Frunk stuck - help!

Lynsey

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yeah I wish @Ford Motor Company would respond to my software question. I've spent hours on the phone, got no where, then tried Twitter, they asked for my info and then said they would send a survey. Seriously? Come on Ford.
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Shayne

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Update! After spending hours trying to open/close this stupid frunk today, we finally got it open! One person pulled up really aggressively on the hood, and the other took their finger and messed with the latch mechanism. I think it is very likely that the cable is broken and/or there is an electronic glitch from trying to open it on the app on my phone.

Needless to say, I will probably never attempt to open that dumb frunk again. I am hopeful that the dealership will come up with a solution to fix the problem long-term.
Good to hear.

Thinking the one riffing up on the hood was causing the one that was sliding the latch over more grief than help. But at least you knew when he got it slide over in an abrupt way ;). I need to take a look at it next time in to see how it moves.
 
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2022mache

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Good to hear.

Thinking the one riffing up on the hood was causing the one that was sliding the latch over more grief than help. But at least you knew when he got it slide over in an abrupt way ;). I need to take a look at it next time in to see how it moves.
Well, the issue was that you can't flip the latch mechanism from the front. You have to get to it from the back of the latch. The angle would be near impossible to put some sort of instrument in to unlatch, and to get a hand in you need pretty aggressive upward force on the hood to allow enough space.
 

Shayne

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Well, the issue was that you can't flip the latch mechanism from the front. You have to get to it from the back of the latch. The angle would be near impossible to put some sort of instrument in to unlatch, and to get a hand in you need pretty aggressive upward force on the hood to allow enough space.
Or smaller hands ;). Even with ICE you wish for smaller hands sometimes. A hooked coat hanger?
 


AKgrampy

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If you ever need to jump start (charge) your 12V battery you need to be able to open your frunk so take it in at some point and get it fixed.
 
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2022mache

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If you ever need to jump start (charge) your 12V battery you need to be able to open your frunk so take it in at some point and get it fixed.
Yeah, great point. I do think that the mechanical pull would still work fine now that it is back closed, but I'm not going to try it out. The dealership is working on the issue, so hopefully I can take it back in once they have a plan and available parts.
 

SnBGC

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Thanks. I’m learning all kinds of new stuff tonight.
It doesn't work on all cars though. We have 3 cars in our family and pressing those buttons doesnt do anything on our cars. ???
 

mkhuffman

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They don't answer questions here. They just collect your VIN and dealer info. What happens after that, I have no idea.
For me, the facilitated an appointment with my dealer, and followed up with the dealer (and me) regularly until the issue was resolved. I was pretty impressed, actually.
 

StillWaitingForMachE

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Thanks - have had mine for six months and only opened it once to test it.
I use my frunk every weekend for groceries. And I figure it will be good to put stuff in when it's cold out and you don't want to let all the warm air out opening the back gate.
 

GuliblGuy

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It doesn't work on all cars though. We have 3 cars in our family and pressing those buttons doesnt do anything on our cars. ???
If you have a job 1 car that hasn't been updated then hitting the 7/8 after your door pillar code won't work. You also won't have the button on the screen or avail in the app if I recall correctly.
There are currently 6 ways to open the Frunk (that I'm aware of, and requires software to be up to date):

Hit 7/8 after entering your code in the pillar
Open via app (must have PAAK enabled)
Open via Access area in the menu on screen
Hit emergency release from inside the frunk (just pops open slightly)
Pull lever twice in footwell
Hit frunk open button on Lightning key fob that you had programmed to your Mach E
 

locks66

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So this just happened to me today. Currently have a 30 minute drive with my hood non stop beeping all cause I tried to put my groceries in front.

Did the dealer need to do any other repairs?
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