Please Help! Brand new Mach E California 1

[kgs999]

We purchased this car on Friday night. Drove home from dealer San Leandro Ford aprox 35 miles away. Drove it Sat. night and got a warning light for Blind spot mirror disabled. Turned car off and then on and it went away. Started car Sunday and got Electrical system drain Service required. Texted sales person and he said no problem, take it to local Ford Dealer in Marin on Monday. WTF. Called local dealer and they didn't have any loaners and to go to Enterprise. Enterprise was $80 a day and ford would only reimburse up to $40 a day.... once again...wtf on a brand new car. I come to find out that the car had 3 faults already by Monday morning.... The first one was at 29 miles...5 miles after leaving dealership. San Leandro Ford offered me a loaner at this point and picked up my car Monday afternoon. Within 5 minutes of the driver taking my car, my Ford App blows up with Pre-collision Assist not available on my car while the driver was driving the car back to the dealer. On Tuesday, Service manager calls and says everything is fine and just a "software update" is needed. He calls Wednesday and say everything looks good, but wants my permission to drive it around 100 miles. More miles than I have put on the car! I reluctantly agree. Talked to Service manager today - Thursday and he said ride was fine, but after charging the car, they got a new fault! He will get back to me. At this point, Ford has had my car longer than I have owned it and has also put more miles on the car than me!!!!! I want them to take the car back. I didn't buy this car to have problems. This car was broken leaving the lot. I am so frustrated and angry and I don't know what to do and what recourse I have. I have read the Lemon Law for California.... 4 x to repair or 30 days in shop. I really dont want to wait that long on a 60K car that has problems from day 1! Someone please help!

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[kgs999]

pictures of warnings!

 

[tbrumleve]

You can contact Ford Corporate and see if they’ll do a corporate buy back. Other than the lemon laws, that’s your recourse.

 

[ridgebackpilot]

I’d suggest writing a polite, one-page letter to the chairman of Ford Motor Company, explaining your situation and asking for a new vehicle. Let them know you’ve lost confidence in your new car. Send a copy to the dealership.

I’ve had great luck doing that in the past. Ford will make it right for you. After all, it’s a new car and under full warranty. Good luck!

 

[Scooby24]

Going to guess there's an issue with one of the camera's/module. This is a major frustration, sorry you are dealing with this. Good news is this likely isn't something specific to being an EV and is something any tech worth his salt could diagnose and fix with a part replacement.

 

[Mach1E]

Frustrating for sure.

My mechanic friend taught me this years ago-

NEW definition-
Never
Ever
Worked

Basically “new” just means untested. Sucks to have something wrong right away, but that’s why the cars have a warranty. It’s waaaaaaay premature to start talking “lemon law.” Hopefully just an easy fix under warranty and you’re on your way.

 

[tuminatr]

My last MME had the dreaded HVBJB failure ford customer relations told me that same thing "you will be reimbursed 40 bucks a day" but they covered the whole thing.

I would call and open a case ask for the whole rental to be covered.

And if there are any dealers or service manager watching this post seriously it's time to start helping customers by providing something for them to drive when warranty work is being done. This go find a rental we don't have any cars is no longer acceptable

 

[AngryMan]

Remember that there's a dealer survey coming your way at some point . Point this out to the dealer . Their score depends on your happiness and you are not happy.
I don't understand how businesses don't understand the reach of social media and that its in their best interest to have smiling happy customers .

 

[AngryMan]

I bought a Dodge Challenger and the idiot detail kid ran it into a poll when he was pulling it into the detail bay . The dealer kept me there until they closed in hopes that Id be so impatient to leave that Id just jump in the car and drive off without noticing the dent and then it would be my problem not theirs.I bad mouth that dealer to this very day BUT the good news is that I loved that car . Frustration at the purchase/dealer but a love affair with the car up until I traded it on my Mach E .
Take deep breathes and try to stay calm but don't let the dealer off easy because even though he didn't build the car he should stand behind it and try his best to make you happy....which currently you are not .

 

[Silver Pony]

I had the same problem with the pre-collision assist warning. The dealer replaced the camera and module, but the issue came back. He then upgraded the software. Since then it has been good.

Sorry you are having these issues, but once you get the kinks worked out these are really fun cars to drive.

 

[kgs999]

You can contact Ford Corporate and see if they’ll do a corporate buy back. Other than the lemon laws, that’s your recourse.

I have a case number but they aren't calling me back or returning call!

 

[byoungblood]

You can contact Ford Corporate and see if they’ll do a corporate buy back. Other than the lemon laws, that’s your recourse.

For a car straight off the dealer's lot to have so many issues right off the bat, I agree. I wouldn't just "suggest" this to Ford, but demand it. There's always been this strange disconnect when it comes with defective vehicles compared to any other retail good. Most anything else you buy, it breaks out of the box, you take it back and you get another one. With a car, we've gotten pushed into this "your only recourse is to let us fix it, even though we would have never sold it, and maybe even scrapped it (this does happen in assembly, if deemed uneconomical to repair) should it have been caught in the QC process earlier"

Nah, if you haven't even been able to drive the thing 24 hours and the dealer is going to put more miles on it than you, then Ford needs to take it back and then they can do whatever they want to it from there.

For those wanting to trash the dealer, this isn't on the service department in this case.

 

[heisnuts]

I completely understand the frustration and fear, however, if it were me, I would give the dealer a chance to work through the issues at hand and see if there are any further concerns. You might find that the dealer will be able to get things fixed for you and you back on the road with no further problems.

I think that might be a lot less frustrating than going down the road to get the vehicle replaced. While I might be completely wrong in my assessment, I have a feeling the road to getting a replacement vehicle will be very long and frustrating only to end up in a dead end, which will only compound that frustration and negative feelings towards Ford.

 

[icetang]

Hey sorry that you are having this problem. I have a 2 day old Premium that had a fault 3 weeks ago, it's still back at the dealer waiting for a low voltage connector that failed 36 hours into ownership that should be here soon. If they're not helpful at your local dealer, call ford customer support, (you should also be able to get a reimbursement in fordpass points, our guy promised us at least $200 equivalent in credit for future service/accessories.. we may use it to get a roof rack). Also if you complain to the dealer, hopefully they get you into a rental as well.. they have plenty of cars on the lot. The guy or gal you talk to at ford corporate should also be able to assign a COPIS case number to help expedite any parts that are on back order. Once they file the case it should only take a week or so to get the parts. This does sound like a faulty sensor that should be an easy replacement.

I've been perusing the forums and the internet and these kind of problems do come up, but it seems fairly rare and just down to bad luck. Hope it gets resolved for you soon

 

[thekat03]

I completely understand the frustration and fear, however, if it were me, I would give the dealer a chance to work through the issues at hand and see if there are any further concerns. You might find that the dealer will be able to get things fixed for you and you back on the road with no further problems.

I think that might be a lot less frustrating than going down the road to get the vehicle replaced. While I might be completely wrong in my assessment, I have a feeling the road to getting a replacement vehicle will be very long and frustrating only to end up in a dead end, which will only compound that frustration and negative feelings towards Ford.

Depends on how specific the OP is on what would be an acceptable replacement. CR1s seem more rare. Most dealerships have Premiums and GTs on the lot, and not many CR1s. I love my CR1, but if the wait for another is super long, fixing this one may still be fastest, unless a comparable extended range premium is available and acceptable.

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