Post here if you have an active FDRS account and are willing to look up info for others

[Snakebitten]

Welcome.....so this is first for you, and a first for me in another way. This is the first time I've seen Ford post a note about software dependencies coming into play. That note below about updating the gateway module so that the APIM (Sync) and TCU updates will then show up is a totally new thing. They are now telling us what most of us have known for a long time, that gateway updates often lead to other updates becoming available. Interesting new development...and not unwelcome at all.

It's true that there's a collective of forum members, across multiple forums for current Ford models, who have created an impressive knowledge base of using FDRS for self-service. And understanding the priority of a GWM update has been well established amongst that collective, as noted.

But I have to grin when I consider that Ford doesn't develop the FDRS user interface and workflow for us. I'm pretty sure that 99.9% of the FDRS software development is targeted at the Dealership Service Department staff. So it's interesting that Ford suddenly decided to inform the technician the significance and priority of any GWM update.

I mean, I'd love to be a fly on the wall in the meeting(s) where that GWM note was discussed. And why now? Afterall, Ford and the dealerships have made it very well known that FDRS is NOT intended for dealerships to install software updates except for addressing CSP/TSB/Warranty.......

That GWM knowledge note fits a very different mission/strategy. That's valuable information for the purpose of bringing a vehicle up to date!

Is this an early sign of Ford preparing for at least SOME expansion of the allowed FDRS protocols at the dealership level?

I admit to potentially over-reading between the lines. ??

Sponsored

 

[kennelh]

It's true that there's a collective of forum members, across multiple forums for current Ford models, who have created an impressive knowledge base of using FDRS for self-service. And understanding the priority of a GWM update has been well established amongst that collective, as noted.

But I have to grin when I consider that Ford doesn't develop the FDRS user interface and workflow for us. I'm pretty sure that 99.9% of the FDRS software development is targeted at the Dealership Service Department staff. So it's interesting that Ford suddenly decided to inform the technician the significance and priority of any GWM update.

I mean, I'd love to be a fly on the wall in the meeting(s) where that GWM note was discussed. And why now? Afterall, Ford and the dealerships have made it very well known that FDRS is NOT intended for dealerships to install software updates except for addressing CSP/TSB/Warranty.......

That GWM knowledge note fits a very different mission/strategy. That's valuable information for the purpose of bringing a vehicle up to date!

Is this an early sign of Ford preparing for at least SOME expansion of the allowed FDRS protocols at the dealership level?

I admit to potentially over-reading between the lines. ??

One guess would be customers complaining for not getting OTA updates, Ford recommending the TCU update be applied, service tech not seeing any TCU update available, and so telling the customer everything is up to date.

 

[todkapuz]

3FMTK3R75PMA54583
Saw from a reddit maybe post in here to see if there any visible issues.
I've used remote start... A LOT.... the last several months.... once in the morning, once in the afternoon/evening headed home. Last weekend, finally got around to updating my phone app (had like 30 updates, pretty sure it was among them)... and then... I Can't remember if monday morning it didn't start or not... I've had it happen VERY rarely... and morning I am half asleep... but distinctly monday afternoon, it would not remote climate start... multiple attempts... drove home fine nothing obvious. Got home, charged as normal. Woke up, car would not remote start. Drove into work fine. Would not remote start leaving work. Got home. Pulled fuses for 11-12, and 18-19 for 20 minutes.... put them back... remote start worked fine... let it time out its 15 minutes and did not drive it. Next morning, remote start worked fine, drove to work. That day I had reason to make 2 short trips in the car before driving home... and the first of those, tired multiple times to get it to remote start, to no luck. Tried once each of the other short trip, and the drive home and no luck. I have NOT pulled the fuse this time. I can lock the car most of the time remotely via app, but can not unlock or remote start. Tried off and on since getting home for the holiday wednesday evening. It just really sucks when its 5F outside and I can't warm up the car. (Well okay car is in garage its 20-30 and so far its only been started outside in 20s). I assume its App related somehow and not car, but why would pulling the fuse give me 2 starts (presumably of the same start session). And yes, I've tried the restart-dash thing.. and look at bezel diagnostics and dont see anything that stands out to me.

 

[DangitJake]

3FMTK3R79MMA08301

Picking up used from the dealership early next week! If anyone could run this to see if it needs anything before we drive it home that would be awesome. This community is great!

 

[Snakebitten]

One guess would be customers complaining for not getting OTA updates, Ford recommending the TCU update be applied, service tech not seeing any TCU update available, and so telling the customer everything is up to date.

I would have no problem agreeing at all except Ford doesn't support dealerships installing the TCU update, even if it IS available, just because a customer complains about not receiving OTA updates.

Concern for not getting OTA updates seems to be commonplace. Dealerships being charged with addressing the complaint is almost unheard of.

 

[TheSeg]

A general request: If and when we're seeing new software available on 2021MY, can someone bold a statement saying so?

I've updated my car Nov 2 and haven't seen any further updates on 21MY so far in this thread. If/when there's generally something new on 21MY, it would be helpful to know. Especially as I expect this to happen months from now. Thanks in advance!

They are now telling us what most of us have known for a long time, that gateway updates often lead to other updates becoming available. Interesting new development...and not unwelcome at all.

I still wish to download all of this to a USB stick, plug into a Level 2, and have it user serviceable. Which dealerships can also use and still charge customers service fees, but an automatic way insures it's done right the firs time. Just like updating a PlayStation 5 or a computer. That way there's no mistakes and no need to babysit the car.

But this is a positive start! Some day I need to write up that USB install proposal…

Is this an early sign of Ford preparing for at least SOME expansion of the allowed FDRS protocols at the dealership level?

You can't make large number of sales on software subscriptions (BlueCruise, etc) when you can't update the cars. Nor can OTAs continue if a car's component software versions don't line up. Or dealers that attempt software based NTSB recall work, mark it complete, but it's 100% not.

I do hope Ford is actually taking software servicing seriously and make the process more foolproof. This thread alone as highlighted a number of fools at certain (but not all!) service centers. If anyone at Ford wants to listen to another Seggerson on how to make processes cheaper and reduce warrantee costs, they know how to reach me.

 

[Mike G]

3FMTK3R79MMA08301

Picking up used from the dealership early next week! If anyone could run this to see if it needs anything before we drive it home that would be awesome. This community is great!

Here's the list of available software in FDRS:

Before you leave the dealership go into Sync, find and perform a "Master Reset" to erase the previous owner's settings so you'll be able to setup FordPass. Cause right now that car is reporting that the onboard modem is 'Not Authorized' and as a result the car is not reporting it's health status to the cloud and you will definitely have issues setting up FP until the reset is done.

Gotta be honest. If I was buying a '21 model I'd tell my salesman that I wanted every bit of this list updated as part of the sale because I know that Ford is not pushing out the updates to these older cars. And I'd want proof that the list had been worked off before taking possession. "But hey if they want to make a sale....then that's the deal". But that's just me.

 

[Mike G]

3FMTK3R75PMA54583
Saw from a reddit maybe post in here to see if there any visible issues.
I've used remote start... A LOT.... the last several months.... once in the morning, once in the afternoon/evening headed home. Last weekend, finally got around to updating my phone app (had like 30 updates, pretty sure it was among them)... and then... I Can't remember if monday morning it didn't start or not... I've had it happen VERY rarely... and morning I am half asleep... but distinctly monday afternoon, it would not remote climate start... multiple attempts... drove home fine nothing obvious. Got home, charged as normal. Woke up, car would not remote start. Drove into work fine. Would not remote start leaving work. Got home. Pulled fuses for 11-12, and 18-19 for 20 minutes.... put them back... remote start worked fine... let it time out its 15 minutes and did not drive it. Next morning, remote start worked fine, drove to work. That day I had reason to make 2 short trips in the car before driving home... and the first of those, tired multiple times to get it to remote start, to no luck. Tried once each of the other short trip, and the drive home and no luck. I have NOT pulled the fuse this time. I can lock the car most of the time remotely via app, but can not unlock or remote start. Tried off and on since getting home for the holiday wednesday evening. It just really sucks when its 5F outside and I can't warm up the car. (Well okay car is in garage its 20-30 and so far its only been started outside in 20s). I assume its App related somehow and not car, but why would pulling the fuse give me 2 starts (presumably of the same start session). And yes, I've tried the restart-dash thing.. and look at bezel diagnostics and dont see anything that stands out to me.

You got a TCU OTA on the 8th of Nov.

That was the last OTA traffic. You do have an RFA (Bluetooth) update available, but I don't know if that's pertinent to this situation (depending on how far away from your phone the car is when you're trying to get climate to start up).

Here's the list of available software updates in FDRS:

I am seeing a couple of 12V battery low voltage warnings for the rear liftgate (for some reason), and the current SOC is at 62%, so that might be a factor. When the 12V battery gets a bit low the electrical system starts 'shedding' loads to keep from going completely dead. So you may have something that's causing a drain, or your 12V battery is starting to go out.

 

[jmgreen]

Hi @Mike G,

may I kindly ask you check my VIN again: WF0TK1E78NMA09192

I think around three weeks ago I got the first OTA update attempt since half a year.
Unfortunately, it was not successful. And to my surprise, they tried to apply 24-PU0121-FTDI-FX what was precisely the one I had received (as last one) mid of April already.

Can you see any re-attempts to finalize the unfinished update?
And what modules with possible updates do you see available for me?

I read in this group (also right above) that many DTCs could indicate a problem with the LV battery. Can you find many unusual DTCs?
Indeed, I suspect that the battery may be going low. Therefore, last weekend before a 500km ride, I applied the BMS reset, and observed that during the ride the battery was charged back up to ~92%. So it seems that it’s still capable.

Many thanks in advance for your precious help.

 

[DangitJake]

Here's the list of available software in FDRS:

Before you leave the dealership go into Sync, find and perform a "Master Reset" to erase the previous owner's settings so you'll be able to setup FordPass. Cause right now that car is reporting that the onboard modem is 'Not Authorized' and as a result the car is not reporting it's health status to the cloud and you will definitely have issues setting up FP until the reset is done.

Gotta be honest. If I was buying a '21 model I'd tell my salesman that I wanted every bit of this list updated as part of the sale because I know that Ford is not pushing out the updates to these older cars. And I'd want proof that the list had been worked off before taking possession. "But hey if they want to make a sale....then that's the deal". But that's just me.

Dang it, I'll call the service department and see what can be done. We already purchased the vehicle, but couldn't drive off the lot with it just yet because it was a recent trade-in. Thanks for the info my guy!

 

[nick0777]

Hello,

I have a ‘22 Mach-E GTPE and haven’t gotten an update in over 8 months since the last time I took the vehicle in for the same issue of not receiving updates… hoping for someone to run my VIN… thank you…

3FMTK4SX3NMA16380

 

[Mike G]

Hello,

I have a ‘22 Mach-E GTPE and haven’t gotten an update in over 8 months since the last time I took the vehicle in for the same issue of not receiving updates… hoping for someone to run my VIN… thank you…

3FMTK4SX3NMA16380

You have an outstanding FSA for "Charge Cord Stuck" (23B50) that will get your powertrain modules updated for free. So in this list below that would be the PCM and ABS. Those are the only two that are "powertrain" in this list.

I suspect that the CMR update in your list is holding back other updates from showing up. I know the CMR has to be done before the IPMA and PSCM can be done. You might ask them to do the CMR and IPMA/PSCM while your car is hooked up since the powertrain list is only two items.

 

[nick0777]

You have an outstanding FSA for "Charge Cord Stuck" (23B50) that will get your powertrain modules updated for free. So in this list below that would be the PCM and ABS. Those are the only two that are "powertrain" in this list.

I suspect that the CMR update in your list is holding back other updates from showing up. I know the CMR has to be done before the IPMA and PSCM can be done. You might ask them to do the CMR and IPMA/PSCM while your car is hooked up since the powertrain list is only two items.

Wow, thanks. Looks like I’ll have to go back to the dealer… the dealer near me is awful at software issues and try to push customers away by saying appointment availability is months away…

 

[Mike G]

Hi @Mike G,

may I kindly ask you check my VIN again: WF0TK1E78NMA09192

I think around three weeks ago I got the first OTA update attempt since half a year.
Unfortunately, it was not successful. And to my surprise, they tried to apply 24-PU0121-FTDI-FX what was precisely the one I had received (as last one) mid of April already.

Can you see any re-attempts to finalize the unfinished update?
And what modules with possible updates do you see available for me?

I read in this group (also right above) that many DTCs could indicate a problem with the LV battery. Can you find many unusual DTCs?
Indeed, I suspect that the battery may be going low. Therefore, last weekend before a 500km ride, I applied the BMS reset, and observed that during the ride the battery was charged back up to ~92%. So it seems that it’s still capable.

Many thanks in advance for your precious help.

The OTA that failed twice was for your IPC. The first time it failed was on the 5th and the second time it failed was the 9th. And both time it says it failed due to "Release Notes Validation Error" of all things. Nothing to do with the state of your car.

I suspect that this OTA was withdrawn. It does not appear in your available software list in FDRS and it's clear that your IPC is still using the 'older' revision according to FDRS.

Here's what the OTA would have revised your IPC to if it had been updated:

FDRS also says you still have the "-LT" revision, but again the newer revision isn't in your list of available software so the IPC has no available update in FDRS anyway.

 

[Byrus]

3FMTK3SU5RMA34854

Thank you!

Sponsored