Newly Designed FordPass 5.0 App®: What to Know

[Jerrytball]

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[e-pony]

Not a great “update” in my opinion. The previous version was very user friendly and intuitive. When using that version I never once had to stop and think about how to do something. This new version - pretty much a total opposite.
My Target Charge section is completely blank in the new app. As is the Preferred Charge Times section. Yet these are both set and working in the car, and in the previous app version.

It’s a shitty version. Period.

 

[MoonRiver]

Why Ford messed with something that works? But to be fair the location button works, that’s something new.

 

[A2Z]

I've not spent a ton of time with FordPass 5.0, but so far it has been a disappointment and the very opposite of an upgrade.

So far, I've not been able to find the amount of my unused EA credits.

Even though I cannot determine the amount of my EA credits, I turned on "Share Charging Access" to allow those credits to be used by my spouse, which is something we'd done a number of times with the prior version of FordPass. In order to share charging access, you need to manually activate the charger; however, FordPass 5.0 refuses to allow us to turn off Plug & Charge. Specifically when we try to turn it off, the app appears to be processing with the little circular icon spinning, but after it spins for anywhere between 2 - 5 minutes, Plug & Charge remains on. So, we have no idea what our balance is and cannot take advantage of the share charging access option because plug & charge will not turn off to allow a manual start to charging. (Not being able to turn off plug & charge also probably means we cannot take advantage of better EA and Tesla charger rates via memberships.)

Also problematic is Ford's comment about 5.0 as follows: "We are also continuing to improve the in-app experience with this latest version. If you notice a feature you previously used before is no longer there, don’t worry. The feature can still be accessed via your in-vehicle touchscreen."

I have two negative reactions to that. First, for me, using my in-vehicle touchscreen instead of my app would mean leaving my apartment, taking an elevator down a dozen floors, walking into the garage, using the touchscreen and going all the way back up. So, something I could previously have done in 2 or 3 minutes on the app now will take me 20 because I will need to visit my car. Second, I absolutely do not understand how taking features out of the app and requiring you to visit your car is in any way an upgrade. If my bank upgraded my banking app and told me: "Sorry your new banking app no longer allows you to deposit checks remotely, but don't worry, all you need to do is to go to your bank to deposit checks", I would seriously wonder how in the world that qualified as an upgrade rather than a serious step backwards in functionality.

For me FordPass 5.0 has been a significant step backwards in functionality and has cost me significantly more time and effort than what it replaced.

 

[Gungrave223]

Maybe they didn't think it was necessary to show lock/unlock because the car defaults to locked. I've never found my mme unlocked. It always locks itself from walking away or after a time. Is there a way to keep it unlocked?

Wow that's lucky I've found my mme unlocked a lot ... Walk away lock doesn't always work for me.

 

[BreatheEasy]

Go to Service Then Vehicle health

Thanks for the tip! It would make more sense (to me) for the odometer reading to be listed under Vehicle Details rather than Service, FWIW.

 

[locks66]

Hi Mustang Mach-E owners! If you recently updated your FordPass® app, you may have noticed it looks a little different. We are pleased to share that we have rolled out a newly designed app that is easy to use and efficient, to help you better manage your vehicle remotely. Here is what is new:

• Simplified Experience: We have reduced the number of steps it takes to access functions and made it easier to find them. As an EV owner, you can enjoy a simplified slider for target charge. Also, instead of having to press and hold to turn the vehicle ‘on’, it is now a simple tap.
• Apple Watch Integration: If you have an Apple Watch, in addition to lock/unlock and remote start/stop, you will also be able to use the following features from your wrist:
  • View battery level and range
  • View charging status, including: Charging speed, next departure time based on when desired charge is reached, current preferred charging window
  • View vehicle location
  • Activate horn and lights remotely

We are also continuing to improve the in-app experience with this latest version. If you notice a feature you previously used before is no longer there, don’t worry. The feature can still be accessed via your in-vehicle touchscreen.

We love to hear from our owners so let us know what you think and if you have any questions about FordPass!

Please note: FordPass® App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply. 

Where's the wearOS app? It was supposed to be in development now for like two years?

 

[JamesStew71]

Hi Mustang Mach-E owners! If you recently updated your FordPass® app, you may have noticed it looks a little different. We are pleased to share that we have rolled out a newly designed app that is easy to use and efficient, to help you better manage your vehicle remotely. Here is what is new:

• Simplified Experience: We have reduced the number of steps it takes to access functions and made it easier to find them. As an EV owner, you can enjoy a simplified slider for target charge. Also, instead of having to press and hold to turn the vehicle ‘on’, it is now a simple tap.
• Apple Watch Integration: If you have an Apple Watch, in addition to lock/unlock and remote start/stop, you will also be able to use the following features from your wrist:
  • View battery level and range
  • View charging status, including: Charging speed, next departure time based on when desired charge is reached, current preferred charging window
  • View vehicle location
  • Activate horn and lights remotely

We are also continuing to improve the in-app experience with this latest version. If you notice a feature you previously used before is no longer there, don’t worry. The feature can still be accessed via your in-vehicle touchscreen.

We love to hear from our owners so let us know what you think and if you have any questions about FordPass!

Please note: FordPass® App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply. 

how about roll back the hvac update that makes the heater eat battery power like the ex wife eats potato chips!!!!!!!

 

[Mach-Lee]

So for people that are having trouble with the new app, I’d recommend two things:

1. Go drive your car
2. Quit FordPass and reboot your phone

Those should fix most of the initial sync issues people are having. If you have a poor internet connection you may see blank buttons until the status can be downloaded.

 

[Guss-E 2021]

Charge to 100% is on the first screen and is called "START" in the upper right corner. when it's not actively charging but is plugged in you can select "start" and it will start charging.

on the energy screen when your car is plugged in. if you have location based charge limits set, you can use the slider to set any new charge target while it's charging or done charging and plugged in. this sets the location's charge target that you are currently sitting at though. so it's an on the fly adjustment to current setting (I love the way it's designed and how it functions....others may not).

I know where it is. Charge to 100% used to be labeled "Charge to 100%". Changing it to anything else is a step backwards.

 

[jdofter]

It would be nice to have the option to “charge to 100%”

 

[zakth]

The new UI looks nice but why can’t I do something simple like set my climate? Sure, I can turn it on but what’s the point of I cannot set it to cool or warm? Also why can’t I request images from the car like several other manufacturers offer on much cheaper cars?

 

[SRD]

So in the UK we have a cut down version of the app. (as far as I'm aware).
It's glitchy to say the least and I was looking forward to reading good things about this latest version.
Oh dear, sounds like Ford have again fallen short of expectations.

 

[mburtsvt]

I'm getting tech burn out!.

 

[dtbaker61]

Wow that's lucky I've found my mme unlocked a lot ... Walk away lock doesn't always work for me.

I never trust walk-away.... I always lock manually.
I have base trim select, and my mirrors do not fold in when locked, so I cannot rely on visual as I walk away....

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