Did you try what I suggested? Two units being faulty points more to an issue with your internal network. Sure I suppose you could had gotten a bad batch, but given it was working then stopped, and now a new one does not work at all. Seems like there is a higher percentage of it being an in house issue.
Hope you got 5% back in Amazon rewards
Yes, you had solid suggestions, and I tried all of them. Beyond the reset of my cable modem and router, I tried to connect to both available WiFi frequencies (5 GHz and 2.4 GHz) and neither worked. Also cycled the ChargePoint EVSE by switching off the main breaker panel for 2 minutes. I had them delete my old account and I created a new account. That didn't work either. Also tried installing the ChargePoint app on my iPad and tried activating from there. No dice.
Its only because it was 2 units I thought of the car. Youll get it straightened out.
you sure it's not your router HW or router config? might be worth picking up another router at BestBuy or something and seeing if that does the trick?
I read reviews that said the Wallbox had pretty bad connectivity reliability issues. I guess you're not finding that to be the case?
This is strange -- I bought two different ChargePoints at different times, and both had no issues getting set up and staying connected. One's been going strong for over a year.
No, connectivity has been fine.
I don’t think so, as my first ChargePoint worked with my current router (Netgear) without issue for six months before crapping out. My router is not very old and has been reliable.
Only thing I could think of is that potentially one of the software updates they push to the Chargepoint may have changed something in terms of compatibility. They do seem to update the charger firmware on a regular basis (the charger goes white when this happens for a minute or two I believe)
I am going to try a new WiFi router just in case. It's honestly the only truly unknown variable. Although my current router is working fine with other devices, I think it may be the wildcard here. It also gives me an excuse to buy a router with a signal booster, which is something I've wanted anyway. I'll report back!
If you have an old router, it might be only 2.4ghz which might not be as high performing with all long a range as the 5ghz of newer routers. Your charger can handle 5ghz as I recall and I'd make sure to use that if you try a new one.
Interestingly, the ChargePoint techs told me that their customers were having better luck with 2.4 gHz frequencies; their troubleshooting list includes that variable and they were recommending using only the 2.4 gHz option. Because I didn't have luck with either frequency (my Netgear has both 2.4 and 5.0), we'll see what the new router can do. Fingers crossed.
2.4 GHz can pass through walls better than 5 GHz. It is a good recommendation on this case, unless your router is rather close to the garage.
