lying or incompetent. But since you have email trail you could reach out to folks at Ford like Mike Levine or Emma Bergg. If you search the forum you’ll find out how to do that on twitter. They may be able to help.

 

[redranger04g]

This makes me angry. They can 100% do X-plan and price protection. They did calculate it the slightly more expensive way, but in reasonable and and not gonna fight over $100.

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