Just confirmed - no eta on HVBJB replacements for GT

[Logal727]

I experienced my HVBJB failure on Friday, September 2nd, and took it immediately to the dealer. Engaged @Ford Motor Company social team immediately. Got a BEV support agent assigned. Didn't get a call until yesterday, 6 days later.

Still no ETA on replacement parts. No update available from the dealer.

I have a rental as a temporary solution, but the support agent assured me Ford would be covering the entire rental as long as this service takes to complete.

The rental isn't bad, a Volvo xc40 recharge, but I miss my car, badly. I want it back, fixed, and I want the experience I was sold on as one of the earliest MME buyers.

Which rental company has XC40 recharge to rent?

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[EELinneman]

Which rental company has XC40 recharge to rent?

Just learned that Ford has a deal with Hertz to put recall people in Fords, but there are so many recalls that through the end of 2022, any available rental car is ok.

 

[Logal727]

Just learned that Ford has a deal with Hertz to put recall people in Fords, but there are so many recalls that through the end of 2022, any available rental car is ok.

Ah cool, I would just rather have an EV rental since I've got all the infrastructure for it at home and then Ford wouldn't have to reimburse gas as well. AutoNation in St. Pete uses Enterprise and they have zero EVs around here. So just wondering if I'd be able to just pay out of pocket and get reimbursed if I go rent an EV from Hertz, cause I know they've got Teslas, but I'd prefer to try out an XC40 Recharge.

(This is only in preparation for if my car had an issue, I'm currently not having any, just wanna be prepared)

 

[heisnuts]

His local warehouse is probably out of stock. That warehouse is likely quoting the time it takes to restock from the vendor instead of looking to another warehouse for the part.

Ford Corporate can get involved and expedite the shipment of the HVBJB's from another warehouse outside of the geographical region, but the warehouse doesn't do this by default.

The other scenario is that the dealership is just backlogged and can't get to it, labor wise, for weeks.

^^^^
This
I am currently going through this (for the second time now). I was told the parts were not available too.

So two weeks later I called the parts department directly to see the status. After telling me they couldn’t search by customer name and only by part number, I gladly gave them the part number (which I am sure shocked the hell out of him because there was a long ummmm after that). With the part number he said the part had come in and transferred me to service.

Now I don’t know for sure, but I imagine service already knew the part was in but they did not let me know because they are now telling the first time they can get the car back into the shop to install the new part is in two weeks ?.

I really am trying to keep reminding myself these really are first word problems and eventually things will get sorted out and I will be back out again enjoying/testing my MME. However, I can completely understand everyone’s frustration.

 

[AlpaChino]

Which rental company has XC40 recharge to rent?

Sixt.

 

[phil]

His local warehouse is probably out of stock. That warehouse is likely quoting the time it takes to restock from the vendor instead of looking to another warehouse for the part.

Ford Corporate can get involved and expedite the shipment of the HVBJB's from another warehouse outside of the geographical region, but the warehouse doesn't do this by default.

If only there were some sort of computerized system, capable of managing inventory across multiple locations. I suppose it's our own fault, for living in the 19th century.

So far, I'm still feeling pretty good about my decision not to get the recall software.

 

[EELinneman]

If only there were some sort of computerized system, capable of managing inventory across multiple locations.

I suppose it's our own fault, for living in the 19th century.

Phil,

I manage both the cloud and project business for a global consulting company. A few years ago, we architected and rolled out a solution for a global real estate franchise company that had 120,000 users at go-live in 110 countries and was completely greenfield. The first thing required is admitting you have a problem. This could be solved. I'm going to guess that somewhere there is greenbar paper printouts and pencil/eraser going on in this solution.

It was likely better even in the 19th century as people talked to each other!

 

[jay1122]

After my MME was rear ended, it took almost 3 Months for the parts to arrive.

I do find it absurd that the replacement parts of a known critical recall runs out of stock. Ford should immediately have the supplier produce excessive amounts of inventory with anticipation of repairs coming in. They can even mandate every ford dealer to have 1-2 replacement parts in stock to reduce the delivery time. I am sure it will be cheaper than the rental reimbursement and lost customer.

 

[tfitzgex]

Just learned that Ford has a deal with Hertz to put recall people in Fords, but there are so many recalls that through the end of 2022, any available rental car is ok.

I've been in a hertz rental for more than 30 days now. They are putting in the second HVBJB now(beefed up part) Am I sad that it is taking so long, yeah. Is it the end of the love affair with my car. No. The basic bitch car I'm in now sucks, but at least it gets decent mileage. I went to my dealer today to ask about the status (phone calls are useless) They only have one certified technician, that tech was stuck on a transit van. I 'should' have my car back Monday or Tuesday. The service advisor (Brian at Courtesy Ford) is the best, He told me that keep all the receipts for gas, Ford will reimburse me.

I'm sad, not angry. I miss my Mach-E!

 

[tuminatr]

I sympathize with your situation, but if I had a car to drive I would be OK. Also if doing the lemon law costs me money I wouldn't do it. If I lost confidence in the product I would get it fixed and trade it.

I am on the other side of the coin I have a 21 MME Premium XR and am thinking about trading for a used 21 GTPE so many people are freaking over the HVBJB is driving down the value of GT's and GTPE. Many recent trades to get out of what someone thinks will be a problem.

 

[i8iridium]

After my MME was rear ended, it took almost 3 Months for the parts to arrive.

I do find it absurd that the replacement parts of a known critical recall runs out of stock. Ford should immediately have the supplier produce excessive amounts of inventory with anticipation of repairs coming in. They can even mandate every ford dealer to have 1-2 replacement parts in stock to reduce the delivery time. I am sure it will be cheaper than the rental reimbursement and lost customer.

How are they going to do that? These parts are made from components from multiple different countries. They gonna just start shitting out contactors on the spot? This global supply chain business doesn't just stop at Ford's front door.

 

[mkhuffman]

Not everyone has a bad experience with Ford or the dealership service department.

I reported a problem on another thread and Ford CS contacted me like they have done for many others here. After we exchanged DMs, they called my dealer and then called me. After the appointment was set up Ford CS called me to make sure everything was OK.

They called again before the service visit and after. My dealer has to order parts so I took the car home and Ford CS called the dealer to confirm the service was done. Then they called me to tell me what the dealer told them and they promised to follow up in a week or two to make sure the parts came in.

All along my dealer was communicating through phone calls and texts. I wanted them to do all the FDRS updates, but they only did the recall ones. When I asked why, they explained that they don't normally update software that isn't for a specific problem or TSB (which we all know is the standard policy from Ford). They said they have updated all the software in MMEs before and broke BlueCruise on a couple of them, so they are reluctant to do that again. (Forum members also know about that issue.) But they said they will update all of them if I really want them to. I said I do, so they plan to update the software when the parts come in.

Clear communication, fast responses, special attention from Ford. I am very impressed.

I am sorry so many people have bad experiences, but that isn't how it is for many others, including me.

 

[EELinneman]

Don’t lemon law it , that lets the crafty sneaky incompetent rat face dealer resell it and make a bundle.
I had 2 early 2021s a GT and a premium and I could’ve lemon law them both as they sat multiple times for weeks but I didn’t. I made the dealer fix them and then I sold them and made eight and 12 grand respectively on the sales.

And I have 2 more on order. Deposit down on the Vietnamese V fast and I’m placing an order for a hybrid Maverick on the 15th. Looking for a Kia as well, and I’ll probably sell most of them.

Now is the time you can try out cars and sell them even if they break don’t let the dealer take your money have them fix it and sell it

Jes sayin

RipperAZ,

It's interesting that the wholesale prices of GTs have dropped a lot recently. Mostly because of the failures in HVBJB's that are plaguing these cars in particular. I talked to Carvana as the VIN-based offer was $58K for a car with 8K miles, ceramic coating, no accidents or dents, garaged the whole time, etc. I rejected their offer and got a call explaining why the price is so low. Again, Ford has really dropped the ball and in that business, there are no secrets.

Oh, and the others are also making similar offers - all within a few hundred dollars.

 

[EELinneman]

How are they going to do that? These parts are made from components from multiple different countries. They gonna just start shitting out contactors on the spot? This global supply chain business doesn't just stop at Ford's front door.

Ford today issued a stop sale for F-350s and a massive recall on those due to transmission problems. I'm old enough to remember when Ford advertised "Quality is Job 1". We are a long way from that. Mark my words, when these parts are failing on the F-150 lightnings, Ford itself is in trouble.

I suspect that all GTs have contactors in the process of failing and that Ford knew that. My opinion is that this was known and needed to be disclosed in their financial reporting. There is a reason that Ford has the highest warranty costs of the major manufacturers. The wholesale market has already factored in the failures into lower GT prices.

 

[ripperAZ]

It's interesting that the wholesale prices of GTs have dropped a lot recently.

Yeah mate you’re in a declining phase like home prices. It’s funny the buyers are dropping their offers, but their cars on sale at Carvana are not dropping very much. I certainly hit it at the right time. I’m going to have to reevaluate whether I want both the mustangs. I’m going to give the VFAST a shot as I locked in my $7500 rebate with a pre-order certificate it may be just a joke to the IRS. They sold it hard. Still can’t find electric Kia for less than 10 K over the sticker.

Jes sayin. Best of luck. And caveat emptor

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