Issues with Car Play/Android Auto and Profiles after 3.5.3 and 3.5.4 updates

[Mach-Lee]

After reading through this whole topic, it really seems like a profile migration issue. Because of the new SYNC version, there are significant changes. It’s really like upgrading from Windows 98 to Windows XP, not everything was going to be compatible. That’s why I also support the recommendation of completely deleting your profiles and re-creating them if you have any issues.

One thing I’ve noticed on here is a lot of people view settings as “set in stone” as in they never have to touch them again for the rest of ownership. Hence all the griping. I see settings as temporary, they will need to be checked/updated/deleted after every major update. Heck, just do a full reset after big updates if you want minimal issues.

Ford probably did not test the software with all these old profiles. Like almost any software dev, they are going to start with a clean slate of the latest version and test that primarily. The migration would be checked (“hey, it updated without errors, its good”), but not tested extensively afterwards. They should have asked users to reset their profiles after the update in the release notes to avoid unknown comparability issues. Or better yet, just automatically wipe all the settings during the update so everyone starts with a fresh profile afterwards. People would really complain about that, but it would be best in the long run to start everyone with a clean state. It’s just like the benefits of doing a clean OS install on your computer.

I’m not really seeing these issues on 2022s because we upgraded from a much more recent build that has a lot in common with 3.5.3 (it was a minor update compared to 2021’s).

Only big tech powerhouses like Apple, Google, Microsoft are going to support seamless migration to a new OS version. Ford just isn’t going to be at that level anytime soon, so expect the settings to get messed up after big updates.

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[SnBGC]

After reading through this whole topic, it really seems like a profile migration issue. Because of the new SYNC version, there are significant changes. It’s really like upgrading from Windows 98 to Windows XP, not everything was going to be compatible. That’s why I also support the recommendation of completely deleting your profiles and re-creating them if you have any issues.

One thing I’ve noticed on here is a lot of people view settings as “set in stone” as in they never have to touch them again for the rest of ownership. Hence all the griping. I see settings as temporary, they will need to be checked/updated/deleted after every major update. Heck, just do a full reset after big updates if you want minimal issues.

Ford probably did not test the software with all these old profiles. Like almost any software dev, they are going to start with a clean slate of the latest version and test that primarily. The migration would be checked (“hey, it updated without errors, its good”), but not tested extensively afterwards. They should have asked users to reset their profiles after the update in the release notes to avoid unknown comparability issues. Or better yet, just automatically wipe all the settings during the update so everyone starts with a fresh profile afterwards. People would really complain about that, but it would be best in the long run to start everyone with a clean state. It’s just like the benefits of doing a clean OS install on your computer.

I’m not really seeing these issues on 2022s because we upgraded from a much more recent build that has a lot in common with 3.5.3 (it was a minor update compared to 2021’s).

Only big tech powerhouses like Apple, Google, Microsoft are going to support seamless migration to a new OS version. Ford just isn’t going to be at that level anytime soon, so expect the settings to get messed up after big updates.

What a nightmare if we have to erase all our settings and start again after each update. It took me several weeks to figure out what settings I liked and get things fine tuned to my liking.

Then do the same for my wife and kids? Not a fan of that idea at all.
It is looking more and more like 3.5.2 is the last update for me. I will gladly wait for Ford to figure out how to update the car without having to start from scratch each time.

Heck, even when I get a new phone.....all the apps, settings etc are simply transferred over to my new phone. I don't have to start new each time.

 

[kennethjk]

After reading through this whole topic, it really seems like a profile migration issue. Because of the new SYNC version, there are significant changes. It’s really like upgrading from Windows 98 to Windows XP, not everything was going to be compatible. That’s why I also support the recommendation of completely deleting your profiles and re-creating them if you have any issues.

One thing I’ve noticed on here is a lot of people view settings as “set in stone” as in they never have to touch them again for the rest of ownership. Hence all the griping. I see settings as temporary, they will need to be checked/updated/deleted after every major update. Heck, just do a full reset after big updates if you want minimal issues.

Ford probably did not test the software with all these old profiles. Like almost any software dev, they are going to start with a clean slate of the latest version and test that primarily. The migration would be checked (“hey, it updated without errors, its good”), but not tested extensively afterwards. They should have asked users to reset their profiles after the update in the release notes to avoid unknown comparability issues. Or better yet, just automatically wipe all the settings during the update so everyone starts with a fresh profile afterwards. People would really complain about that, but it would be best in the long run to start everyone with a clean state. It’s just like the benefits of doing a clean OS install on your computer.

I’m not really seeing these issues on 2022s because we upgraded from a much more recent build that has a lot in common with 3.5.3 (it was a minor update compared to 2021’s).

Only big tech powerhouses like Apple, Google, Microsoft are going to support seamless migration to a new OS version. Ford just isn’t going to be at that level anytime soon, so expect the settings to get messed up after big updates.

If you are correct how could they have missed this migration or simply ignore it without telling people.

I am sure although most would be unhappy, if we were told the steps to perform before or after the update people could live with it. But to not tell any us is insane.

Guess they never heard of Sy Syms who said an educated consumer is our best customer.
Ford believes ignorance is bliss.

 

[Mach-Lee]

What a nightmare if we have to erase all our settings and start again after each update. It took me several weeks to figure out what settings I liked and get things fine tuned to my liking.

Then do the same for my wife and kids? Not a fan of that idea at all.
It is looking more and more like 3.5.2 is the last update for me. I will gladly wait for Ford to figure out how to update the car without having to start from scratch each time.

Heck, even when I get a new phone.....all the apps, settings etc are simply transferred over to my new phone. I don't have to start new each time.

Difference of opinion I guess. I don't see spending 5-10 minutes once a year entering settings as a big issue. That would be well worth the lack of bugs later to me. But I'm the type that likes to reset settings to default when I get a new phone.

Ford believes ignorance is bliss.

This! Hardcore this. #1 management issue with Ford right now.

 

[SnBGC]

Difference of opinion I guess. I don't see spending 5-10 minutes once a year entering settings as a big issue. That would be well worth the lack of bugs later to me. But I'm the type that likes to reset settings to default when I get a new phone.



This! Hardcore this. #1 management issue with Ford right now.

Once a year? Seems like I am having to suffer with OTAs once a month or even more often.

Our Wrangler 4xe received some OTAs about a year ago or maybe longer. They fixed a backup camera issue, a HVB charging issue and added some functionality to the controls on the back side of the steering wheel. It was a painless update. Didn't break or change anything. Jeep still runs great. As far as I can tell, their software package was nearly mature at the time the vehicle left the factory so no reason to constantly send out OTAs. There may be some that I am not aware of since that is my wife's car but rest assured if they had any consequences then she would tell me about it.

 

[skiingj]

Same issues here. PaaK is terrible, Profiles don't work, AA often does not connect. I am starting to hate this car. Ford software just $ucks.

 

[Kamuelaflyer]

After reading through this whole topic, it really seems like a profile migration issue. Because of the new SYNC version, there are significant changes. It’s really like upgrading from Windows 98 to Windows XP, not everything was going to be compatible. That’s why I also support the recommendation of completely deleting your profiles and re-creating them if you have any issues.

One thing I’ve noticed on here is a lot of people view settings as “set in stone” as in they never have to touch them again for the rest of ownership. Hence all the griping. I see settings as temporary, they will need to be checked/updated/deleted after every major update. Heck, just do a full reset after big updates if you want minimal issues.

Ford probably did not test the software with all these old profiles. Like almost any software dev, they are going to start with a clean slate of the latest version and test that primarily. The migration would be checked (“hey, it updated without errors, its good”), but not tested extensively afterwards. They should have asked users to reset their profiles after the update in the release notes to avoid unknown comparability issues. Or better yet, just automatically wipe all the settings during the update so everyone starts with a fresh profile afterwards. People would really complain about that, but it would be best in the long run to start everyone with a clean state. It’s just like the benefits of doing a clean OS install on your computer.

No.

 

[Kamuelaflyer]

Same issues here. PaaK is terrible, Profiles don't work, AA often does not connect. I am starting to hate this car. Ford software just $ucks.

After 18 months of virtually flawless PAAK use, mine is now marginally useful. That’s actually an improvement from 3.5.4 where it became 99% broken. CarPlay has gone from having a rare hiccup to complete uselessness. In fact, I now get the plug your phone in to use CarPlay message. But on the bright side, my profiles still work.

 

[kennethjk]

My PAAK mostly works now . For some reason though Every now and then Bluetooth won’t connect and I restart FordPass and all good, most of the time. I did have to use backup password yesterday

another Issue is that when my wife is in the car with me AA is Using her phone yet my profile is shown, Even if I drove the car last with my profile and my AA. On the bright side today I was able to load my AA without restarting The screen

even though I added a test profile , there are times here or there that it only goes to the guest profile and I have to restart the screen but that is more rare.

 

[AZBill]

After reading through this whole topic, it really seems like a profile migration issue. Because of the new SYNC version, there are significant changes. It’s really like upgrading from Windows 98 to Windows XP, not everything was going to be compatible. That’s why I also support the recommendation of completely deleting your profiles and re-creating them if you have any issues.

One thing I’ve noticed on here is a lot of people view settings as “set in stone” as in they never have to touch them again for the rest of ownership. Hence all the griping. I see settings as temporary, they will need to be checked/updated/deleted after every major update. Heck, just do a full reset after big updates if you want minimal issues.

Ford probably did not test the software with all these old profiles. Like almost any software dev, they are going to start with a clean slate of the latest version and test that primarily. The migration would be checked (“hey, it updated without errors, its good”), but not tested extensively afterwards. They should have asked users to reset their profiles after the update in the release notes to avoid unknown comparability issues. Or better yet, just automatically wipe all the settings during the update so everyone starts with a fresh profile afterwards. People would really complain about that, but it would be best in the long run to start everyone with a clean state. It’s just like the benefits of doing a clean OS install on your computer.

I’m not really seeing these issues on 2022s because we upgraded from a much more recent build that has a lot in common with 3.5.3 (it was a minor update compared to 2021’s).

Only big tech powerhouses like Apple, Google, Microsoft are going to support seamless migration to a new OS version. Ford just isn’t going to be at that level anytime soon, so expect the settings to get messed up after big updates.

This is baloney. My profiles remained fine for at least a week after the 3.5.4 update. Then suddenly a couple of days ago they got screwed up. Fords software is full of bugs and this is one of the main reasons the MME has such a poor reliability rating.

Why does the GPS signal keep getting lost? Why is PAAK always flakey?

I own 3 GM vehicles and the software is much more solid. They just work and I never lose settings or GPS Position. My next vehicle, coming early next year, is a GM not another Ford.

 

[macchiaz-o]

Heck, just do a full reset after big updates if you want minimal issues.

Hmm. Will doing this cause any impact to myTrends™ or my evening suggestions? Sall-E and I have bonded. I don't want to unnecessarily strain our relationship or ask her to forget about me, as it were.

Recently Sall-E and I welcomed Alexa to our family. Alexa's always asking about buying stuff, she's focused on keeping up with the Jones I guess. But she's also observant and Sall-E and I generally try to set a good example. I fear that a "full reset" could possibly jeopardize my relationship with Alexa, too.

 

[Plutoman15]

After 18 months of virtually flawless PAAK use, mine is now marginally useful. That’s actually an improvement from 3.5.4 where it became 99% broken. CarPlay has gone from having a rare hiccup to complete uselessness. In fact, I now get the plug your phone in to use CarPlay message. But on the bright side, my profiles still work.

Carplay would not work yesterday until I went to the phone list screen, pushed the connect phone to bluetooth, once connected I then pushed the carplay button on the phone list and it finally worked. Not sure if it working was a fluke or a procedure that will make it work each time yet.

prior to updates it worked nearly flawless.

 

[AZBill]

Today my profile, with all it’s correct settings started working again. It was just random, no new software updates. I have never had a car before that will randomly change behavior from day to day Like this one does.

 

[SnBGC]

Today my profile, with all it’s correct settings started working again. It was just random, no new software updates. I have never had a car before that will randomly change behavior from day to day Like this one does.

Same here. Going on 2 days in a row actually. I have had several OTA glitches that resolve themselves after a while. Some take a couple days, others take a couple weeks.
Weird.

 

[phil]

It is looking more and more like 3.5.2 is the last update for me.

Same. I recently had the dealer install the 22S41 recall and the 21P22 software calibration. Everything seemed to work great after that. I accepted 3.5.2, and it seemed not to break anything, but I am not willing to accept more updates for now. I expect BlueCruise will disappear when I don't get a map update someday, but I don't really care about BlueCruise. I'd rather wait till the software updates become less accident-prone.

I do kind of wonder whether the dealer was able to do something special that really helped, because PAAK and some other stuff have never worked so well for me before. Maybe it was the software calibration? Regardless, I want to quit while I'm ahead.

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