Going in for service. What software updates do I need?

[generaltso]

BTW, I took Marlin in for a Monday reservation (Dec 6), got him back on Thursday (Dec 9). Apparently they had trouble getting some of the modules to install and had to try it repeatedly. They said they finally got them all

This will be a problem for Ford to get PowerUps to work in the future, especially for complicated installs. It makes sense that Ford has so far kept each PowerUp to a module or two.

What did they say about your windshield and roof? I remember you said they wanted to inspect them first?

Sponsored

 

[breeves002]

Is there any link we can check this ourselves? Thanks!

You can buy a $50 2 day FDRS license to check yourself.

 

[PatrickDB]

You can buy a $50 2 day FDRS license to check yourself.

Thanks!
I had a look on it.
Is that all I need? Entering the VIN should then return complete status of the vehicle updates?

 

[breeves002]

Thanks!
I had a look on it.
Is that all I need? Entering the VIN should then return complete status of the vehicle updates?

Yes that is correct. You can run the updates too if you have a J2534 OBD adapter.

 

[ChasingCoral]

What did they say about your windshield and roof? I remember you said they wanted to inspect them first?

The person I spoke with who said that about inspecting the car was mis-informed. Koons Ford Silver Spring is still trying to figure out the best way to deal with the glass. I posted on that here:
https://www.macheforum.com/site/threads/glass-roof-and-windshield-recall-too-early.11547/post-296550

 

[generaltso]

The person I spoke with who said that about inspecting the car was mis-informed. Koons Ford Silver Spring is still trying to figure out the best way to deal with the glass. I posted on that here:
https://www.macheforum.com/site/threads/glass-roof-and-windshield-recall-too-early.11547/post-296550

Ah, I do remember you saying that now. I used to be able to keep track of so many more posts before I got old.

 

[MerryBrown]

Mine went in yesterday. I had the recall paperwork for the seal for the roof glass, but the tech didn't even want to see it. He said he had everything in his system. I don't think I have much confidence in his abilities. He talked a lot about the software updates which I also need, but didn't mention the seal. He said the software updates would take many hours "each." After reading a few threads here I am not sure he knows what he is talking about and I wonder when I will get my car back... He also said I would get updates from him and I haven't heard a thing. sigh.

 

[MerryBrown]

Mine went in yesterday. I had the recall paperwork for the seal for the roof glass, but the tech didn't even want to see it. He said he had everything in his system. I don't think I have much confidence in his abilities. He talked a lot about the software updates which I also need, but didn't mention the seal. He said the software updates would take many hours "each." After reading a few threads here I am not sure he knows what he is talking about and I wonder when I will get my car back... He also said I would get updates from him and I haven't heard a thing. sigh.

Yup, as I suspected, it' has now stretched from one day to two, might be more. They are having issues with the error message I got. I was driving in traffic when I got the message "SERVICE NEEDED, STOP CAR." I couldn't pull over at that minute because I was in the thick of traffic and then a couple minutes later it just shut off. Fortunately it let me roll to the shoulder. I turned everything off. Sat there trying to figure out how to call the tow people, and thought I could find the number in the system so I tried turning the car back on again and it ran like a charm. I drove home and called my Dealer for the appt. This is the error message they can't fix today.

 

[dixiekidd88]

Yup, as I suspected, it' has now stretched from one day to two, might be more. They are having issues with the error message I got. I was driving in traffic when I got the message "SERVICE NEEDED, STOP CAR." I couldn't pull over at that minute because I was in the thick of traffic and then a couple minutes later it just shut off. Fortunately it let me roll to the shoulder. I turned everything off. Sat there trying to figure out how to call the tow people, and thought I could find the number in the system so I tried turning the car back on again and it ran like a charm. I drove home and called my Dealer for the appt. This is the error message they can't fix today.

We had the same issue, ours shut down on the highway with no warning on Christmas eve. The latest major update was done on 12/20. We were stranded 6 hours from home thankfully family was only an hour away but it was 3 1/2 days until we could get a rental, and it had to be towed 2x's. The car would not start once we pulled over, had 'AWD NOT AVAILABLE, SERVICE ANDVANCE TRAC, STOP SAFELY, SERVICE SOON' all indicator lights showed up. After a few minutes it completely died and could not open doors from the outside. The high voltage battery still had 27%, and now it sits at a dealership awaiting diagnosis. Apparently the 'tech called in sick' after seeing it on Monday and attempting diagnostic......It has become frustrating since this is the second time this same issue has happened.

 

[PatrickDB]

I have to get my new MME at the dealer this afternoon and I would like to know whether all updates were installed. Unfortunately too late to buy, install,... FDRS license to check for myself.
Therefore, could anybody check what updates my car has had?
VIN isWF0TK3SU4MMA55672

Much appreciated!!

 

[IMDIDOC]

Thought I would post this as I just got my car back for the windshield recall. I hope this is not the fix!! Of course I'm not serious, just thought it was funny.

 

[mylittlepony]

Will the recall replace the windshield or just use a new sealant? I have an IR tint on the inside windshield so will I need to get another tint done or will they use same one?

 

[BMT1071]

Will the recall replace the windshield or just use a new sealant? I have an IR tint on the inside windshield so will I need to get another tint done or will they use same one?

Unless they break it during the process you will not get a new windshield.

 

[MerryBrown]

Yup, as I suspected, it' has now stretched from one day to two, might be more. They are having issues with the error message I got. I was driving in traffic when I got the message "SERVICE NEEDED, STOP CAR." I couldn't pull over at that minute because I was in the thick of traffic and then a couple minutes later it just shut off. Fortunately it let me roll to the shoulder. I turned everything off. Sat there trying to figure out how to call the tow people, and thought I could find the number in the system so I tried turning the car back on again and it ran like a charm. I drove home and called my Dealer for the appt. This is the error message they can't fix today.

So it took 3 days but the software was updated.
They said I will have to bring it back for the seals. They bring in someone from a glass specialist to inspect it then that person will be installing the seals. that will be taking another couple days.
I am a little bit worried about this. They are going to take off the entire top glass roof. I haven't had any trouble yet. I am afraid that this might cause some later.

 

[generaltso]

They are going to take off the entire top glass roof.

If they remove the roof glass, they are not following the directions.

Sponsored