It Bit Me Like a Snake - Stop Safely Message!

[Mathington]

Wow, Mach-E GT's are dropping like flies lately

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[HuntingPudel]

Sorry to hear this happened. It’s still a little early, but I hope you contact the dealer soon and that they are EV-certified. ??

Since I left my dog at home today, I floored my GT-PE for the first time in a long while. It was fun but I kept waiting for the SVS message. ??

 

[Calipack]

Sorry to hear this happened. It’s still a little early, but I hope you contact the dealer soon and that they are EV-certified. ??

Since I left my dog at home today, I floored my GT-PE for the first time in a long while. It was fun but I kept waiting for the SVS message. ??

Dogs benefit from acceleration too.

And, since we are discussing our passengers. I put my granddaughter's car seat in the GT in all three rear locations (L, Middle, R) and it was great. It was cozy, but we were able to fit four adults in the car with the car seat.

Electrify America sucks. Stop Safely and welded contactors suck. But hey.... the car is great!

 

[Calipack]

Update:

McAuley Ford in Patterson has one EV certified mechanic. They are booked out. The dealer will not be able to assess the car until the middle of next week.

The service administrator says that Ford will provide up to 45.00 per day for a rental, the balance will have to be paid out of pocket. This is not confirmed by Ford. The service administrator is merely doing his best to prepare us for what to expect from Ford.

While the cost of an ICE rental may be a minor inconvenience and expense in some states, we are not in some states. We are in Cali. And fuel is approximately 6.90 per gallon in this area.

We are staying patient and will give Ford a chance to remedy this situation.

 

[DevSecOps]

We learned a valuable lesson. ROLL DOWN A WINDOW!!!!!! Towing instructions and features should be more prominently available on the software/screen. This is a safety issue and one that should be easily patched by Ford. They should call me and others on this forum. We can prevent future issues and claims.

I know it's too late now but there's an entire thread dedicated to this that I haven't seen linked here yet. There's a recommended actions section that has this recommendation and many more. Anyone stumbling across this thread might want to read it over.

https://www.macheforum.com/site/thr...ers-biggest-fear-facts-and-info-thread.18143/

 

[Mach-Lee]

Update:

McAuley Ford in Patterson has one EV certified mechanic. They are booked out. The dealer will not be able to assess the car until the middle of next week.

The service administrator says that Ford will provide up to 45.00 per day for a rental, the balance will have to be paid out of pocket. This is not confirmed by Ford. The service administrator is merely doing his best to prepare us for what to expect from Ford.

While the cost of an ICE rental may be a minor inconvenience and expense in some states, we are not in some states. We are in Cali. And fuel is approximately 6.90 per gallon in this area.

We are staying patient and will give Ford a chance to remedy this situation.

EDIT: Dealer scanned codes yesterday so they are thinking ahead. ?

This bugs me. Dealers need to learn how triage vehicles and order parts ahead of a repair window. Letting the car sit a week or two without even taking a first look at it is unacceptable. It only takes a few minutes to check for codes and determine if you have a common problem. In your case the codes are on computer, they just need to type in your VIN and look. Seeing the stuck contactor code should allow them to order the HVBJB part so it’s on hand for repairs next week. See if you can get them to check your codes on the computer and order that part.

 

[Calipack]

This bugs me. Dealers need to learn how triage vehicles and order parts ahead of a repair window. Letting the car sit a week or two without even taking a first look at it is unacceptable. It only takes a few minutes to check for codes and determine if you have a common problem. In your case the codes are on computer, they just need to type in your VIN and look. Seeing the stuck contactor code should allow them to order the HVBJB part so it’s on hand for repairs next week. See if you can get them to check your codes on the computer and order that part.

Mach Lee, I agree. And, apparently with some moments to reflect on this, the dealer came to a similar conclusion. Within minutes of posting here on this forum, the service department in Patterson called to say they would order a replacement HVBJB today. ETA is uncertain.

So, thumbs up for McAuley Ford still. And fingers crossed.

 

[mkhuffman]

Wow, Mach-E GT's are dropping like flies lately

It's perception amplified in a forum where people with problems come to find solutions. Many have not, including mine. (Now watch the HVBJB fail when I get home tonight, after the hot, 80 mph, 145 mile commute.)

BTW - I also carry a battery jump starter just in case the LVB needs a boost. Which I never thought I would need since switching from ICE to BEV. Imagine that. The more things change, the more they stay the same. Or something like that.

 

[Calipack]

I know it's too late now but there's an entire thread dedicated to this that I haven't seen linked here yet. There's a recommended actions section that has this recommendation and many more. Anyone stumbling across this thread might want to read it over.

https://www.macheforum.com/site/thr...ers-biggest-fear-facts-and-info-thread.18143/

Thank you. That is one hell of a thread.

 

[HuntingPudel]

Mach Lee, I agree. And, apparently with some moments to reflect on this, the dealer came to a similar conclusion. Within minutes of posting here on this forum, the service department in Patterson called to say they would order a replacement HVBJB today. ETA is uncertain.

So, thumbs up for McAuley Ford still. And fingers crossed.

Good deal that they ordered the HVBJB. Please make sure you contact Ford Customer Service as @scoopman suggested in order to get a case number and a case manager. ??

 

[Calipack]

I also carry a battery jump starter just in case the LVB needs a boost. Which I never thought I would need since switching from ICE to BEV. Imagine that. The more things change, the more they stay the same. Or something like that.

Spare tires, jumper cables, jacks, tire irons and other safety and service have been in most ICE cars for a hundred years or so. I am sure the Packards and Deusenbergs of the 1920's had some emergency things tucked into the custom coach features of the world's greatest vehicles of their day.

Ford should hire me to help them with this. Every dealer selling a Mach E, should have a demo vehicle at the dealer and let customers take the cover of the 12V booster, find the posts for the batteries, load one onto a flatbed, tow the damn thing across the lot, put in two car seats. They should be able to plan a trip on the Ford app, hook up to the Electrify America machines at the dealer. This is all basic stuff that could be fun and interesting.

Every vehicle should include an EV preparedness kit with a high-end battery booster and analog printed instructions for towing and safety. Bind it in leather and make it professional. Keep the booster charged in the frunk. This is all so basic and the posters on this forum should not have to patch this together for their own safety and their own convenience.

Ford owners like their legacy vehicles. They like that Ford trucks work. They like that old Ford trucks still work. They do not only buy new Fords because this new stuff is a necessity. They often buy new Fords because they know that old Fords still work and Ford stands by their inventions.

Ford MUST make me feel comfortable that my wife and kids are safe in this car. That includes reliability, performance and service. Without ALL of those conditions being met, this car will be traded for another Mercedes or something else. There is a ways to go to get that level of comfort for me (belatedly) and others. It is doable.

 

[scoopman]

Update:

McAuley Ford in Patterson has one EV certified mechanic. They are booked out. The dealer will not be able to assess the car until the middle of next week.

The service administrator says that Ford will provide up to 45.00 per day for a rental, the balance will have to be paid out of pocket. This is not confirmed by Ford. The service administrator is merely doing his best to prepare us for what to expect from Ford.

While the cost of an ICE rental may be a minor inconvenience and expense in some states, we are not in some states. We are in Cali. And fuel is approximately 6.90 per gallon in this area.

We are staying patient and will give Ford a chance to remedy this situation.

Perhaps with the DTC code they can easily read, you can convince the dealer to look at the workshop manual which will tell them they need to order a HVBJB. They could make their EV tech's time more efficient if they ordered the HVBJB now -- as this is absolutely what they will need to do.

 

[DevSecOps]

This bugs me. Dealers need to learn how triage vehicles and order parts ahead of a repair window. Letting the car sit a week or two without even taking a first look at it is unacceptable. It only takes a few minutes to check for codes and determine if you have a common problem. In your case the codes are on computer, they just need to type in your VIN and look. Seeing the stuck contactor code should allow them to order the HVBJB part so it’s on hand for repairs next week. See if you can get them to check your codes on the computer and order that part.

I think there might be some miscommunication or poor communication on behalf of the dealer. If @WyldStallyn was able to pull the DTC from FDRS then they likely had to have triaged the vehicle. The car will report the DTC for a bad HVBJB instantly to PTS, but the DTC provided here was the results of a self test performed which had to be done with a physical connection. Unless there's something new that I don't know about, I've only seen Self Test DTCs in FDRS through physical connections.

 

[Neil4Real]

Mach Lee, I agree. And, apparently with some moments to reflect on this, the dealer came to a similar conclusion. Within minutes of posting here on this forum, the service department in Patterson called to say they would order a replacement HVBJB today. ETA is uncertain.

So, thumbs up for McAuley Ford still. And fingers crossed.

Try and ask them to get you the part number of the HVBJB! Shouldn't me much trouble for them to do so.

 

[WyldStallyn]

I think there might be some miscommunication or poor communication on behalf of the dealer. If @WyldStallyn was able to pull the DTC from FDRS then they likely had to have triaged the vehicle. The car will report the DTC for a bad HVBJB instantly to PTS, but the DTC provided here was the results of a self test performed which had to be done with a physical connection. Unless there's something new that I don't know about, I've only seen Self Test DTCs in FDRS through physical connections.

Exactly. I can see the DTC because they connected via FDRS. As of yesterday afternoon they were de-energizing the HV system. Today they have pulled instructions for removal and install of HVB, HVBJB, and HVB Cover. All appears to be proceeding as required.

I have another person who sent me their VIN today. Same stuck contactor DTC. LVB battery died while they were diagnosing. Dealership has been waiting over two weeks for a new LVB to continue diagnosing.

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