NACS Adapter Now Available + Ford EV Owners Can Now Charge on Tesla Superchargers in U.S., Canada! 🙌

[jason330i]

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[Silvernort]

I'm 4393, in the first 5000! Woohoo! Seriously, that was pretty easy. Ordered about half an hour ago but email (with no delivery date) came just 5 minutes ago.

 

[jecjackal]

Clicking 'reserve your adapter' Prompts me to login to ford pass but there is no order screen. Can someone help?

 

[jamelski]

App works to get it ordered. Website is trash free is free 5161 the joy of being on the best coast lol

 

[Tugwaterf]

Finally got mine reserved. Whew!!!

 

[JonnyVee]

I was just able to get through on the website and reserve. No ETA

 

[rapidredmustang]

Something to keep in mind, if you've never charged (e.g. a Tesla) at one of these locations. The default cables are extremely short, even Teslas have to back in where the charging ports are. Mach-E compatible superchargers will need those upgraded with longer cables (black collar ones as indicated in the ford page below).

https://www.ford.com/support/how-to...charging/how-to-find-tesla-superchargers/#how

I can't find any in my region in Ford Pass, but maybe the black collar ones could be those on Tesla's "3rd party" list?

https://www.tesla.com/findus?v=2&bo...3945926,-115.02099728125&zoom=6&filters=party

That page also shows the stations that are "Open to NACS" that could work with the adapter... But if it isn't upgraded yet, cables may be too short, which would potentially mean you could only charge at an end spot where you could somehow get close enough to the cable.

TLDR; While it's good to reserve the adapter and be prepared for rainbows and sunshine, it might disappointing if anyone expects that all superchargers will suddenly be available the moment your adapter arrives. By the time the adapters ship, hopefully more of the stations will be updated to the black collar cables.

 

[NJ_MachE]

I had to place a 2nd order to get the confirmation email, number 4475. I would say if you didnt get an email probably place it again

Thanks for this tip-- I had to this as well. Confirmation email never came the first time, but came within seconds the second time I tried.

 

[yubbie2]

This isn’t a ford production demand problem. It’s a license problem. They probably had salesforce licenses for a few hundreds logins a day (who regularly logs into connected services for the hell of it?) and then got bombarded by multiple thousand of us in the span of an hour hitting refresh (which would make requests per hour go from 100 to 25,000)

 

[AtomicInternet]

I was refreshing in the app for 10-20 minutes then went to the website and got it pretty quick.

Order Number: FAE:90005305

I'm also a May delivery

 

[azerik]

3 pages in this thread since I refreshed. We're gonna take down this site as well..

 

[PicoR]

Part of the problem is when each customer hits refresh again and again.

Ford tried to make the reserve process easy by populating the VIN and address but in doing so, it causes many interconnections.

Here's a link that explains what happens during a Flash Sale:
What Does Your Webserver Do When a User Hits Refresh?

In a flash sale scenario, with our app servers under high load, response time grows. As our response time increases, customers attempting to buy items will hit refresh in frustration. This was causing a snowball effect that would contribute to reduced availability.

 

[Tomatoboy]

Still waiting for the website to let me in…soon.

 

[DonCuerv0]

Took a few refreshes, but finally reserved! No. 5059, if I'm reading it right.

 

[Sandie]

Ford EV Access to Superchargers

Starting 2/29 8am ET, Ford F-150 Lightning and Mustang Mach-E retail customers become the first of any non-Tesla automaker to gain access to Tesla Superchargers across the U.S. and Canada.

The 15,000+ available Tesla Superchargers more than double customer access to reliable DC fast charging on the BlueOval Charge Network.

We’re saying thank you to our Ford EV customers by making the Fast Charging Adapter (NACS) available at no cost to new and existing customers enrolled in the BlueOval Charge Network through June 30, 2024. The Adapter is required to charge at upgraded Tesla Superchargers. You can reserve yours by visiting Ford.com/FastChargingAdapter

Ordering an Adapter
1. Head to ford.com/FastChargingAdapter to learn more and log in to FordPass. The Fast Charging Adapter Reservation will be the first tile within the Connected Service Home Page.
2. Click on the ‘Reserve your adapter at no cost’ button to start the ordering process
3. Your shipping information will be pre-populated based on your Ford Pass account, just verify that all the information is accurate, update if needed, and click ‘Reserve’.
4. And that’s it! From there you will get a confirmation screen with helpful information on a forthcoming automated over-the-air update and a link to our FAQ Hub.
5. Additionally, you will receive confirmation email with a personalized link to check the status of your reservation.

Customers who are not yet enrolled in BlueOval Charge Network will be prompted to enroll before ordering their fast charging adapter.

Ford Pro customers will be contacted this Spring via mail or a Ford Pro account manager with instruc&ons on how to order.


Locating and Activating Upgraded Superchargers
Ford customers can use the FordPass App, or in-vehicle SYNC 4 Charge Assist (soon to be 'Public Charging' App) to locate all chargers, including new Tesla Superchargers, just like before.

Integration to routing will come with a future over-the-air update.

In the future, Tesla Superchargers will be coming to:

• Apple Maps EV Routing (with Apple CarPlay)
• Google Maps EV Routing (with Android Auto)
• Ford Connected Built-In Navigation

DEMO VIDEO
haps://www.youtube.com/watch?v=pR2TnuWqCmw


Using a Fast Charging Adapter
1. Open your vehicle’s charge port door and lower the cover to reveal the fast charger inlet.
2. Attach the Fast Charging Adapter to the Tesla Supercharger cable by firmly pushing them together. You should hear a click when the cable is fully inserted.
3. Plug the Fast Charging Adapter into your vehicle.
4. With Plug & Charge active, charging should begin automatically.
5. Stop the charge by pressing unlock button on vehicle charge port.
6. Remove adapter from charge port using silver release button on the top of adapter.
7. Detach adapter from Tesla Supercharger cord by pressing down the cable release tab.

DEMO VIDEO
haps://www.youtube.com/watch?v=yACrTDbzkPI


BlueOval Charge Network
The BlueOval Charge Network, North America’s largest public charging network offered by an automaker, is a “network of networks” that provides Ford EV drivers with easy access to a variety of charging providers without the need for multiple apps and memberships.

With the addition of Tesla Superchargers, the BlueOval Charge Network currently has more than 126,000 chargers, including more than 28,000 fast chargers, with more being added every week.

The network provides one seamless stored payment account through the FordPass App, or Charge Assist (soon to be “Public Charge” App) in the vehicle’s touchscreen, that eliminates the need for onsite credit card use. Once owners have created an account, they can then select, activate, and pay for charging by using the FordPass App's “View Chargers” functionality.


Optimizing the Charging Experience
1. Precondition the vehicle while charging whenever possible to optimize battery range in hot or cold environments.
2. Set Departure Times in the FordPass App or in-vehicle screen to automatically heat or cool your vehicle’s interior for when you need it, drawing energy while plugged in to help save your battery for the road and warm the battery when it is below 40 degrees Fahrenheit.
3. Turn cabin heat off while charging when possible and use heated seats and steering wheel (when equipped; not available on E-Transit) to reduce HVAC energy.
4. If snowing, remove all ice and snow from the vehicle before driving; try to keep driving speeds moderate and ensure tires are properly inflated.
5. When searching for chargers in the FordPass App, you can adjust your filters to make sure you’re searching for the charge station type that makes the most sense for your current need, whether it’s a Level 2 AC charger or Level 3 DC fast charger.


FAQs
Which Ford EV customers will be eligible to receive a complimentary Fast Charging Adapter (NACS)?
MY 2021-2024 Ford Mustang Mach-E, MY 2022-2024 F-150 Lightning and E-Transit customers enrolled in BlueOval Charge Network are eligible.

Is there any cost for the adapters?
Eligible customers can receive one complimentary Fast Charging Adapter (NACS) per VIN from Ford.

Is a BlueOval Charge Network membership required to use the Tesla Supercharger network?
A no-annual-fee BlueOval Charge Network membership is required to reserve a complimentary Fast Charging Adapter from Ford. The BlueOval Charge Network and Plug & Charge can be used to activate and pay for charging at upgraded Tesla Superchargers.

Will customers have to pay for shipping?
Ford is covering the cost of shipping for eligible customers.

Will future customers also receive a free adapter?
Mustang Mach-E, F-150 Lightning, and E-Transit retail customers will be eligible to receive a complimentary adapter if ordered by June 30, 2024. Future Ford EV customers after that date will need to purchase an adapter.

If customers don’t receive a free adapter, how much will it cost in the future?
The adapter is available for $230 (including estimated tax and shipping).

Can customers order more than one adapter at no cost?
One complimentary adapter is available per vehicle VIN.

Can I pick an adapter up at a dealership?
Complimentary adapters are only available for retail customers via the online process at
ford.com/FastChargingAdapter

What charging speeds are available through the adapter?
Ford EVs are capable of achieving their maximum charge speeds when using Tesla Superchargers with the ford-supplied adapter.

Does Ford support third party adapters for fast charging use on the Tesla Supercharger Network?
Ford does not currently recommend any third-party adapter. To avoid the risk of serious injury and property damage, only use NACS DC adapters sold or provided by Ford for use at Tesla Superchargers.

Why doesn’t Ford support third party adapters?
Ford has fully tested the Tesla designed and engineered adapter sold or provided by Ford. This is currently the only adapter approved by Ford.

Can anyone unlock an adapter while charging?
Just like any fast charging session, a session using an adapter can be stopped and disconnected by pushing the unlock button on the charge port. Ford is working to improve locking options for customers who may wish to leave their vehicle unattended while fast charging.

When will Ford customers be able to use Superchargers?
Tesla Superchargers will start to open to Ford customers on February 29, 2024. Ford will start to roll out an OTA update to customers February 29 for seamless Supercharger access. Customers will also need a Ford-approved Fast Charging Adapter (NACS) to use the Superchargers. 22-24MY E-Transit owners will be contacted this Spring with detailed instructions on the ordering process.

Is a software update required to use the Superchargers?
Ford will start to roll out an OTA update 2/29 for a seamless Supercharger experience. The OTA update is required to enable Plug & Charge. We recommend customers enable Automatic Updates which can done in the FordPass App.

Can you use a Supercharger without the software update?
The main component of the sotware update is to enable Plug & Charge. You can manually initiate a charge if needed.

Does Ford have access to all Superchargers?
As of February 29, 2024, Ford has access to upgraded V3+ Tesla Superchargers (15,000+ across U.S. and Canada). Check FordPass or in-vehicle ‘Public Charging’ onscreen application (formerly the Charge Assist app) to see which Superchargers near you are available.

How do customers determine whether a Supercharger location is one where they can use their adapter?
Customers can use the FordPass app or the Charge Assist app on their vehicle’s SYNC touchscreen to find an upgraded Tesla Supercharger. Upgraded Superchargers will be labeled: Adapter Needed. Stations that are not compatible will not appear in the list of available Tesla Superchargers. We are currently working to add upgraded Superchargers to connected navigation. Ford Pro customers with Public Charge Management can use Charge Assist (Public Charging) through the in-vehicle touchscreen to locate an upgraded Tesla Supercharger.

Will Tesla Superchargers show up in Connected Navigation?
Upgraded Tesla Superchargers are coming to Connected Navigation later this year. The FordPass app or Public Charging app on your SYNC touchscreen can find and navigate customers to the compatible Tesla Superchargers.

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