Pre-Collision Assist Not Available….and all that mess.

[Heather]

So, I got this message back in early July and it had been intermittent and then suddenly, it came to stay for good.
I’ve researched it to death so I know it’s a known issue, I’ve gotten lots of good info off various threads in various forums….my problem is actually getting it in for service.

I am experiencing pretty notable difficulty in even just getting the windshield recall done without a lot of pushback from local dealerships. I have been told I will not be getting a loaner vehicle (by all five dealerships I’ve contacted) because I didn’t purchase my car from them and Ford isn’t paying them enough for loaners.
this is the first time I have ever owned a Ford and I can say with total certainty that I never experienced this level of difficulty with Audi, Honda,Toyta, or Dodge.
I have already contacted Ford regarding the recall issue. But now on to the front camera problem.
It is completely unacceptable for a car this new to have these issues, still be under warranty, and still have to worry whether or not I can afford to pay for two cars at the same time, if that makes sense?
What is my best course of action? Should I go to the dealership in person to discuss the things I’m needing done and try to somehow reason with them that way?
I don’t know what to do but I’m not in a position to just miss days of work, my husband is working out of town for an extended period of time, I don’t have access to his personal vehicle while he is gone and I can’t see any reason I should be paying long-term for a rental when most of the answers to repairing these issues are already available and proper preparation for repair could be made in order to reduce the time I’d be without my car.

Thoughts? Ideas? Advice?

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[RickMachE]

First, the windshield / roof recall provides a loaner vehicle, paid for by Ford. No dealership should be denying you that. That recall takes 2 days. If your car hasn't had last Fall's courtesy software update, that's another day, assuming all goes well.

As to your current issue, warranty work on vehicles doesn't provide a loaner vehicle. Ford, or a dealer, MAY choose to provide a loaner, totally up to them. Many vehicles got rid of loaners years ago due to liability concerns. If you bought the extended warranty, you can pay for first day loaner coverage. Many dealers will use a shuttle to take you back home or to work.

As to the process, they note your issues. They connect to their computer and look for error codes. If none, they look to see if the issue is corrected by a TSB (technical service bulletin), which many are.

 

[Heather]

First, the windshield / roof recall provides a loaner vehicle, paid for by Ford. No dealership should be denying you that. That recall takes 2 days. If your car hasn't had last Fall's courtesy software update, that's another day, assuming all goes well.

As to your current issue, warranty work on vehicles doesn't provide a loaner vehicle. Ford, or a dealer, MAY choose to provide a loaner, totally up to them. Many vehicles got rid of loaners years ago due to liability concerns. If you bought the extended warranty, you can pay for first day loaner coverage. Many dealers will use a shuttle to take you back home or to work.

As to the process, they note your issues. They connect to their computer and look for error codes. If none, they look to see if the issue is corrected by a TSB (technical service bulletin), which many are.

I’m so sorry, I was super unclear and just rambling.
I don’t expect a loaner for warranty work, just concerned for the already extremely difficult little time I’m having getting the recall done and can only imagine the issues I’m going to face trying to get the other things handled.

 

[RickMachE]

I’m so sorry, I was super unclear and just rambling.
I don’t expect a loaner for warranty work, just concerned for the already extremely difficult little time I’m having getting the recall done and can only imagine the issues I’m going to face trying to get the other things handled.

Once they diagnose the issue, they have to see if the remedy involves parts, or just labor. Many dealerships have a queue, and EVs are usually confined to specific techs. For example, my dealer has a few techs that can apply the software updates, but only one doing battery work, because it involves a specialized battery lift and he's only buying one of them. He said that he's turning away non-customers for some EV stuff because there's too much of a queue, and his customers come first.

One of the problems incurred historically is when you buy elsewhere and the local dealership doesn't care whether you have issues or not. Warranty repairs are compensated lower than non-warranted repairs.

 

[tannerk89]

If you haven’t already you should open a case with Ford’s customer experience team, they will follow up with the dealer for you to make sure they do things correctly and treat you right. It’s a slow process, but once they’re engaged they do seem to help. Also if @Ford Motor Company gets your vin via DM they can initiate a case as well.

Customer experience number: 800-392-3673

 

[Heather]

If you haven’t already you should open a case with Ford’s customer experience team, they will follow up with the dealer for you to make sure they do things correctly and treat you right. It’s a slow process, but once they’re engaged they do seem to help. Also if @Ford Motor Company gets your vin via DM they can initiate a case as well.

Customer experience number: 800-392-3673

Thank you!!! I have reached out to them. I actually did at least try to help myself a little bit before coming here and whining haha!
I just feel completely lost and like I have no idea what I’m doing!!!
I will send my VIN over as well! I didn’t know if I could just initiate that contact or if I needed to wait for them to reach out.
I do truly appreciate the help!

 

[Bongjovi]

Good luck on this issue.

I just opened up a lemon law claim as a result of this matter. There is another thread in this section that details the struggles and repeated repair attempts by many of us on this matter.

This issue appears to be the "death sentence" for my vehicle.

 

[TheSteelRider]

Good luck on this issue.

I just opened up a lemon law claim as a result of this matter. There is another thread in this section that details the struggles and repeated repair attempts by many of us on this matter.

This issue appears to be the "death sentence" for my vehicle.

Let us know how it goes. There are quite a few of us experiencing this issue with the Front Camera Fault in a similar boat as you mention

https://www.macheforum.com/site/thr...e-collision-assist-not-available-errors.18710

 

[TheSteelRider]

Thank you!!! I have reached out to them. I actually did at least try to help myself a little bit before coming here and whining haha!
I just feel completely lost and like I have no idea what I’m doing!!!
I will send my VIN over as well! I didn’t know if I could just initiate that contact or if I needed to wait for them to reach out.
I do truly appreciate the help!

@Heather , just curious if you have any updates? Seems like more and more people are hitting this same issue: https://www.macheforum.com/site/thr...e-collision-assist-not-available-errors.18710

 

[Heather]

I’m finally getting in at the dealership on the 14th to get the windshield recall work done and they’ll run whatever diagnostics or whatever for the camera also. I’m hopeful to have at least some kind of idea of a timeline then.
Ford has been very helpful and they do offer reimbursement if you’re made to rent a vehicle rather than receiving a loaner for recall work!!

 

[Tanwin]

Same here. Ford will reimburse for a rental if they dealership won’t give one. Cars been in for a month for the front camera with no progress. Everything they’ve trekked hasn’t worked. I just don’t understand why they aren’t publicly acknowledging this issue since so many people are talking about it.

 

[TheSteelRider]

Same here. Ford will reimburse for a rental if they dealership won’t give one. Cars been in for a month for the front camera with no progress. Everything they’ve trekked hasn’t worked. I just don’t understand why they aren’t publicly acknowledging this issue since so many people are talking about it.

For sure! I understand we are a small sample size here on the forum but clearly there is a systemic issue and we are the canaries in the coal mine.

 

[Heather]

Same here. Ford will reimburse for a rental if they dealership won’t give one. Cars been in for a month for the front camera with no progress. Everything they’ve trekked hasn’t worked. I just don’t understand why they aren’t publicly acknowledging this issue since so many people are talking about it.

not sure if this will help, but there is a thread on the forum regarding a known parts issue. Let me find it and I’ll dm you.

 

[TheSteelRider]

not sure if this will help, but there is a thread on the forum regarding a known parts issue. Let me find it and I’ll dm you.

I realize you weren't talking directly to me, but responding to someone else, but please post here what the parts issue is when you find it. I know some have had the IPMA (Camera), and/or IPMB (processing module) replaced, but there are reports that didn't work.

 

[Tanwin]

I realize you weren't talking directly to me, but responding to someone else, but please post here what the parts issue is when you find it. I know some have had the IPMA (Camera), and/or IPMB (processing module) replaced, but there are reports that didn't work.

My dealer just called and said they fixed it. They replaced the module a week ago but it was still giving the fault. The dealer said that they spoke with someone at ford and there was some glitch or error with the reprogramming. They finally reprogrammed, test drive it about 30 or so miles and this is the first time that the fault hasn’t popped up. They’re still doing the glass recall but said it should be ready tomorrow

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