kennethjk
Well-Known Member
- First Name
- Ken
- Joined
- Sep 3, 2021
- Threads
- 30
- Messages
- 3,331
- Reaction score
- 2,124
- Location
- NY
- Vehicles
- MME Prem. EB 4WD, X3, IX50
- Occupation
- Retired
I am the last person on this forum to defend Ford (especially because I believe they decided to sell this car probably knowing they had some sort of issue) but they do have customer service agents who have helped or tried to help in some circumstances. I have experienced that when my car had to go into a dealer 1k miles from home on 2 separate problems.Remember, Ford has no customers who are consumers. You cannot purchase a Ford from Ford.
Ford has no interest in Ford owners. This is why there is no customer service at Ford - evidenced by this forum alone, if nowhere else!
The same is true for the political NHTSA (GM's decades long pick-up exploding/fireball gas. tanks are a good example).
This is a good and often helpful forum. But it is no panacea or is it invincible. In this day and age, an expensive product with as many flaws as the MME would motivate someone else to start a similar forum.
Imagine an SVS or an SSN appearing on your screen w/o any previous knowledge.
$2B+/year in advertising spending is a lot of power.
Yes, of course Ford is unequivocally wrong. And Ford's actions, or lack of the same, is unconscionable. No excuses are valid. If Ford stood alone here, it would be notable on a grander scale. That does not make it right. However, that being said, most other manufacturers correct their mistakes willingly when exposed.
We all had our various reasons for purchasing our MMEs. We are pretty much stuck with them and Ford knows it.
"Sell it" is at its best very bad advice. Legally you would have to sell it "as is" and of course that is a red flag. If you chose to sell it w/o disclosing the known HVBJB defect (or any other hidden defect), the buyer is entitled to financial compensation for repair costs from the seller.
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