Front Camera Fault & Pre-Collision Assist Not Available Errors

[Darkblue31]

How would one order that cable to try to fix it?

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[macgyver60]

YES. I won't link all the correlations, but read pages 1 - 30 of this thread ? A great many of the reports seem to start around the time of the BlueCruise OTA push.

My problem began 10/2021. Long before any Blue Cruise update on my car

 

[Gimme_my_MME]

My problem began 10/2021. Long before any Blue Cruise update on my car

In that case yours is more likely to be the coax cable

 

[pr0t0c0l_dr01d]

Ford just applied TSB22-2295 to my car and fixed my front camera which had totally failed. Things are looking good so far.

 

[Marque]

My car has been in twice for this. First time they updated the software and it failed on the way home and totally bricked the next day after fail, recover, fail recover. I timed it and it was exactly 1 min before it would recover like it was a timeout or reboot of a chip. I read someone say it permanently stays off after a certain number of faults. This was my experience. They replaced the video processing board on the next visit and faulted 5 times on the way home, once the next day and never since. Weird but glad it is working.

 

[RedStormREHS]

My car has been in twice for this. First time they updated the software and it failed on the way home and totally bricked the next day after fail, recover, fail recover. I timed it and it was exactly 1 min before it would recover like it was a timeout or reboot of a chip. I read someone say it permanently stays off after a certain number of faults. This was my experience. They replaced the video processing board on the next visit and faulted 5 times on the way home, once the next day and never since. Weird but glad it is working.

I think the system goes through a relearning process. Mine just got worse and eventually went static fault after days of intermittent on/off errors. I think I'm the lucky one with combo of software & hardware issues. I must say that my dealer and Ford Corp. are simply NOT giving up on my Mach E or this problem. There's too much at stake. They will get this right... it's a matter of trial and error. I've had a decent experience so far with my dealer and Ford Motor's CS rep. Disappointing it's taking soooo long...

 

[WHO]

Mine is faulting in the same manner. Thank you Tug for finding all of this. Months with this malfunction and weeks in shop.

Now not only did the windshield/roof recall lead to replacing $2000 in trim pieces due to tech mishandling, but it likely caused this issue and the loss of use of a brand new car for months.

Just lightly tap on the front of the headliner with the car on and ready and see if the fault occurs. The arrow is about where mine had a problem. The cable is wrapped in harness with other wires and then glued to the headliner.

 

[Marque]

I think the system goes through a relearning process. Mine just got worse and eventually went static fault after days of intermittent on/off errors. I think I'm the lucky one with combo of software & hardware issues. I must say that my dealer and Ford Corp. are simply NOT giving up on my Mach E or this problem. There's too much at stake. They will get this right... it's a matter of trial and error. I've had a decent experience so far with my dealer and Ford Motor's CS rep. Disappointing it's taking soooo long...

Mine faulted again today.

 

[RedStormREHS]

Mine faulted again today.

@Marque Open up a BEV customer care case by calling Ford. They will assign a manager for you and he/she will assist with the next dealer attempt to fix this complex problem. Trust me, it will get resolved shortly... They will make things work. Yours could be both software and hardware problems... Ugggg, welcome to the club! Faith... Ford will get it. They better!

 

[TheSteelRider]

Just got back home from picking the car back up. It's very late in the evening, so I didn't have a chance to detour to a BC-enabled highway. I have a short day-trip coming up soon where I should be able to exercise BC so I'll keep this thread up to date if it seems solved or it comes back. For those following along, here is the invoice. Note the programming issues mentioned by other folks and some reset issues.

Here are relevant snippets of the invoice. Note this time, this dealer did reference and go through TSB 22-2295. They replaced the IPMA, then had some programming issues to overcome with the new module (I believe that's been reported elsewhere in the forum as well), and finally re-aligned the camera.

Well, as of last week, the occasional faults are now once again permanent. I have a third service visit scheduled for right after Thanksgiving.

 

[Bongjovi]

ford is buying back my 2021 Mach e with 26,000 miles for 56k partly because of this issue

ford does not have a permanent fix for the issue nor do they seem invested to actually figuring out a solution.

I’d recommend pursuing lemon law resolutions for anyone still messing around with this

 

[mikeinet]

So just posted a trip log... but just went on a 550mi trip.

I didn't have the fault appear once!

Temperatures were 32-55deg.

Bluecruise used for hours.

I'm pretty baffled why it appears to be ok now... I did do a lot of banging around in the "known wire area"... maybe something was snagged? Maybe temperature is having a major impact on the wiring?

Was supposed to bring it back into the dealer next week to continue debugging... but think I need to cancel it for now... they'll just laugh at me anyway

 

[RedStormREHS]

ford is buying back my 2021 Mach e with 26,000 miles for 56k partly because of this issue

ford does not have a permanent fix for the issue nor do they seem invested to actually figuring out a solution.

I’d recommend pursuing lemon law resolutions for anyone still messing around with this

Ford hasn't given up on my GT! I have faith their engineers will get this in check! But, yeah... it's been terribly inconvenient to wait for so darn long. Uggggg. Ford has billions of dollars at stake here if this EV fails. It won't. Can Ford improve the whole process? Yes.

 

[rhougey]

Well, I now have a case number with Ford. Their technical team has been in contact with my service advisor, and they claim these guys are a step up from the engineers that were helping earlier. I have a new appointment for visit number two. There's one new issue that has cropped up after they worked on it: now the alarm randomly is going off stating a door has been opened. It's never happened before, but now it's happened twice in the six days I've had the car back.

Update on my car. I just got a call from my Service Advisor, and they will be ready for me to pick up the car tomorrow and drive it for a while after the second visit. The first visit was seven weeks total, and included 2-3 unrelated concerns. This visit has been 5 weeks now, and still included some unrelated issues. So far, they have replaced the IPMA and front camera as well as other parts for the other unrelated concerns. They have ordered the front camera harness, but it is backordered, so they will install it when it arrives. They've also ordered new rear door modules for the phantom alarm issue that cropped up after the first seven week visit. Until then, we will drive it through the Thanksgiving holidays while trying to coax it into faulting. At almost 32K miles, I definitely want this resolved before 36K. At this point, If I have any worries that it is not fully resolved, I think I will push for an extended warranty rather than pursuing a buyback.
FMC, through my BEV contact, has been good about reimbursing us for gas used in our other car while we have been without the Mach-E. The total gas bill is around $2000 now.

 

[Mach-Lee]

Update on my car. I just got a call from my Service Advisor, and they will be ready for me to pick up the car tomorrow and drive it for a while after the second visit. The first visit was seven weeks total, and included 2-3 unrelated concerns. This visit has been 5 weeks now, and still included some unrelated issues. So far, they have replaced the IPMA and front camera as well as other parts for the other unrelated concerns. They have ordered the front camera harness, but it is backordered, so they will install it when it arrives. They've also ordered new rear door modules for the phantom alarm issue that cropped up after the first seven week visit. Until then, we will drive it through the Thanksgiving holidays while trying to coax it into faulting. At almost 32K miles, I definitely want this resolved before 36K. At this point, If I have any worries that it is not fully resolved, I think I will push for an extended warranty rather than pursuing a buyback.
FMC, through my BEV contact, has been good about reimbursing us for gas used in our other car while we have been without the Mach-E. The total gas bill is around $2000 now.

Door modules triggering alarms is likely software, ask you dealer to run the door module updates and see if that fixes it. I don't think the modules need to be replaced.

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