Post here if you have an active FDRS account and are willing to look up info for others

[danastasia]

Thank you - I’ll book it in to get checked out with the maintenance. I really appreciate your time.

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[ChuckUK]

Well they did a pretty good job....

Only 4 more updates to go until the system thinks you're all caught up.

Once that TCU is updated then the GWM (gateway) will become available, and then after that the next APIM (Sync), etc...you get the idea.

Thank you for running that. It is interesting that they have 4 remaining as they insured me that everything was updated. Is it possible that the remaining 4 wouldn’t show until after a reasonable delay? Also, is there a way to tell if it’s updated enough to receive over the air updates?

 

[Mike G]

Well I did some digging around behind the dash but honestly I didn't go getting my meter on the cables as I didn't actually want to break anything when it's what the warranty is for! (chicken emoji)

Went back into Ford today and yesterday, they did some "software updates" but were as vague as usual. I'm not convinced it'll solve my Gateway/APIM comms fault....

Would one of you folks with the superpowers mind taking a look and seeing what has been done/modules updated over last 48 hours on WF0TR3SU8PMA05700 to satisfy my curiosity?

Many thanks

Emmmm....one APIM (Sync) update on the 8th,....nothing on the 9th (but somebody did look up your VIN, but that's it).

And here's the list as it stands this morning:

 

[Mike G]

Thank you for running that. It is interesting that they have 4 remaining as they insured me that everything was updated. Is it possible that the remaining 4 wouldn’t show until after a reasonable delay? Also, is there a way to tell if it’s updated enough to receive over the air updates?

After performing an update the tech is returned to the list of available software menu to do the next one. It is possible, but not probable, that the TCU was not showing in the menu at the time due to a slow internet connection. We can give them the benefit of the doubt, I suppose. But maybe the tech just got tired.

You should have already been receiving OTAs, if Ford UK were going to send them to you. You can tell them for me the next time you talk to them that I said they are some serious slackers when it comes to getting OTAs out to the customers there. Far worse than here in NA.

 

[CarGuy11]

Mine is going in on Monday for state inspection and asking they apply some TSBs. Can I get a list before then after? Thx! 3FMTK3SU9NMA41574

 

[Mike G]

Mine is going in on Monday for state inspection and asking they apply some TSBs. Can I get a list before then after? Thx! 3FMTK3SU9NMA41574

You have no open campaigns.

Here's the list of available software showing in FDRS:

 

[Synkrox]

Emmmm....one APIM (Sync) update on the 8th,....nothing on the 9th (but somebody did look up your VIN, but that's it).

And here's the list as it stands this morning:

Thanks Mike.

It's infuriating! The car now hasn't checked in and won't update it's location nor remote unlock/climate since yesterday evening (but after the update went on). The dealership doesn't have an EV tech but I was under the impression Ford UK were sending one out. I suspect as the regular mechanics were left with it they just did a basic update then let her roll out the shop.

Back to Ford UK I go....

 

[Mike G]

Thanks Mike.

It's infuriating! The car now hasn't checked in and won't update it's location nor remote unlock/climate since yesterday evening (but after the update went on). The dealership doesn't have an EV tech but I was under the impression Ford UK were sending one out. I suspect as the regular mechanics were left with it they just did a basic update then let her roll out the shop.

Back to Ford UK I go....

Here's what I find interesting...even if a tech isn't going to mechanically repair any components on the cars, (or on the Lightning, for that matter) but just plug the FDRS laptop in and check DTCs and possibly update a few modules...this requires an EV tech certification to do that.

But if a tech gets a petrol Puma in the shop they can connect FDRS up and do diagnostics and update modules, and as far as I'm aware they don't have to be EV certified. It's the same process. They just need to have the FDRS certification(s) as a tech (I've taken the classes). I can understand the need to be EV certified for things like repairing all HV battery related issues, and electric propulsion (front and rear motors and controls), but FDRS diagnostics of the car's networked systems and performing updates for a specific concern about 1-Pedal faults, or Image Processor issues are not unique enough that they warrant the 'special talents and training' of that EV certification. If that were the case, there wouldn't be any DIY'ers out here like me, doing all of our own updates. It's not rocket surgery.

 

[Trekkie101]

Well, there's only ever been two very small updates that ever came across Wi-Fi, and I think they were test updates to see if it was possible.

You'd probably have to rely on getting your dealer tech to do those updates or do them yourself.

Occasionally my car downloads something on WiFi, it’s always around 180mb and never has any perceivable impact.

 

[Mike G]

Occasionally my car downloads something on WiFi, it’s always around 180mb and never has any perceivable impact.

Could be weather, traffic, Alexa, etc. but almost guaranteed not to be an actual OTA.

 

[Mike G]

Here in NA we have the "Public Charging" app that I know must be getting updates as to what chargers are in service etc. I'm sure there are other apps in Sync that also do background updates as well.

 

[Legonegie]

The technician at your shop got too tired.

On the 9th they did the powertrain updates and the IPMA and apparently one APIM update.

But either no new updates showed as available after that....or they decided that was enough for one day. Your current revision of Sync is one that we had over here in the US two years ago. That "-DT" revision is the one where you can use two cell phones at the same time. That was a long time ago for North American owners.

Here's today's list of available updates, and you can see by the note at the bottom (Additional Updates) just how many updates you are behind for Sync. And also, sometimes when APIM (Sync) updates are performed, it unlocks other updates as well.

HI @Mike G,

I think they genuinely didn't know and lack some knowledge on the topic (they mentioned to change the UI in the menu). It's amazing what the value is of collective knowledge of individual forum members here.

Luckily the dealer agreed to do another run of updates (and kudos to them it was under warranty). However, they did mention when picking up the car they updated 'Sync'. I do now have the "new" screen UI, but the revision of APIM is still -DT.

Would you be willing to do another check to see where I'm at? In de end I want to enable BC on this vehicle...

 

[TheSeg]

Occasionally my car downloads something on WiFi, it’s always around 180mb and never has any perceivable impact.

I never understood why people think OTAs are not downloaded over WiFi. I've seen my own network show that the larger ones do download on WiFi. In the first 2 years of my Job 1 car, I would see the big download occur, hopped immediately in my car, and the OTA went to work. Well before the public charging or other apps that would even begin to reach large file sizes.

That said…

I think there's an validation step that only uses the cell network in order to initiate, hence the "doesn't work on WiFi" conclusion. The bulk of the download occurs on best Internet connection available, but initiation of the OTA seems to require with a working cell connection. So even with a great WiFi connection, bad cell reception prevents the start of an OTA.

Do I know 100%? No. But the evidence on my Job 1 car doesn't support the other way around. ??‍

 

[Mike G]

I never understood why people think OTAs are not downloaded over WiFi. I've seen my own network show that the larger ones do download on WiFi. In the first 2 years of my Job 1 car, I would see the big download occur, hopped immediately in my car, and the OTA went to work. Well before the public charging or other apps that would even begin to reach large file sizes.

That said…

I think there's an validation step that only uses the cell network in order to initiate, hence the "doesn't work on WiFi" conclusion. The bulk of the download occurs on best Internet connection available, but initiation of the OTA seems to require with a working cell connection. So even with a great WiFi connection, bad cell reception prevents the start of an OTA.

Do I know 100%? No. But the evidence on my Job 1 car doesn't support the other way around. ??‍

Understood. And you could be right.

 

[Mike G]

HI @Mike G,

I think they genuinely didn't know and lack some knowledge on the topic (they mentioned to change the UI in the menu). It's amazing what the value is of collective knowledge of individual forum members here.

Luckily the dealer agreed to do another run of updates (and kudos to them it was under warranty). However, they did mention when picking up the car they updated 'Sync'. I do now have the "new" screen UI, but the revision of APIM is still -DT.

Would you be willing to do another check to see where I'm at? In de end I want to enable BC on this vehicle...

You're currently running a version of Sync that was released in June of 2023.

Here's the list of available software in FDRS for your car today...and all of it would further update your Sync system and potentially enable some new settings toggles:

And the best news for you and your tech...is these updates are all USB-based and do not require the use of a powersupply to update them because USB-based updates are done with the car fully running, so the 12V battery charge is being maintained by the DCDC converter during the process.

So tech would update TCU, then a new gateway would appear, reformat the USB drive and do that one and then, a new APIM (Sync) update would appear. Reformat the USB drive and do the APIM, and then the last TCU would appear in the list to be done. Reformat the USB drive, do the TCU and it should then be all up to date.

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