Another Failed BlueCruise Activation Thread

[Roxy'sHusband]

Has anyone else had this degree of hassle getting BlueCruise activated on a Job 1 vehicle and, if so, have you been able to solve it? My dealer and Ford.Pass support line have been no help.

On May 4th, my dealer installed the updates to enable BlueCruise, up to version 2.8.3, I think. (I don't have the work order handy so I'm not sure which modules were installed). The label "Lane Keeping with Hands Free", showed up on the in-car Settings panel. However, BC was not enabled. Multiple calls to Ford.Support, resulted in an escalated ticket to the FordPass upper tier troubleshooting team, which came back several days later saying the correct modules were up to date but that my dealer had to perform a "hard reset" to finish the process. I was going to just let OTA finish the job until FordPass support told me about the hard reset, so I decided to take it back to the dealership to do that.

On May 30th Fordpass an in-app message appeared saying BC was active and my subscription started that day, but it was still not enabled.

On June 1st, I took the car back to the dealership, who did a hard reset, but couldn't get BC enabled. They didn't know why and Ford Engineering wasn't helpful, so I lost patience and took the vehicle home anyway. The hard reset wiped all our settings, PaaK, and profiles, so I had re-activate the car, which I did. Even after that, BC still does not work.

More calls to FordPass support gave the same result as before - the problem had to be escalated to FordPass Research Team. I'm waiting to hear back from them, but I'm not expecting they'll actually know the answer, either.

I'm fed up taking the car to the dealer when Ford has provided no tech training, so they don't have enough detailed knowledge of the car to troubleshoot problems and Ford is useless in answering their questions. I know from this forum that many owners have had successful OTA and dealer updates, so I'm really frustrated that this seems to be such an unsolvable problem for my car.

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[AZBill]

Ford released SSM50824 on June 3 to solve this. I have an appointment this week to get it done.

 

[RickMachE]

Yes, many people have had issues. In many cases, it's not due to the dealer, it's due to Ford's servers or process.

Assuming the dealer gave you the new maps, which is 22G01, then it's likely what is referenced above.

 

[Roxy'sHusband]

Yes, many people have had issues. In many cases, it's not due to the dealer, it's due to Ford's servers or process.

Yeah, I wasn't thinking it was the dealer's fault but down to Ford not providing any real training to qualify the techs.

 

[RickMachE]

Yeah, I wasn't thinking it was the dealer's fault but down to Ford not providing any real training to qualify the techs.

No, that's not in either.

 

[Ford Motor Company]

Has anyone else had this degree of hassle getting BlueCruise activated on a Job 1 vehicle and, if so, have you been able to solve it? My dealer and Ford.Pass support line have been no help.

On May 4th, my dealer installed the updates to enable BlueCruise, up to version 2.8.3, I think. (I don't have the work order handy so I'm not sure which modules were installed). The label "Lane Keeping with Hands Free", showed up on the in-car Settings panel. However, BC was not enabled. Multiple calls to Ford.Support, resulted in an escalated ticket to the FordPass upper tier troubleshooting team, which came back several days later saying the correct modules were up to date but that my dealer had to perform a "hard reset" to finish the process. I was going to just let OTA finish the job until FordPass support told me about the hard reset, so I decided to take it back to the dealership to do that.

On May 30th Fordpass an in-app message appeared saying BC was active and my subscription started that day, but it was still not enabled.

On June 1st, I took the car back to the dealership, who did a hard reset, but couldn't get BC enabled. They didn't know why and Ford Engineering wasn't helpful, so I lost patience and took the vehicle home anyway. The hard reset wiped all our settings, PaaK, and profiles, so I had re-activate the car, which I did. Even after that, BC still does not work.

More calls to FordPass support gave the same result as before - the problem had to be escalated to FordPass Research Team. I'm waiting to hear back from them, but I'm not expecting they'll actually know the answer, either.

I'm fed up taking the car to the dealer when Ford has provided no tech training, so they don't have enough detailed knowledge of the car to troubleshoot problems and Ford is useless in answering their questions. I know from this forum that many owners have had successful OTA and dealer updates, so I'm really frustrated that this seems to be such an unsolvable problem for my car.

Hi there. Can you send us a DM with your VIN and dealership info? I can look into this for you.

 

[Burnsy8787]

How in the world does Ford consider this acceptable? So let me get this straight: It is 2022 and people have had devices that do firmware updates automatically and seamlessly for what? conservatively 10ish years? But we are watching a company literally log in and pick a car that they want to push updates to on a daily basis? If Greg in customer service isn't feeling very productive today, I just don't get my update?

Now, because my charging unit is overheating 5 minutes after plugging it in, of course the dealership is telling me that the reason it is doing that is because my software isn't fully updated (because Ford doesn't know how to send updates to my car, which is on wifi every single day from 5:00 PM to 7:30 AM the next day). So I will not have a functioning charger unless I leave my car at a dealership for 5 days (and it will likely get bricked because they will fuck up the update since they literally have no idea how anything works with these cars, which they have openly admitted), with no loaner available.

This is seriously unfathomably bad. I can't comprehend how a company is this out of touch with the reality of software in 2022. This is something I'd expect in 2005 with my fucking flip phone.

To top it all off, I woke up this morning with a notification from Ford: Your OTA update is scheduled to run at 2:00 AM tomorrow morning! Great! I finally am getting the final updates for blue cruise! Oh wait, got in my car, no update there. NO ability to install it now instead. Doesn't even exist. Because Greg in customer service didn't push it to my fucking car.

I'm very close to just buying a Tesla.

 

[Chuck]

Hi there. Can you send us a DM with your VIN and dealership info? I can look into this for you.

I've been to my dealer 3 times for the BC update. All three times they spent 3 days each time trying to upgrade to BC without success. They've been very cordial and have tried their hardest to solve the problem with Ford's help but are stumped.

I asked the dealer if they had anyone else successfully upgrade and he told me that I'm the guinea pig and they won't make appointments with anyone else until they've solved mine.

Is there anything you can do with my situation?

 

[Burnsy8787]

Has anyone else had this degree of hassle getting BlueCruise activated on a Job 1 vehicle and, if so, have you been able to solve it? My dealer and Ford.Pass support line have been no help.

On May 4th, my dealer installed the updates to enable BlueCruise, up to version 2.8.3, I think. (I don't have the work order handy so I'm not sure which modules were installed). The label "Lane Keeping with Hands Free", showed up on the in-car Settings panel. However, BC was not enabled. Multiple calls to Ford.Support, resulted in an escalated ticket to the FordPass upper tier troubleshooting team, which came back several days later saying the correct modules were up to date but that my dealer had to perform a "hard reset" to finish the process. I was going to just let OTA finish the job until FordPass support told me about the hard reset, so I decided to take it back to the dealership to do that.

On May 30th Fordpass an in-app message appeared saying BC was active and my subscription started that day, but it was still not enabled.

On June 1st, I took the car back to the dealership, who did a hard reset, but couldn't get BC enabled. They didn't know why and Ford Engineering wasn't helpful, so I lost patience and took the vehicle home anyway. The hard reset wiped all our settings, PaaK, and profiles, so I had re-activate the car, which I did. Even after that, BC still does not work.

More calls to FordPass support gave the same result as before - the problem had to be escalated to FordPass Research Team. I'm waiting to hear back from them, but I'm not expecting they'll actually know the answer, either.

I'm fed up taking the car to the dealer when Ford has provided no tech training, so they don't have enough detailed knowledge of the car to troubleshoot problems and Ford is useless in answering their questions. I know from this forum that many owners have had successful OTA and dealer updates, so I'm really frustrated that this seems to be such an unsolvable problem for my car.

This fordpass sending a notification and the car not reflecting it is far too common at this point. Hell, a lot of times i get those notifications I go into my car and all my settings are completely gone and there is no update available. My update scheduling and auto updates was wiped clean when I got into my car this morning after I got a notification that one was ready to be installed (of course, there wasn't actually an update there).

Then, the dealer tells me that he looked at my data and Ford has been trying to push an update since April 1st and my car hasn't received any of them (absolutely false, I had 3 updates over the course of 5 days in mid May). It just shows that Ford doesn't even know what they are doing. I would pay a lot of money to just watch a meeting with their software team to see how incompetent they are.

 

[kmusk01]

I just finished doing these updates myself to get me to BC, and I have a Job 1.5 car you could call it.
When doing the updates myself I did notice that even after doing the VERY large update IPMA which will also do: CMR, CCM, PSCM and took nearly 3 hrs to do. I had to reset the APIM, which then showed the IPMA was still needed. I freaked out at first thinking I needed to wait another 3 hrs for this update, but when I ran it, it did it within 5 min. Once done I again did a reset of the APIM, then my GWM update showed.

Did the GWM, which took 10 min to do. Cleared any errors, and went back to updates and the APIM showed, which gave me Sync version 421. This time I needed to reset the APIM twice, per the directions. Once I did that I was able to turn on BC, and in connected service it showed. I took it for a test drive and BC did in fact work with zero issues.

It can be done, provided they follow the steps. Even if they did the module update and if it comes back, they still need to run it. Also the resets of the APIM do not wipe anything out like Profiles, PAAK, it really just reboots SYNC.

If I still had my FDRS license I would run your VON for you to see what updates are pending. My guess would be you still have 1 or 2 that are not fully done.

Thanks,

Ken~

 

[Burnsy8787]

I've been to my dealer 3 times for the BC update. All three times they spent 3 days each time trying to upgrade to BC without success. They've been very cordial and have tried their hardest to solve the problem with Ford's help but are stumped.

I asked the dealer if they had anyone else successfully upgrade and he told me that I'm the guinea pig and they won't make appointments with anyone else until they've solved mine.

Is there anything you can do with my situation?

This is the absolute worst part about it. The answer is always give us your car for a week and by the way, we have no loaners for you.

It will literally cost me $700 in rental car fees to have you sit on my car for 4 days then try to update it on the last day and have it fail. I'm also terrified they are going to brick it because (admittedly) they have no idea what they are doing and it is the first time most dealers are trying it.

 

[Jimmy2]

I'm a job 1 Mustang Premium; had the dealer download BC last week. It took them 3 tries over 3 days, but they finally got it to work. My thought is that the dealers and Ford are working together to iron out some bugs. Its worth the wait and puts a big smile on your face.

Notice one important thing: Go to your Ford Pass App and click on bottom right where is says Map. Scroll out until you see the dark red lines; those are the designated BC highways, best I can tell and can now confirm.

 

[Roxy'sHusband]

I just finished doing these updates myself to get me to BC, and I have a Job 1.5 car you could call it.
When doing the updates myself I did notice that even after doing the VERY large update IPMA which will also do: CMR, CCM, PSCM and took nearly 3 hrs to do. I had to reset the APIM, which then showed the IPMA was still needed. I freaked out at first thinking I needed to wait another 3 hrs for this update, but when I ran it, it did it within 5 min. Once done I again did a reset of the APIM, then my GWM update showed.

Did the GWM, which took 10 min to do. Cleared any errors, and went back to updates and the APIM showed, which gave me Sync version 421. This time I needed to reset the APIM twice, per the directions. Once I did that I was able to turn on BC, and in connected service it showed. I took it for a test drive and BC did in fact work with zero issues.

It can be done, provided they follow the steps. Even if they did the module update and if it comes back, they still need to run it. Also the resets of the APIM do not wipe anything out like Profiles, PAAK, it really just reboots SYNC.

If I still had my FDRS license I would run your VON for you to see what updates are pending. My guess would be you still have 1 or 2 that are not fully done.

Thanks,

Ken~

That's interesting - that you were able to update your car yourself that quickly. My dealer's tech said just APIM took 7 hours and, all told, they had my car for 3 days. The first time. I took it back for the hard reset last week for one more day, and now I'm told APIM needs to be updated again, so I have to take it back a 3rd time which will mean they'll have had my car for at least 6 days (provided this last update finishes in one day)

I'm pretty convinced this will be the last Ford I'll ever own, and I bought this one reluctantly, as well.

 

[Roxy'sHusband]

Notice one important thing: Go to your Ford Pass App and click on bottom right where is says Map. Scroll out until you see the dark red lines; those are the designated BC highways, best I can tell and can now confirm.

I don't think that's true. Based on several threads here and on other websites, the red lines only indicate divided highways in general, nothing to do with BC per se.

 

[Jimmy2]

I don't think that's true. Based on several threads here and on other websites, the red lines only indicate divided highways in general, nothing to do with BC per se.

I've only had the BC for about a week now, so perhaps I'm wrong. But In my area, its true. Also, I see plenty of divided highways that are not red lines. It would be great if others can share their observations.

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