Post here if you have an active FDRS account and are willing to look up info for others

[garyd9]

Related to my HVBJB related issues (https://www.macheforum.com/site/threads/23-job1-service-vehicle-soon.37694/page-2#post-831420) can someone please check PTS/VHA to see if any new 12v related codes have been thrown, and FDRS to see what work, if any, my dealership actually did on my car today?

3FMTK4SE9PMA57193

Thank you

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[rugedraw]

Related to my HVBJB related issues (https://www.macheforum.com/site/threads/23-job1-service-vehicle-soon.37694/page-2#post-831420) can someone please check PTS/VHA to see if any new 12v related codes have been thrown, and FDRS to see what work, if any, my dealership actually did on my car today?

3FMTK4SE9PMA57193

Thank you

They looked at a few TSB's on the 28th and 29th in PTS. Today, they ran a pin-point test and this is the result:

Based on the time stamp, they started the car a while later and same codes are there.

 

[garyd9]

They looked at a few TSB's on the 28th and 29th in PTS. Today, they ran a pin-point test and this is the result:

Based on the time stamp, they started the car a while later and same codes are there.

Thank you. The stuff on the 28th was Mike G looking up the DTC. I'm disappointed that the dealership didn't following the SSM attached to the DTC and attempt the BECM reset procedure.

I'm also really confused why the SA told me they need to "start with the 12v battery."

 

[rugedraw]

Thank you. The stuff on the 28th was Mike G looking up the DTC. I'm disappointed that the dealership didn't following the SSM attached to the DTC and attempt the BECM reset procedure.

I'm also really confused why the SA told me they need to "start with the 12v battery."

I would not pay attention to the SA and what they say.

I agree that the first thing they should have done. I'm also surprised to see the PSCM code is not getting any attention. I would PMI it right away, but whatever. Surprised you didn't try to tackle this yourself, tbh.

 

[garyd9]

I would not pay attention to the SA and what they say.

I agree that the first thing they should have done. I'm also surprised to see the PSCM code is not getting any attention. I would PMI it right away, but whatever. Surprised you didn't try to tackle this yourself, tbh.

I wasn't seeing a PSCM Sunday... I think that's something that just started today. I actually considered doing the BECM reset myself after Mike mentioned it, but decided that if it didn't clear the DTC (and a HVBJB replacement was needed) that it would be better for the dealership to encounter that.

I took a picture of your PTS screen (cropped so only the pinpoint tests are shown - and nothing identifying) and sent it to my SA along with the message of "your tech found nothing wrong with the 12v battery and the pinpoint outcome was the run a BECM reset. What's going on?"

(I almost feel sorry for the guy.)

 

[garyd9]

They looked at a few TSB's on the 28th and 29th in PTS. Today, they ran a pin-point test and this is the result:

Based on the time stamp, they started the car a while later and same codes are there.

Wait, can you confirm that they did or did not run the BECM reset procedure? (I think this would show up in the FDRS history? Not sure...) 3FMTK4SE9PMA57193

 

[rugedraw]

Wait, can you confirm that they did or did not run the BECM reset procedure? (I think this would show up in the FDRS history? Not sure...) 3FMTK4SE9PMA57193

I think it would show up there, too, but it is not there.

 

[garyd9]

I think it would show up there, too, but it is not there.

WTF would my dealer be up to? The DTC has an attached SSM directing them to do a BECM reset. Instead, they do the pinpoint test and that ALSO tells them to do a BECM reset... but they don't?

I think (hope) the PSCM code is transitory. It would probably go away on the next car restart.


Edit: I called the service department to directly confront the SA instead of playing the messaging game. He claims that he "just" talked to the tech and the tech says that he tested the battery and it failed the test, but he clicked the button saying it passed because he wanted to see what the next steps would be.

I don't know enough about 12v batteries to know if a battery that seems to be fine could fail whatever test Ford runs. I know I've never seen the battery below 84% (and that was after abusing the car with accessory on, "engine" off for about an hour.)

 

[Mike G]

Wait, can you confirm that they did or did not run the BECM reset procedure? (I think this would show up in the FDRS history? Not sure...) 3FMTK4SE9PMA57193

Do they still have the car?
Here's what the pinpoint test said to do:

 

[garyd9]

Do they still have the car?
Here's what the pinpoint test said to do:

They do still have it. When I confronted the SA, he told me that he talked to the tech and the tech said that it failed a battery test (P1 of the pinpoint test), but he clicked that it passed just so he'd see what the next instruction was.

Like I posted previously, I'm not sure that my 12v was bad. I mean that in the sense of I simply don't know. It didn't show any symptoms of being bad, but the only symptom I know of is "it doesn't hold a charge." (My battery was holding a charge just fine.)

 

[bloodstar57]

I ask because I checked the codes your car is reporting and saw this. Attached is the TSB it references. You do have a lot of pending updates including one for the CMR.

I don't have a good explanation for you as to why you can't see the connectivity icons. Your modem appears to be working fine, but it does seem like it has been a while since your car synced itself with the server. I think your car would benefit from a network scan with FDRS and a GWM update. If you decide to take your car to the dealer for this, I would mention the intermittent BC issue. If they can do the GWM you show pending, that would be great. Your car is on Sync 23031 which is one and a half years old at this point. It is possible that just getting the holy trinity of modules (APIM, GWM & TCU) up to date addresses this issue. Everything runs through the GWM and your car is on a pretty old version of it.

The icon came back. Very interesting. I will be taking the car for service soon.

 

[Hazmat91180]

Would you mind doing a recheck for me? Dealer said they got the all.
3FMTK4SX7PMA25327

 

[Mike G]

Would you mind doing a recheck for me? Dealer said they got the all.
3FMTK4SX7PMA25327

Well after several tries at updating the CMR the tech finally did a PMI to get the job done.

Here's the list of everything else that's available:

Your car's TCU modem is reported as "Not Authorized", which means the Vehicle Health reports are not available, and it's likely your FordPass is not accurate or working properly as well. I recommend going into Sync and scrolling all the way to the bottom of the menu and doing a Master Reset and then setting up FordPass again.

 

[jonhoare]

Hi there, I'm a new user and owner. I have had a brand new 23 Mustang since April 2024 and I've just had some issues with 12V draining warnings and my car has just come back from the dealer today, and been told it needed updating. I was under the impression they were all OTA, so I am unsure why they hadn't happened themselves, and why nothing came up when I checked FordPass or my Ford Account?

Nonetheless, the dealership have told me it is now all updated, but I feel it would be a good idea if someone could at least double check that for me please.

VIN: WF0TR3R70PMA32759

 

[zooka]

@Mike G @rugedraw , Thank you two for your help. I did get appt set for Aug 8th for bluecruise issue, which I dont feel to confident about. Also got a follow up since I tried to escalate my case with Ford OTA support. Was told that my vehicle is update according to there system. I then proceeded to ask the why the last update didn't install they said because a precondition wasn't met. But couldn't tell me what. I then asked how could it be up to date if this update didn't install...got crickets after that. I like the vehicle but the process these OTA updates and lack of knowledge from Ford on this things is ridiculous. @Ford Motor Company (if you are listening) it should be a requirement for the dealers to update the cars before handing them over to a customer at the time of purchase especially for ones that sit for months on end.

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