This interview with Farley literally answers every software gremlin post on this site

[Jimrpa]

I think you know, Jim, that I have said over and over, even in this thread, that I just want Ford to do better. I want everyone who owns an MME to have a better experience than when they purchased it. Ford has the ability to improve these vehicles. How long have you been waiting for frunk opening? It's just wrong that they continue to delay these things.

I love everyone else opinion. I replied to Logal saying "interesting take". I just see Farley's words in that interview differently. Unfortunately, those who oppose my way of thinking result to personal attacks. I have a feeling, and hopefully I'm wrong, that his words are going to be expanded into "this is why we can't release feature x/y/z". Who knows, either of us could be correct but I'm definitely rooting for MME owners to get what they paid for and what Ford has promised.

Absolutely! You’ve been repeatedly emphatic about your efforts! It sort of saddens me that you’re throwing in the towel. I totally understand why!
I tend to ignore all of the personal attacks that go on around here (but after many years of the Delta and Marriott forums on FlyerTalk, I’m somewhat inured to them and able to focus on valuable content. This place is a kids playground compared to the arrogance and pompous morons over there ?)
Anyway, my gameplan is to reassess when V2 comes out. The BMW i4 was pretty compelling, but the AWD price point is … painful. If Hyundai/Kia had better ADAS, I might consider them (but come on - no frunk?! ?)

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[Jimrpa]

"Every single time they push an update they create a new bug. It’s almost comical."

Fifty years ago I heard that every time they corrected a bug on the IBM360 they assumed that they had created a new one.

You do realize that almost all commercial software launches with known bugs, right?

 

[SWO]

Trust Porsche? Dieselgate...

Volkswagen Group...

Yep. VW group released the ID4 with half baked software. No experience but I've heard the Taycan's software is buggy too.

 

[Calgary MACH E]

I'm not sympathetic. We are past the point where this is failure of management. The issues are many, too old and too obnoxious. And the recent update notes are absolutely tone deaf considering.

They put a camera button where it goes.... but guess what? It's the worst of it's kind in any car. I've never seen one where if you press it while you're still slightly too fast.. it just waits until you're the right speed to turn on. This is the kind of thing where I have to wonder who the hell is even testing this stuff. It's like aliens who have never used a car are designing the UI.

I'm blown away simply by the unresponsiveness of the thing. And it just falls out of drive mode now....

The software is unimpressive at best. And it's a shame because it ruins a good car underneath.

 

[1969Mach1Mike]

My hatch opens on its own as it does for many other owners. I don't think those retirees want their walkers and oxygen tanks to get stolen.



Is that why Rivian sold more R1T trucks in 2023 over MachE's at double the cost? I think we have different opinions here. I don't think it's tech as a whole, but rather all the negative press on the MME.

Rivian sold more becuase people wanted a truck.

 

[DevSecOps]

Rivian sold more becuase people wanted a truck.

If that's the case then why did Rivian sell 3x the amount as the Lightning? The point I was trying to make is that I don't think that EVs, the MME, or any of them aren't selling because of price, as the previous person was eluding to. I think that if a company makes a compelling vehicle there will be a market for it. Especially since statistically EV owners are middle-upper class folk that can afford most of the vehicles on the market today. They choose to pick other vehicles over the MME for various reasons, but I am doubtful it's due to price.

 

[thekat03]

A serious question for those who own other EVs or participate on non-Ford forums:

How are other legacy OEMs dealing with SW updates / improvements?

I’m specifically interested in Kia / Hyundai and VW cause they have sold similar EVs and have similar supply chains.

Toyota doesn't say what updates have been applied or are available. The listing in the car that theoretically might give that information is gibberish. I know the bZ4X in the US has gotten 3 OTA updates, not because of Toyota, but because of forums like this one. I also know they have not released the fabled May update that fixes some of the charging "quirks" that made them look bad especially in European markets. That update was dealer installed in Europe, and I think in Asia as well, but nothing for North America. Toyota, at least in my region, insists there is nothing wrong with the design choices that affect the bZ4X's charging, and even at 13 kW on a DC fast charger, that is "fast." Of course they also think that my bZ4X can't be a lemon because it's just like all the other AWD bZ4X's in North America. I am currently waiting to see if the arbiter agrees.

So maybe it's because of where I am coming from, but Ford, for all its flaws, is still đoing miles better than Toyota.

 

[1969Mach1Mike]

If that's the case then why did Rivian sell 3x the amount as the Lightning? The point I was trying to make is that I don't think that EVs, the MME, or any of them aren't selling because of price, as the previous person was eluding to. I think that if a company makes a compelling vehicle there will be a market for it. Especially since statistically EV owners are middle-upper class folk that can afford most of the vehicles on the market today. They choose to pick other vehicles over the MME for various reasons, but I am doubtful it's due to price.

I get your point, using Rivian is a bad example. The Rivian is a better optioned, much nicer IMO and cheaper truck than the lightning is. Overall a significant better value at its OG price. I'ts also not just a F150 with a battery from a 'looks' standpoint and has some very cool features.

 

[OnceYouGo]

If that's the case then why did Rivian sell 3x the amount as the Lightning? The point I was trying to make is that I don't think that EVs, the MME, or any of them aren't selling because of price, as the previous person was eluding to. I think that if a company makes a compelling vehicle there will be a market for it. Especially since statistically EV owners are middle-upper class folk that can afford most of the vehicles on the market today. They choose to pick other vehicles over the MME for various reasons, but I am doubtful it's due to price.

You are crushing it in every reply! Go go go.

I also have owned the R1T, Polestar 2, Model 3, and MME. Not one of them is perfect but the R1T is as close as it comes. The tech execution and package of Rivian highlights all that is weak on the MME. I'd have sold the MME but didn't want to take a loss. As a tech and car lover I had hopes you'd get Tesla level tech with sweet styling. That didn't happen and won't happen. It's a very nice second car.

 

[Peugfan]

Just want to balance the perspective here. I have a Jan 2021 production date Premium 4-EX. My only problem with PAAK was solved by replacing 6 yr old i-Phone. 25 OTA updates and no trips to dealer to fix anything. Looks like my first issue is after 4.2.6 update causing a sawtooth L2 charge pattern bouncing between 30 amps and 40 amps on a 15 minute cycle. NO other issues ever. Fingers crossed I never encounter the problems reported on this forum.

 

[Mirak]

Some good discussion here. From my perspective, I expect all cars to have issues. And mechanically, my MME has only had three issues, which were all promptly addressed under warranty.

The half-shafts had to be replaced (a common defect). The front camera wiring had to be replaced (another common defect). And Ford replaced my buzzy IPC for a less-buzzy unit.

So, on the one hand, I should be grateful that my car has been relatively issue-free, and the issues that remain are mostly relatively small software frustrations.

But on the other hand, and this is where I get so frustrated, it should be so EASY to fix some of these issues. I’ll grant that PAAK is a bit of a riddle, but it should not be hard to update the software so that I can turn off my motion sensors, or so the car doesn’t always remote start to guest, or that I still can’t use FordPass to open my frunk, or that I have to tap into Settings to open my trunk from the inside, or that I have to tap a clip art house icon to pull up the app tray.

This is stupid stuff. And it should be easy stuff to fix. Can you understand why that would be frustrating, even if relatively minor?

 

[kennethjk]

If that's the case then why did Rivian sell 3x the amount as the Lightning? The point I was trying to make is that I don't think that EVs, the MME, or any of them aren't selling because of price, as the previous person was eluding to. I think that if a company makes a compelling vehicle there will be a market for it. Especially since statistically EV owners are middle-upper class folk that can afford most of the vehicles on the market today. They choose to pick other vehicles over the MME for various reasons, but I am doubtful it's due to price.

I probably would get a Rivian in a heartbeat if the smaller SUV was available and the Macan continues to be delayed, the current Rivian SUV is just too big for me.

spoke to a couple of people who love it The Rivian. I also have read some paint issues on their Forum, no car is perfect but I do like it

 

[SWO]

If that's the case then why did Rivian sell 3x the amount as the Lightning? The point I was trying to make is that I don't think that EVs, the MME, or any of them aren't selling because of price, as the previous person was eluding to. I think that if a company makes a compelling vehicle there will be a market for it. Especially since statistically EV owners are middle-upper class folk that can afford most of the vehicles on the market today. They choose to pick other vehicles over the MME for various reasons, but I am doubtful it's due to price.

1. Nobody cross-shopped an R1T vs. a Mach-E. Anecdotally, there's a ton of people who cross-shopped the Mach-E and the Model Y, and the federal tax incentive flip / Tesla price cuts get mentioned every time.

2. The lightning is a better comparison, but your Rivian "3x" figure includes the R1T Truck, R1S SUV, and Amazon delivery vehicle (https://insideevs.com/news/674941/rivian-ev-production-deliveries-2023q2/). A lot of those R1T and R1S sales were probably reservations locked in at the pre-IPO teaser price - if you order an R1T today you can get it in 2 weeks. You'll also recall that Rivian tried to hike their prices and then reneged after a massive number of folks complained / cancelled their reservations - so Rivian knows all too well that price matters also. Personally, I like the R1T but I'm not sure there will be a company around in 5 years to send an OTA.

 

[RickMachE]

Anyone who says price does impact purchasing decisions has no idea how humans behave. When the Mach-E lost 1/2 the tax credit, that, along with price, impacted sales. Then comes greedy dealers with markup.

I guarantee you that the lower priced EV manufacturers know exactly what motivates buyers, including "free charging". Free is simply put the most powerful term in marketing, bar none.

 

[Mirak]

I guarantee you that the lower priced EV manufacturers know exactly what motivates buyers, including "free charging". Free is simply put the most powerful term in marketing, bar none.

https://www.neurosciencemarketing.c...nteresting example of,in sales from the offer.

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