Charge Paused

[angel585858]

When I plug in my Mach e gt it says charging paused and the ring is white. I have plugged in multiple places both level 2 and level 1 at home. Does anyone know what might have caused this and how I can fix it? It started the morning after an update was installed.

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[B177y]

There seems to be a recent spate of this problem...

https://www.macheforum.com/site/threads/2023-premium-wont-charge-after-recent-update.32328/

https://www.macheforum.com/site/threads/rapid-start-stop-of-ac-charging-when-plugging-in.32337/

https://www.macheforum.com/site/thr...-any-charger-is-plugged-in.32070/#post-724547

https://www.macheforum.com/site/threads/charging-port-backordered-unknown-time-to-restock.32254/

 

[Mach-Lee]

Go in the car and double check your charging hours. Also make sure you unplug and fully plug in the cable.

 

[Breinholm]

My Mach-e was updated to power-up 4.2.2.1 (Bridge Battle added) on the 8th of December.
I don't know if we are on the same Power-up version-numbering here in Denmark as in the US.

The first time I have tried to charge my car since then was today. But it refuses to enter charge mode from my wall box. The white ring just turns off and nothing more happens. I can hear the usual clicking by the car - and if I try to start the car the display says that the charger is attached.
The app says "Attached without charging" or "Charging-station on pause".

When I try to start with a removed plug and a closed door, I'm faced with a pop-up message saying "Charge port open". The car is driveable though, after acknowledging the message.
I also tried the charger provided with the car - same problem.

I have booked a slot at the Ford dealer already, as the car has shown the "service vehicle soon" a couple of times lately.

Another issue is that the one-pedal drive has turned on and off by itself within the last week - This has happened four times now.

 

[ridgebackpilot]

A “charge paused” indication isn’t necessarily a problem or error. It can be triggered either by the car or the charger.

The car will initiate a pause if charging hour limits have been set by the operator. Many people do that to avoid charging at peak electricity rates. The car will begin charging at the time specified in the settings.

Some chargers also initiate a pause until set conditions are met. That can also be according to charging hours, but also for other reasons. My Emporia charger, for example, pauses charging until it senses excess energy being generated by my solar array. Then the charger turns on and uses solar power to charge the car.

So, don’t assume a pause in charging is an error or problem. It could simply be your settings!

 

[Mach-Lee]

My Mach-e was updated to power-up 4.2.2.1 (Bridge Battle added) on the 8th of December.
I don't know if we are on the same Power-up version-numbering here in Denmark as in the US.

The first time I have tried to charge my car since then was today. But it refuses to enter charge mode from my wall box. The white ring just turns off and nothing more happens. I can hear the usual clicking by the car - and if I try to start the car the display says that the charger is attached.
The app says "Attached without charging" or "Charging-station on pause".

When I try to start with a removed plug and a closed door, I'm faced with a pop-up message saying "Charge port open". The car is driveable though, after acknowledging the message.
I also tried the charger provided with the car - same problem.

I have booked a slot at the Ford dealer already, as the car has shown the "service vehicle soon" a couple of times lately.

Another issue is that the one-pedal drive has turned on and off by itself within the last week - This has happened four times now.

Check your charge settings in the car, some of the OTAs clear the settings.

Cycle the charge port door open and closed a few times. The latch may have gotten stuck or frozen. You could also try a hair dryer on the pin socket.

 

[ChuckA]

Temporarily change your charge settings to “anytime it’s plugged in” to confirm that the car and the charger are working ok.

 

[Breinholm]

Check your charge settings in the car, some of the OTAs clear the settings.

Cycle the charge port door open and closed a few times. The latch may have gotten stuck or frozen. You could also try a hair dryer on the pin socket.

I have tried to change the charge-settings forth and back without any success. They are at charge at anytime now. The door-switch itself must be OK, as I can see the white-LEDs turns on/off at opening/closing of the door.

 

[Lucky luke]

Yesterday evening, I had the same problem with my mme 22. I started a charging session at a public charger L2, did not notice any problem and went away.

When I came back, I noticed that the car was not charged, session was paused. Luckely I had enough juice to drive home.

My sw powerup version is 6.3.0 (in Europe, I do not now if the numbering is exactly the same). First time I had this problem. No charge time settings

Note: at arrival at home, my car was charged as usual.

I see simular threads with charging problems, so probably a sw problem

 

[Breinholm]

@Mach-Lee
May I bother you to look up my VIN?
I have several warnings with "Service Vehicle now" and "Reduced power" in my FordPass log. So, I'm afraid that I'm once again suffering from the HVBJB failure, causing charging not to engage.
My VIN is: WF0TK3SU5MMA16072
Thanks / Peter

 

[Mach-Lee]

@Mach-Lee
May I bother you to look up my VIN?
I have several warnings with "Service Vehicle now" and "Reduced power" in my FordPass log. So, I'm afraid that I'm once again suffering from the HVBJB failure, causing charging not to engage.
My VIN is: WF0TK3SU5MMA16072
Thanks / Peter

When does this error occur?

The only odd thing I see is a B15A1 code in the SOBDM, which means there is a communication fault with the charge port status indicator lights. I think the resolution would be to replace the charge port like these other cases:

My GT throwing codes and other things. Service vehicle soon alert. Ring

Charge Light Stuck In Session - Powertrain Service Soon Message

You're supposed to use the unlock button on the charge port to stop DC charging, but with this fault that may not work?

Not seeing anything with the HVBJB.

 

[angel585858]

Thanks everyone. I deleted all my charge settings and tried to add new ones but it won't let me add a new location because it isn't recognizing that it is charging. I will be taking it to the dealer in the morning and will post an update after.

 

[Breinholm]

When does this error occur?

The only odd thing I see is a B15A1 code in the SOBDM, which means there is a communication fault with the charge port status indicator lights. I think the resolution would be to replace the charge port like these other cases:

My GT throwing codes and other things. Service vehicle soon alert. Ring

Charge Light Stuck In Session - Powertrain Service Soon Message

You're supposed to use the unlock button on the charge port to stop DC charging, but with this fault that may not work?

Not seeing anything with the HVBJB.

Thanks for your help Mach-Lee.
I’m always releasing the plug with the button. But doing it now has no effect - and the port will not lock the plug as normal. I will go to my dealer later to day.

If it’s not the HVBJB then I don’t understand all the messages with service vehicle now and reduced power?
What else can cause these messages?

Thanks / Peter

 

[Mach-Lee]

If it’s not the HVBJB then I don’t understand all the messages with service vehicle now and reduced power?
What else can cause these messages?

Poor programming. A minor communication issue is causing a major fault to be triggered. That code should trigger a "service charge port" message instead of service vehicle soon. There shouldn't be reduced power.

 

[Breinholm]

@Mach-Lee
You were spot on. My Mach-e showed “service vehicle soon”, “reduced power” and “failing Drivetrain”. But the real error was a failing charge port.
It was presumably damaged by ice formed around the small servo-motor handling the lock mechanism.
It has now been replaced and everything is now OK. But this also points towards a weak spot in the design of the Mach-e.
Again - Thanks for your support Mach-Lee ?

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