- Joined
- Oct 8, 2020
- Threads
- 111
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- 3,754
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- Location
- Kansas
- Vehicles
- "Sonic" 2021 MME Grabber Blue First Edition
- Banned
- #91
People "run to [this] forum" because Ford does not currently offer a useful means of discussing problems with Ford. There is an EA email address which, to my knowledge, does not furnish responses. The forum allows users to not only share issues with Ford, but with each other, which allows for more effective diagnosis and troubleshooting. Collaboration also leads to better suggested fixes and enhancements.By reading this board you would think the purpose of EA is to give everyone advance notice of how bad the next update is and make fun of the update notes. I wonder what percentage of people complaining actually gave Ford feedback before running to a message forum?
If Ford were to, just hypothetically, create a forum-type environment for EA members to discuss issues among themselves and with Ford, that would both be helpful to Ford and also help keep things a bit more confidential.
Regardless, sending out a powerup to EA members isn't covered by an NDA, anyway. The EA members are just typically first in line. When Ford offers testing to EA members which is expressly covered by NDA, they've done a good job of abiding by that.
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