OP
OP
dmitry
Well-Known Member
- First Name
- dmitry
- Joined
- Jan 21, 2022
- Threads
- 20
- Messages
- 470
- Reaction score
- 596
- Location
- California
- Vehicles
- 2022 Mustang Mach-E GT
- Thread starter
- #31
Last week I received BBB Auto Line decision, my car is a Lemon. Before arbitration, Ford proposed repurchase, and I refused. In a time of Arbitration Ford tried to push hard on me to accept repurchase. After I received the decision BBB Auto Line told me I should wait while ford contact me and provide me with a new car. Yesterday Ford representative contact me and her massage make me confused. What she wrote looks to me like a repurchase, not a replacement. Please, what do you think am I wrong and this is standard procedure or Ford again trying to avoid a replacement?
Here is Ford representative message where she explains the procedure:
"For the replacement option, you will need to locate the new vehicle as we want the new vehicle to be one you wish to be driving. We do not search for a vehicle as we do not have access to search tools. I recommend working with a local Ford dealership to search for a vehicle. Most dealerships have one or two people trained for this process, so I recommend asking to work with someone familiar with this lemon law process when searching for the new vehicle. They will also let you know if they support the replacement option as participation is option and not all dealerships support this option.
For the replacement option, your current loan gets paid in full. You are then taking out a new loan that will be the total of the current loan balance plus the upgrade fee. The upgrade fee will be the difference between the MSRP value on your current vehicle and the MSRP value on the new vehicle you select."
Here is Ford representative message where she explains the procedure:
"For the replacement option, you will need to locate the new vehicle as we want the new vehicle to be one you wish to be driving. We do not search for a vehicle as we do not have access to search tools. I recommend working with a local Ford dealership to search for a vehicle. Most dealerships have one or two people trained for this process, so I recommend asking to work with someone familiar with this lemon law process when searching for the new vehicle. They will also let you know if they support the replacement option as participation is option and not all dealerships support this option.
For the replacement option, your current loan gets paid in full. You are then taking out a new loan that will be the total of the current loan balance plus the upgrade fee. The upgrade fee will be the difference between the MSRP value on your current vehicle and the MSRP value on the new vehicle you select."
Sponsored
), surely I refused this. When I asked them to provide me the VIN number they started to redirect me from one person to another. It was not funny to see how they trying to avoid any responsibility. After 30 minutes they found one person who was happy to help me ? But because the person who is responsible for lemon process is on vacation for 10 days, she needs time to look in my case and when she will be ready she will call me. Oh what a mess, never expected this. Since my first visit to the service I tried to be polite all the time, I gave them all possibilities to fix my car in return I received this ..... ?
