macchiaz-o
Well-Known Member
- First Name
- Jonathan
- Joined
- Nov 25, 2019
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- MY21 J1 Premium RWD SR
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You might want to look into Tesla service experiences. It's not all sunshine and roses over there.To put some perspective in this thread, this is a couple of people sitting in a Model Y, that originally had their channel named "Tesla and Chill". They are coming with Tesla expectations and are frustrated by non-Tesla experiences.
This is a problem Ford can and needs to fix if they want to compete with companies like Tesla. If they don't change the service model they will not compete with post-sales and customers will stop buying their products.
factYou might want to look into Tesla service experiences. It's not all sunshine and roses over there.
I never said it was. But it certainly is better than a barrel of parts vendors with a hand grenade dropped inside it. That is about the experience a lot of us currently get with EVs at legacy dealers. They either have no clue what they are doing. They might not even want to touch the vehicle if it has a high voltage battery. Very few are willing to service every car they sell.You might want to look into Tesla service experiences. It's not all sunshine and roses over there.
I love my Ford Dealer, Kelly Ford in Beverly MA. While I have had similar intermittent issues with PAAK, the OTAs have helped improved the reliability. I’m sure the new update will be helpful as well. It’s not that big of a deal to carry the key until it’s 100% reliable. The charge door opening up is something I would want fixed and would find another dealer. I’ve watched her videos in the past and they have had excellent support from Ford with their issues. Stop the bitching and moaning, find another dealer, and move or sell the car. I love my MME! So I don’t think that this one experience should be an indicator of your experience.Hey guys, I’ve had a Mach-E on order for a while now so I watch as many Mach-E vids that I can find. Saw this newly uploaded video. Starting to wonder if PAAK(?) or Ford dealers always this bad…
And as I said in my post, if Ford would have supplied two fob's then it wouldn't have been near as big of an issue for me. I could deal with a single fob for a while, it is a new vehicle that is tech heavy. Things happen. I buy bleeding edge all the time. I applaud Ford for trying, I am glad they did. The one key fob is a huge mistake, of all the things to cut costs on, that is a terrible one. I realize that a case like mine is rare. In cases like this a second fob should be supplied. But when a dealership flat out tells me no, and they have no solution for a problem with the vehicle they sold, thats a big deal. When dealerships are less educated than someone reading articles on the internet, that is a problem. The basis of this thread is, that Ford dealerships dont know enough about this vehicle, if anything at all. That seems to be very true.All I have to say after perusing this thread yet again is this: If, you, in fact, purchased a Mach E mainly because it offers PAAK, rather than the multitude of other benefits it offers, well, you probably should have bought a Tesla.
And by “you” I mean all of you, not singling out one person here. PAAK should work, that is a fact, but until it is 95% like Tesla, there is a fob that works. Every. Time.
Here you go:And as I said in my post, if Ford would have supplied two fob's then it wouldn't have been near as big of an issue for me. I could deal with a single fob for a while, it is a new vehicle that is tech heavy. Things happen. I buy bleeding edge all the time. I applaud Ford for trying, I am glad they did. The one key fob is a huge mistake, of all the things to cut costs on, that is a terrible one. I realize that a case like mine is rare. In cases like this a second fob should be supplied. But when a dealership flat out tells me no, and they have no solution for a problem with the vehicle they sold, thats a big deal. When dealerships are less educated than someone reading articles on the internet, that is a problem. The basis of this thread is, that Ford dealerships dont know enough about this vehicle, if anything at all. That seems to be very true.
OR, if they would at least act like they cared and contact me back. But not once has anyone contacted me back, after promising to do so many times. "Hey Sir, we're still looking into the issue, we apologize for the delay. We'll let you know as soon as we find something out". Would go a long way. People buy vehicles for a multitude of reasons, often times one or two specific reasons. PaaK being a huge one for this vehicle. But sadly, your answer to the huge problem of PaaK is to buy a Tesla, that is going to be the answer for some people. And a terrible way to do business. For someone who is the sole driver of a Mach-E, one key fob likely isnt an issue. For us, with 4 drivers in the house and re-arranging vehicles sometimes, swapping drivers it is. But I suppose with the logic of "fixing" the issue by trading it in, I should just get a house with 5 garages. That would "fix" that issue.