High-pitched "Electrical Whine"

[BMT1071]

There are two threads about this issue, and many people are noticing this. Please don't try to discourage us from seeking a solution.

Wow, two whole threads! How many of the thousands of MME owners have participated? Why are you afraid of data?
I'm not trying to discourage you from seeking a solution. I am trying to prevent a small minority of individuals that perceive a problem from harnessing social media to make it appear as if the MME has a "huge" problem that Ford refuses to address.

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[SoriceConsulting]

There are two threads about this issue, and many people are noticing this. Please don't try to discourage us from seeking a solution.

Does anyone know the scope of this "issue"? You might start by setting up a poll on the forum to see how many people find this noise (a) perceptible and (b) objectionable. It is obviously not an issue with all MMEs. My guess is you will not find this to be a widespread problem, but data is always better than guesses.

I agree that a poll would be good. I'm getting my MME next week and will certainly be looking for the coil whine when I do my pickup inspection. I think a poll (if it produces significant results) would catch the attention of Ford - or (maybe better) a social media outlet.

 

[Finkerton]

Wow, two whole threads! How many of the thousands of MME owners have participated? Why are you afraid of data?
I'm not trying to discourage you from seeking a solution. I am trying to prevent a small minority of individuals that perceive a problem from harnessing social media to make it appear as if the MME has a "huge" problem that Ford refuses to address.

Why does it matter how many Mach-Es it's affecting? If it's a small number, those cars have a defective part that should be fixed. If it's a large number, then they all have a defective part and...it should be fixed.

Either way, if what's the issue with trying to get visibility on this? As far as I'm concerned, any way that gets Ford to actually pay attention is a perfectly valid option.

 

[Chudsaviet]

Wow, two whole threads! How many of the thousands of MME owners have participated? Why are you afraid of data?
I'm not trying to discourage you from seeking a solution. I am trying to prevent a small minority of individuals that perceive a problem from harnessing social media to make it appear as if the MME has a "huge" problem that Ford refuses to address.

Ford does refuse to acknowledge the problem that exists on many Mach-Es. I presume it does exist on all of them, but most people are lucky enough not to hear or not to be bothered by the whine.
On the other hand, I said its a “fatal” flaw and never offered to harness social media. You exaggerate.
”small minority” - this is really infuriating. So, shall I shut up about my problem if I am or just you consider me a small minority? Do you see any parallels from non-car world?
It really makes driving very uncomfortable for me, but I don’t want to give up the excellent by other parameters vehicle. You don’t even have one yet and don’t know if you will be subjected to the problem.
Please stop giving advices and let me try to gather people who have the problem and make Ford hear us.

 

[BMT1071]

Why does it matter how many Mach-Es it's affecting? If it's a small number, those cars have a defective part that should be fixed. If it's a large number, then they all have a defective part and...it should be fixed.

Either way, if what's the issue with trying to get visibility on this? As far as I'm concerned, any way that gets Ford to actually pay attention is a perfectly valid option.

Because we live in the real world and nothing is perfect. Every manufactured good has a failure rate, both expected and actual. If the actual is greater than the expected the manufacturer will work on a redesign or material/supplier change or another solution. If actual is less than or equal to expected there will be no change.
There is also the concept of 'commercially acceptable'. Basically, the vast majority of consumers find that it meets their expectations. Clearly this IPC does not meet the expectations of some owners. However, in this one thread alone there are numerous posts indicating that there is no noise or that it is minimal enough to be acceptable. A number of users that state they are bothered by the noise haven't even taken it in for service. Somehow believing that some forum posts will cause the CEO of Ford to personally call them and arrange a service visit at their home to install a silent IPC. I jest, but there was actually a post on this forum from a former MME owner who traded his nearly new car in to buy a Chevy Bolt because Ford had the temerity to suggest that he take his car to the dealer to have his concerns addressed.

 

[Chudsaviet]

Because we live in the real world and nothing is perfect. Every manufactured good has a failure rate, both expected and actual. If the actual is greater than the expected the manufacturer will work on a redesign or material/supplier change or another solution. If actual is less than or equal to expected there will be no change.
There is also the concept of 'commercially acceptable'. Basically, the vast majority of consumers find that it meets their expectations. Clearly this IPC does not meet the expectations of some owners. However, in this one thread alone there are numerous posts indicating that there is no noise or that it is minimal enough to be acceptable. A number of users that state they are bothered by the noise haven't even taken it in for service. Somehow believing that some forum posts will cause the CEO of Ford to personally call them and arrange a service visit at their home to install a silent IPC. I jest, but there was actually a post on this forum from a former MME owner who traded his nearly new car in to buy a Chevy Bolt because Ford had the temerity to suggest that he take his car to the dealer to have his concerns addressed.

Why are you trying to discourage us? Whats your interest is?

 

[BMT1071]

Why are you trying to discourage us? Whats your interest is?

I am not trying to discourage you from being happy with your vehicle. I would rather not see the MME platform, and likely BEVs in general, dragged down because of something that is only a problem to a very small percentage of owners. It bothers me when people start coming up with great ideas like 'let's get someone to write an article so the world will know of our suffering' when only .01% of the owners feel that way. Prove me wrong. Setup a poll. If this issue is truly more widespread than it appears the results of the poll will carry a lot more weight when approaching Ford to make a major change in the IPC. Like I said before, data goes a lot further than guesses/feelings.

 

[Chudsaviet]

I am not trying to discourage you from being happy with your vehicle. I would rather not see the MME platform, and likely BEVs in general, dragged down because of something that is only a problem to a very small percentage of owners. It bothers me when people start coming up with great ideas like 'let's get someone to write an article so the world will know of our suffering' when only .01% of the owners feel that way. Prove me wrong. Setup a poll. If this issue is truly more widespread than it appears the results of the poll will carry a lot more weight when approaching Ford to make a major change in the IPC. Like I said before, data goes a lot further than guesses/feelings.

Nobody is writing down Mach-E or any other EV. We just want our problem to be fixed. You are the guy who suggested its a fatal problem. It doesn't matter what percentage of forum users have the problem.
You are clearly doing harm to the solution by writing all this.

 

[BMT1071]

Nobody is writing down Mach-E or any other EV. We just want our problem to be fixed. You are the guy who suggested its a fatal problem. It doesn't matter what percentage of forum users have the problem.
You are clearly doing harm to the solution by writing all this.

Where exactly did I suggest it is a fatal problem? The potential 'fatal problem', to use your terminology, is increasing the perception that BEVs have major problems and are not ready for mass adoption. Did you see the hit piece in the Detroit Free Press about the LVB issue?
I don't see how I am harming your path to resolution. I am trying to help you by letting you know what is going to motivate a major manufacturer to take action.
Think of it this way. Your occupation says software. Say you have 10,000 users and 10 of them have a problem with the program but the rest find it acceptable. How far will your company go to make changes to satisfy 0.1% of users? Probably not too far, or at least not very quickly. Change that figure to 10% or 20% and I'll bet action is taken.

 

[Chudsaviet]

Where exactly did I suggest it is a fatal problem? The potential 'fatal problem', to use your terminology, is increasing the perception that BEVs have major problems and are not ready for mass adoption. Did you see the hit piece in the Detroit Free Press about the LVB issue?
I don't see how I am harming your path to resolution. I am trying to help you by letting you know what is going to motivate a major manufacturer to take action.
Think of it this way. Your occupation says software. Say you have 10,000 users and 10 of them have a problem with the program but the rest find it acceptable. How far will your company go to make changes to satisfy 0.1% of users? Probably not too far, or at least not very quickly. Change that figure to 10% or 20% and I'll bet action is taken.

I don’t see how the path to resolution will change based on the percentage of forum users who perceive the problem. I just offered to write a collective letter and collect as many signatures as possible.

 

[BMT1071]

I don’t see how the path to resolution will change based on the percentage of forum users who perceive the problem. I just offered to write a collective letter and collect as many signatures as possible.

You don't see how a letter with 100 signatures would be more persuasive than a letter with 10 signatures?

 

[Chudsaviet]

You don't see how a letter with 100 signatures would be more persuasive than a letter with 10 signatures?

Of course it will be more persuasive. But how a forum vote will help to collect this number?

 

[Nav]

because of something that is only a problem to a very small percentage of owners.

How do you know it's only a small % of owners? ?

 

[BMT1071]

How do you know it's only a small % of owners? ?

I don't. OP doesn't know if it's a large percentage. That's why I suggested a poll. To gather some actual data. Based on the number of posts it seems to me like a small percentage. I have absolutely no problem being proven wrong. I will not acknowledge being 'guessed' wrong. There is a post earlier in this thread that declared as 'fact' that all MME IPCs make noise, when in fact that's just his opinion.

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