Has anyone been able to solve charging network activation issue?

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Known issue going on when going to Ford’s Connected Services page to activate access to the charging network and get the free charging, the page just says “No connected services available” 2 hours on the phone with Ford got me nowhere
Ford Mustang Mach-E Has anyone been able to solve charging network activation issue? C8946AD1-7E5C-4C30-81F8-443377DB6ADB
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Known issue going on when going to Ford’s Connected Services page to activate access to the charging network and get the free charging, the page just says “No connected services available” 2 hours on the phone with Ford got me nowhere
Ford Mustang Mach-E Has anyone been able to solve charging network activation issue? C8946AD1-7E5C-4C30-81F8-443377DB6ADB
Sounds like this should be added to the Checklist when taking delivery of our MME !
 

JellyBelly

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Could some of these issues be related to the vehicle being recognized as an Edge versus MME? We do know that some VINs are recognized correctly as MME but others are recognized as the Edge. If it sees it as an Edge that too older version, it may not think the vehicle has connected services. Just a thought
 
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PCPilot

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Could some of these issues be related to the vehicle being recognized as an Edge versus MME? We do know that some VINs are recognized correctly as MME but others are recognized as the Edge. If it sees it as an Edge that too older version, it may not think the vehicle has connected services. Just a thought
I don’t think it is related, since my VIN pulls up the ME in my FordPass app.
 

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Have you tried changing the credit card number?
 


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Known issue going on when going to Ford’s Connected Services page to activate access to the charging network and get the free charging, the page just says “No connected services available” 2 hours on the phone with Ford got me nowhere
Ford Mustang Mach-E Has anyone been able to solve charging network activation issue? C8946AD1-7E5C-4C30-81F8-443377DB6ADB
I had to call the Ford Marketing department to get it solved and it took over a week. When they solved this connection problem, I lost my Connected Navigation. I'm now going to have to place another problem ticket for the Connected Navigation issue.
 

Cobra95Kev

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Yeah I am coming up on three weeks after delivery and still no connected services available! Irritating. I did start trying to call late last week because I was hoping it would be fixed on its own. After a few phone calls and transfers and about an hour or more on the phone they finally created a problem ticket last week. Still doesn’t work yet though.
Kevin C.
 

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Yeah I am coming up on three weeks after delivery and still no connected services available! Irritating. I did start trying to call late last week because I was hoping it would be fixed on its own. After a few phone calls and transfers and about an hour or more on the phone they finally created a problem ticket last week. Still doesn’t work yet though.
Kevin C.
Three plus weeks for me and same issue. I did a support chat session last week but have not heard anything back yet. No email regarding the additional 250 kw either.
 

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Three plus weeks for me and same issue. I did a support chat session last week but have not heard anything back yet. No email regarding the additional 250 kw either.
have you gotten any insights as to the possible cause? I've read that others have been having the issue, but no one seems to know why.
 

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have you gotten any insights as to the possible cause? I've read that others have been having the issue, but no one seems to know why.
Nothing. For like a day the connected navigation showed up, but then that disappeared. The Charging Network has never appeared. I have only charged at home so not a front burner issue for me, but I need to get it to work eventually.
 

Cobra95Kev

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Update: I got an email from Ford earlier today. My issue was resolved. I signed up this afternoon. I expect it was the ticket that got put in last week that finally got it resolved. I would make sure you get to the right department and have them issue a ticket.
 

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Update: I got an email from Ford earlier today. My issue was resolved. I signed up this afternoon. I expect it was the ticket that got put in last week that finally got it resolved. I would make sure you get to the right department and have them issue a ticket.
Which department should we speak to? I originally called the number listed on the Fordpass App, but they transferred me to a number that shows up as marketing? The did issue a ticket for my problem, but it annoyed me that neither rep has any clue about the situation or how to resolve it.
 

Cobra95Kev

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Hey Darken,
This is the number I called 18003344375. But I asked to speak with someone who was in on the Mach E support. Then I got transferred and that is when they created a ticket.
 
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I called and created another ticket. I guess the last one went into the Bermuda Triangle. They said it could be 2-3 weeks before they get back to me, and I've already made numerous attempts to call and chat. Everyone I've dealt with is a deer in the headlights.
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