Ford needs to send out a customer survey.

[doogie63]

I think now would be a good time for Ford to send out a customer survey for owners of the Mach-E.

They can asked about:

BC price
HVBJB
Do you plan on keeping after BC expires
Wind noise
PAAK
Slow OTA updates
Long wait time for repairs
Why no easy access to 12v battery
5 sec rule
Slow charging
More info while charging
Would you buy again
Do you feel you been ripped off with BC
Etc...

Add what else they should ask now.

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[MoonRiver]

Ford only has to come here to see what our real life experience with Mach e is. I do believe they are monitoring the forum.

 

[hybrid2bev]

BC price - I think $600/3 years was the sweet spot
HVBJB - not worried about it (low volume)
Do you plan on keeping after BC expires - yes
Wind noise - not an issue for me
PAAK - love it! Thanks Ford! #PaakLife #NoFobLife
Slow OTA updates - there have been some gaps but generally fine
Long wait time for repairs - that's on the dealers and parts suppliers
Why no easy access to 12v battery - panels pull off easy
5 sec rule - not an issue for me
Slow charging - not an issue for me
More info while charging - yes please!
Would you buy again - yes
Do you feel you been ripped off with BC - not yet since I have 21 J1

 

[Gil McC]

I did receive a survey January 11, 2023 from Ford, I tried to copy the link but couldn't figure how to make it work. They did address most of the issues listed.. I lambasted them on the HV battery issues, the crazy ratdhetting back and forth while in Blue Cruse/Lane Keeping - neither my wife or I can sanction the weaving back and forth! The 5 second power cut is rediculus, When I bought the car, I didn't know about the limmiter. Anyway, I never heard back from Ford after I submitted the survey, different department like most big companies do not talk the the silo accross the street. Will I buy another MME, I really don't know, our 2021 MME GTPE has good points, but so do other makes...

FROM FORD

GILBERT, please tell us about your quality experience with your Ford MUSTANG MACH E // GILBERT, por favor, cuéntenos sobre su experiencia de calidad con su Ford MUSTANG MACH E.
Yahoo/Mach E

• 
  
  
  Ford <[email protected]1.medallia.com>Unsubscribe
  To:[email protected]
  
  Wed, Jan 11 at 11:53 AM
  
  
  ENGLISH | ESPAÑOL
  
  

  Dear GILBERT, Thank you for your purchase of a Ford MUSTANG MACH E! On behalf of Ford Motor Company, we would like to invite you to take an online survey regarding your experience with your new vehicle purchased around January 20, 2022. We would appreciate it if you, or the person most familiar with this vehicle, would take the time to participate in this survey as your feedback is very important to us. Accessing the survey is simple: 1. The following button will take you to the survey 2. Please complete the survey no later than February 10, 2023 Start Survey The survey can be completed in English or Spanish. Additional survey instructions and help are accessible from all pages of the online survey. If you have any questions, or need help regarding the survey, you may e-mail [email protected]. We assure you the survey is conducted within the strict codes of practice operated by the market research profession. There will be no sales or marketing follow-up as a result of your response to the survey. This email is solely to request your participation in a survey to obtain your feedback. The survey will not sell, offer to sell, or advertise goods or services. This information is shared with Ford and is not shared or disclosed to other parties for their own use. Thank you in advance for your time and cooperation. We appreciate your feedback! Kind Regards, North America Quality Team Ford Motor Company​ ​

 

[RickMachE]

BC price - I think $600/3 years was the sweet spot
HVBJB - not worried about it (low volume)
Do you plan on keeping after BC expires - yes
Wind noise - not an issue for me
PAAK - love it! Thanks Ford! #PaakLife #NoFobLife
Slow OTA updates - there have been some gaps but generally fine
Long wait time for repairs - that's on the dealers and parts suppliers
Why no easy access to 12v battery - panels pull off easy
5 sec rule - not an issue for me
Slow charging - not an issue for me
More info while charging - yes please!
Would you buy again - yes
Do you feel you been ripped off with BC - not yet since I have 21 J1

Panels may pull off easily, but the connectors break or fall off. And it was pretty ridiculous to not make easier battery access. On the Lightning, the battery access is behind an easily removed panel, with connectors that get broken also. The side panel where the jump points are has connectors where the bottom half falls into the engine compartment. No replacements are available, you have to have a warranty claim for a brand new panel, with connectors.

 

[Guss-E 2021]

Do you feel you been ripped off with BC

"Please indicate the level of ripped offedness you are feeling"

 

[Guss-E 2021]

If James wants my opinion, he knows how to reach me

 

[Ghost Ryder]

BC price - I think $600/3 years was the sweet spot
HVBJB - not worried about it (low volume)
Do you plan on keeping after BC expires - yes
Wind noise - not an issue for me
PAAK - love it! Thanks Ford! #PaakLife #NoFobLife
Slow OTA updates - there have been some gaps but generally fine
Long wait time for repairs - that's on the dealers and parts suppliers
Why no easy access to 12v battery - panels pull off easy
5 sec rule - not an issue for me
Slow charging - not an issue for me
More info while charging - yes please!
Would you buy again - yes
Do you feel you been ripped off with BC - not yet since I have 21 J1

it’s funny how ford has convince us that subscription is ok now when we already paid for the hardware. They have us debating hoe much to continue to pay for a feature and not whether we should be paying a subscription fee at all.

 

[Mark IV]

Just got a survey (5/18/23 12:30 PM EST) on BlueCruise asking about a subscription mode, $2100 for three years, $5000 for life. Told them I will not pay monthly for hardware I paid for when purchased. I told them I understand paying for "updates" like with GPS but would not purchase BC if a subscription is required.

https://fordgbd.az1.qualtrics.com/j...V4BkbkZwWnVSC_CGC_UtlKdq54Y6NwPXs&Q_CHL=email

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