Instrument Cluster Not Working

[MachoHulkWarrior]

Have you considered that maybe the "Issues" subforum on a vehicle specific message board isn't really the most representative place to gauge reliability?

Quite the opposite. An "issues" forum is the best place to monitor how frequent issues happen, what types of issues there are, etc. It's pretty standard... One thing I've noticed on this forum is people seem to be a LOT less critical of the MME because it's an EV and the people who buy them are EV "enthusiasts". They'll overlook issues that a typical consumer might not, which seems to be the case in most instances. I've seen (and been part of one) class action suits against auto manufacturers for less.

Look, the ME seems like an awesome car. I'm just making sure it's something I'd be willing to spend $65k on if there's issues that are coming up and Ford basically tells them to pound sand when they go to the dealership. That or they're without a vehicle for weeks/months. I'm not trying to start an argument. I just like to make informed decisions when I spend this kind of money.

Please try to avoid the backhanded comments. This is why the EV crowd gets a bad name. When you start attacking people because they're not 100% on board, it just hurts hurts the overall EV image.

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[RedStallion]

Having watched this forum for the past two weeks and really wanting a Mach-E, with all the issues with the vehicle, I don't know if I can pull the trigger. I mean, a $60k car shouldn't have this many problems. Don't give me the line of "It's the first model year, there's going to be issues". These are major issues. It's not like a recall that's done that only would effect 1 in 10,000 people - it's multiple, major issues. Issues that can make the car inoperable or have it sit in a shop for a month. I don't understand why Ford is continuing to sell this car in its' current state. They should just pause all sales until they can get a majority of this stuff worked out.

Interestingly, all those "all the issues with the vehicle" posts come from people not having a car. Because the vast majority of people who have the car are enjoying it a lot.
Now, regarding the issues. There are very few serious issues, like in this thread. Those things do happen, and I'm not sure any other manufacturer is any better in this respect. There will always be a certain percentage of serious defects. The forums will always amplify that.
That said, there are many minor issues, like PAAK, which can be disappointing to some, irrelevant to others, but in any case very few (if any) would say that they regret buying the car and wouldn't do it if they knew, especially since Ford is working on fixing all that stuff.

 

[kevC]

Quite the opposite. An "issues" forum is the best place to monitor how frequent issues happen, what types of issues there are, etc. It's pretty standard... One thing I've noticed on this forum is people seem to be a LOT less critical of the MME because it's an EV and the people who buy them are EV "enthusiasts". They'll overlook issues that a typical consumer might not, which seems to be the case in most instances. I've seen (and been part of one) class action suits against auto manufacturers for less.

Look, the ME seems like an awesome car. I'm just making sure it's something I'd be willing to spend $65k on if there's issues that are coming up and Ford basically tells them to pound sand when they go to the dealership. That or they're without a vehicle for weeks/months. I'm not trying to start an argument. I just like to make informed decisions when I spend this kind of money.

Please try to avoid the backhanded comments. This is why the EV crowd gets a bad name. When you start attacking people because they're not 100% on board, it just hurts hurts the overall EV image.

Lol what? An "issues" forum is always going to be doom and gloom because that's literally where you go to complain about issues. You have NO idea what the frequency is because it's literally going to be ALL COMPLAINTS, that's the point of the forum. You'll see this in basically every model-specific forum. It's like observing a cardiology clinic and complaining "man EVERYONE has heart problems"

 

[Kamuelaflyer]

Anyone else having an issue where the instrument cluster is not working? This just happened while driving. Road side is taking it to the dealership for repair, but yea that was scary, and no backup mechanism to see speed on the big display.

Let us know what the outcome and resolution for this problem are please.

 

[MorsRedigo]

Let us know what the outcome and resolution for this problem are please.

Of course! It is at the dealership right now and they are diagnosing it, ill keep posting the play by play and resolution.

 

[Carsinmyblood]

They should just pause all sales until they can get a majority of this stuff worked out.

I think they likely are. deliveries are definitely slowing down and the break in the manual date might mean new processes, parts, programming or all three.

 

[Carsinmyblood]

Don't forget that the early adopters are the one's who get to take advantage of the 'up to' $7,500 tax rebate.

Wait a year or two if this is what it takes to feel comfortable. Waiting that long will see the emergence of a wider range of vehicles too.

 

[MorsRedigo]

Don't forget that the early adopters are the one's who get to take advantage of the 'up to' $7,500 tax rebate.

Wait a year or two if this is what it takes to feel comfortable. Waiting that long will see the emergence of a wider range of vehicles too.

rebate... that would be nice. nothing here where we live in canada. the best they can do is say we have cheap electricity. This was a purchase of faith in ford, Mustang and my passion for mustang and electric vehicles

 

[highland58]

Don't forget that the early adopters are the one's who get to take advantage of the 'up to' $7,500 tax rebate.

Wait a year or two if this is what it takes to feel comfortable. Waiting that long will see the emergence of a wider range of vehicles too.

Yes, being an early adopter of a new technology can be expensive and painful. Since the MME is a new design from the ground up for the most part, you can expect to have a few speed bumps. I have a bad habit of paying $$$ for items that get better and cheaper down the road. If that is not your mindset, you may want to wait. I wonder if there is a 12 step program for recovering early adopters ?

 

[eosophobia]

I'd be interested to know if your screen was buzzing as others (and myself) have reported before the failure. Issues could be related or the complete failure could be the end results of the buzzing screens.

 

[MorsRedigo]

Nope no buzzing. Also it started working again at the dealer. Still no root cause yet

 

[MorsRedigo]

Further updates, since it going to the dealer it has not reoccured yet, so possible software bug or something.

Dealership could not find any issues, but they did of course turn it off and on, and fully update the system.

I did at the same time thou, have a crashing ford app which needed to be reinstalled and re add all the PAAK items. (still working well)

So in summary:
- Ford Road Side Assistance was amazing
- Dealership looked at it right away and had the knowledge to troubleshoot it
- PAAK still works
- Mache is still amazing!

 

[MorsRedigo]

Good afternoon! Can you please send over a private message with your VIN? We would like to look further into this instrument cluster issue for you.

I have send you a private message with the VIN. I really appreciate this, and just want to say more amazing service!

 

[MorsRedigo]

Good morning! Can you please send over a private message with your VIN? We would like to see how we can assist with getting your instrument cluster working again.

Yes i already did this, and you told me to go talk to Ford Canada.

 

[ChasingCoral]

Having watched this forum for the past two weeks and really wanting a Mach-E, with all the issues with the vehicle, I don't know if I can pull the trigger. I mean, a $60k car shouldn't have this many problems. Don't give me the line of "It's the first model year, there's going to be issues". These are major issues. It's not like a recall that's done that only would effect 1 in 10,000 people - it's multiple, major issues. Issues that can make the car inoperable or have it sit in a shop for a month. I don't understand why Ford is continuing to sell this car in its' current state. They should just pause all sales until they can get a majority of this stuff worked out.

Most of these issues have impacted only a handful of owners. At those low rates Ford can only find the flaws by having people drive the cars. For that reason it makes no sense to pause sales. If there are enough cases Ford will issue a TSB or a sales hold on certain VINs with the problematic part so dealers can fix them before delivery.

If there were a serious safety issue or an issue impacting lots of cars, a pause would make sense.

Forums like this have at least 10-1 ratios of complaints to complements. Most members have had no issues except perhaps PaaK.

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