I don't think my preconditioning is working

[Teslaeata]

I haven't had issues with Departure Times or pre-conditioning. But admittedly I usually have it prepared ahead of time from the previous evening.
I also do NOT have scheduled charging of any kind. The Emporium is always "offering charge" when the EVSE is plugged into the car.

So at noon today, I set a departure time for 1:30PM. So 1½ hours in advance.

At 12:44 PM, the Emporium reported that the Mach-E began to take current

Also note that after ~15 minutes of pre-conditioning, the range began to increase with the same 85% SOC
(image below was before pre-conditioning began. 40F ambient. Normal range for 85% is around 220-225)

‘tis surely a beautiful sight to wake up to…….

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[Herbknowsit]

WOW, talk about a miss on programmers part. For those that do the daylight savings time swap each year, the app does not account for it!

I plugged in lastnight knowing it was going to be cold and that departure was not working unplugged. Woke up and find a notification on phone the cabin is ready for departure an hour ahead of schedule....



I would 100% remove any charge schedule from the chargepoint. The vehicle can only do things when it sees current there ready to use. Older "dumb" ev's the chargepoint scheduling is super useful. But Modern ones with their own scheduling, having no power at port confuses them or makes them think they are not plugged in. Another option would be to set the chargepoint to provide power 5-10min before and after the vehicle's scheduled times. If you want vehicle to do things from 7am-9am, set chargepoint to go hot 6:55am-9:05am if you want to lock the charger down outside of those times....

Yippee!! I took the charge schedule OFF the ChargePoint app while leaving on the FP app. Made sure on FP that the infamous Departure Times were still in place. And the MME for the first time went through preconditioning and cabin warmup this morning when it was a balmy -6 F. Of course it was plugged in using house juice.
Thanks for tips Lamrith and Golden Eel

 

[Lamrith]

Yippee!! I took the charge schedule OFF the ChargePoint app while leaving on the FP app. Made sure on FP that the infamous Departure Times were still in place. And the MME for the first time went through preconditioning and cabin warmup this morning when it was a balmy -6 F. Of course it was plugged in using house juice.
Thanks for tips Lamrith and Golden Eel

Great to hear!

As mentioned you can always also set the chargepoint to only charge around that time as well if you want to limit when the car actually take juice if you have tiered electric rates. So if your Mach-e depature is set for 5am, you can set the chargepoint to start charging at like 4:30am and stop at 5:15am. That way the car does not take charge outside of that window. Otherwise the car is going to charge to your set max as soon as you plug it in regardles of how expensive it is. The chargepoint is much more flexible with charge scheduling than I am seeing in the Ford app.

 

[Cedars]

For the record, I've had sporadic success consistently getting preconditioning to work when I have a preferred charge time set up with either my charger (Tesla) or within FordPass. It'll charge fine to the target charge, but occasionally will give me a charge fault when starting the precondition for departure time.

On another note, it seems like for me the 'prepare cabin off plug' option in departure times simply doesn't work. I've tried it a few times without success. No problems when plugged in

 

[njb]

I have had departure time set for the same day/time since the week I brought the car home. This is the first week it has not worked. I have my departure time turned on in my app and the prepare cabin off plug turned on. (my car is almost always off plug when that departure time rolls around as it's only once a week)

Has anyone successfully solved this? I have read through the thread and my only take away is to turn off the prepare cabin off plug and then it will work???? Is that it or is there something else?

 

[Lamrith]

Hrmm I am having an interesting phenomenon with my car. Multiple times since I bought is on the 13th I have had coworkers come to me in the morning telling me my lights are on. I go look and parking lights are on and looking at the app the climate control is on. Always around 6:45-7am timeframe. I am wondering if previous owner had a schedule setup I am not seeing? Scheduled departure is set for 5:45 per my app but only works when plugged in. but somehow at 6:45ish climate is kicking in after I have gotten to work?

I think I might go in and do a factory reset when I get home tonight. maybe the dealer did not clear everything out.

 

[Lamrith]

Just a follow up. I was having odd occurrences of the car prepping for departure after I got to work, people were coming in telling me my lights were on...

Stumbled on the reason randomly in the app. The app was set to the wrong time zone(one hour later). So while the car was correct time, the app was not and it seems the app sends the command to the vehicle to precondition? Or maybe the cloud sends signal based on the settings in the app?.. Either way with that corrected my car now preconditions whether the car is plugged in or not.

And I will say def take advantage of being plugged in anytime you can, even is only L1. The difference I am seeing in efficiency is substantial. 1.7-1.9mi/kw cold, to 3.7mi/kw+ preconditioned for my morning drive to work in 25-35*f temps.

 

[njb]

Mine is set correctly - plugging in every day is more of a nuisance for me. I don't drive more than a few miles most of the time. I would probably use more energy warming up the batteries than I lose driving on them mostly cold for 4 miles.

 

[Teslaeata]

Mine is set correctly - plugging in every day is more of a nuisance for me. I don't drive more than a few miles most of the time. I would probably use more energy warming up the batteries than I lose driving on them mostly cold for 4 miles.

I wouldn’t worry too much.

Intend to think pre-conditioning is more benefit to driver than HVB, its battery management will not allow it to freeze or overheat so long as you don’t leave it almost discharged, too low to look after itself, so above 15% to 20% I guess.

But then I expect you would’ve leave it that low anyway or you couldn’t just get in and drive it any distance.

 

[Jjadi]

New Mach E owner here, my car was preconditioning fine until I entered my WiFi and had the car connected at home. It would not precondition at home but would when at work. I removed the WiFi details and it's working fine again.

Hope this helps?

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