Post here if you have an active FDRS account and are willing to look up info for others

[Logan Nolag]

I agree. In my store, we check lease returns for open campaigns and do them before they get picked up or sold just to bill hours. It's beyond me why any service department would not maximize profit from every visit on warrantied vehicles.

Btw, I reread my previous post and my apologies it if came off as abrasive. I didn't mean for it to be if it did.

No problem. I did think I was annoying you but I'm glad I didn't. You have been very helpful. Thanks.

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[BPMCH]

Has anyone seen the latest update rolling out that's talked about on FB? Still have not got anything after a month of ownership

 

[kennelh]

Has anyone seen the latest update rolling out that's talked about on FB? Still have not got anything after a month of ownership

What info about the update is given in the FB post?

 

[sparkman2011]

Just had the HVJB recall performed. Could someone lookup my VIN to see if all updates were applied? 3FMTK3R71NMA19584

 

[rugedraw]

Just had the HVJB recall performed. Could someone lookup my VIN to see if all updates were applied? 3FMTK3R71NMA19584

Looks like they did them.

 

[sparkman2011]

Looks like they did them.

Thanks! Are there any additional updates for my vehicle available now, or is it completely up to date?

 

[rugedraw]

Thanks! Are there any additional updates for my vehicle available now, or is it completely up to date?

Not much. Your car is on the latest Sync version and are only showing these. You may also have a pending GWM that does not show here.

 

[Jayally]

Hello,

I have my car sitting at an unfamilier dealership due to being stranded because the car would not charge faster than 11KW while on a 400 mile round trip. I had to drop it off afterhours and find a ride back home. I have FORD Premium protect coverage and they applied a "critical software update" he said fixed the "module that locked up that controls the charging" but did not check anything else based on what he's telling me. I'm told I will have to pay $250 for the update although there is nothing in the EXP fine print that excludes software updates, just software upgrades, ie. upgrading to a new version of sync. I never got an email from them or any other details showing what was done and as of yesterday he has not submitted the diagnostics. Can someone look it up and let me know what they did and if this should be a covered repair? I was at 67 miles of range after charging for hours and still had 125 miles to go. I have someone taking me to the dealer on thursday to pick it up and I want to be prepared to argue this should be a covered repair. Thank you! VIN 3FMTK3R74MMA06116

 

[Wolfy]

Hi i am from Europe (Denmark) and cannot figure out these updates i have a 2023 model and have not had a updat since May i think according to ford i am on sync 4 can someone let me know if i am up to date or not my vin is WF0TK3R74PMA52274
thanks in a

 

[vortex_walker]

Hi, can anyone lookup my car 3FMTK4SE2PMA53888, and let me know if any issue is popping up there?
Thanks in advance

 

[beldar]

You're on Sync 23352 and are only showing these, so not behind at all.

Edit: Answered.

Well, my dealership visit was interesting yesterday. All computer systems were down so they were paper and pencil. They said it was a "nationwide" issue and could be days or weeks before they are back up. Anyway, they said they completed the two campaigns that were outstanding and those also fixed the other outstanding updates.

Would anyone be able to double-check that for 3FMTK4SX3NMA51758 ?

Also, anyway to send a virtual coffee or gift card to those nice folks checking all these? If so, please PM me!

 

[rugedraw]

Well, my dealership visit was interesting yesterday. All computer systems were down so they were paper and pencil. They said it was a "nationwide" issue and could be days or weeks before they are back up. Anyway, they said they completed the two campaigns that were outstanding and those also fixed the other outstanding updates.

Would anyone be able to double-check that for 3FMTK4SX3NMA51758 ?

Also, anyway to send a virtual coffee or gift card to those nice folks checking all these? If so, please PM me!

Yea, CDK being hacked has 15k dealers nationwide at a stand-still including my store. These are the updates they did that do coincide with a campaign.

No need to send me anything. You can donate to St. Jude's or something instead if you like. They need it more than I need beer money.

 

[rugedraw]

Hello,

I have my car sitting at an unfamilier dealership due to being stranded because the car would not charge faster than 11KW while on a 400 mile round trip. I had to drop it off afterhours and find a ride back home. I have FORD Premium protect coverage and they applied a "critical software update" he said fixed the "module that locked up that controls the charging" but did not check anything else based on what he's telling me. I'm told I will have to pay $250 for the update although there is nothing in the EXP fine print that excludes software updates, just software upgrades, ie. upgrading to a new version of sync. I never got an email from them or any other details showing what was done and as of yesterday he has not submitted the diagnostics. Can someone look it up and let me know what they did and if this should be a covered repair? I was at 67 miles of range after charging for hours and still had 125 miles to go. I have someone taking me to the dealer on thursday to pick it up and I want to be prepared to argue this should be a covered repair. Thank you! VIN 3FMTK3R74MMA06116

The updates they did are below. These are the things @Mike G is better at since he is more familiar with these vehicles. Attached is the TSB that I think pertains to your issue. The updates they did don't line up with the TSB exactly. I am confident that there is a TSB out there that would cover this under warranty, but I am not sure which is ESP and what it covers or not. This is a tricky one for me.

Hi i am from Europe (Denmark) and cannot figure out these updates i have a 2023 model and have not had a updat since May i think according to ford i am on sync 4 can someone let me know if i am up to date or not my vin is WF0TK3R74PMA52274
thanks in a

You are on Sync 23291 which is the latest or close to the latest available. Modules with pending updates are below. Your modem is working fine and the car is talking to the cloud fine. You just have to wait for the next batch to be sent to you.

Some of us have been trying to understand these updates for years and still don't, so don't feel bad.

Hi, can anyone lookup my car 3FMTK4SE2PMA53888, and let me know if any issue is popping up there?
Thanks in advance

If you have a specific issue, it helps if you say what it is so we know what to look for. The only thing that pops out to me is a code your car is reporting that refers to a TSB where you may need a CMR update to address a bad OTA that is affecting Bluecruise and driver assist features.

 

[Synkrox]

If someone could check on WF0TR3SU8PMA05700 I'd be grateful.
It's just back from the dealers who have been trying to get updates unstuck. Think gateway module?
It's running a new sync version now but wondering what the status is of all the modules.
Thanks!

 

[jtoast]

I recently bought 3FMTK4SX6PMA57850 which was a dealer demo. Would someone please check and tell me if I'm mostly current? Thank you in advance for any info you can provide.

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