Ordered at dealer, was this a mistake?

[X-Gas]

*First post - thanks to everyone who posts all of the helpful information.*
I went to my local Ford dealer in April to get a new Escape or Bronco Sport as my 2018 Escape lease was expiring. I drove the Mach-E on a whim, never experienced anything like it, and ordered it on the spot. Having not been familiar with the ordering system, I never signed up online for a reservation, just filled out a form at the dealer. (I also didn't know about the loooong, confusing wait time)
Since I ordered at the dealer, I don't have the reservation listed in my Ford Owner account. I have a 4-digit order number [10**], from a "Order placed. Thrills ahead." email I got a week after the dealer submitted my order. The dealer salesman doesn't have any updates (not his fault) and Ford can't track my order. I go to this forum to try to guesstimate when I'll get my vehicle delivered.

Did I make a (unknowing) mistake by ordering via the dealer and not the online reservation process?
(Ordered April 5, no updates as of May 30)

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[macchiaz-o]

*First post - thanks to everyone who posts all of the helpful information.*
I went to my local Ford dealer in April to get a new Escape or Bronco Sport as my 2018 Escape lease was expiring. I drove the Mach-E on a whim, never experienced anything like it, and ordered it on the spot. Having not been familiar with the ordering system, I never signed up online for a reservation, just filled out a form at the dealer. (I also didn't know about the loooong, confusing wait time)
Since I ordered at the dealer, I don't have the reservation listed in my Ford Owner account. I have a 4-digit order number [10**], from a "Order placed. Thrills ahead." email I got a week after the dealer submitted my order. The dealer salesman doesn't have any updates (not his fault) and Ford can't track my order. I go to this forum to try to guesstimate when I'll get my vehicle delivered.

Did I make a (unknowing) mistake by ordering via the dealer and not the online reservation process?
(Ordered April 5, no updates as of May 30)

Welcome!

Having the dealer place the order for you is completely fine.

Unless things have changed with Ford, your order won't show up in the reservation or order sections of your ford.com account. You'll need to check in with your dealer for updates.

At this point, you just need a huge amount of patience as they work through the order backlog.

 

[machefan]

Welcome, wait time is 24 weeks. Tracking is limited and starts after you get your VIN. The dealer can supply you the VIN which I forget exactly when.

You did the right thing as long as you understand orders take up to 24 weeks to be delivered. If you need sooner you are going to have to search around for what’s on the lot and not marked up.

 

[X-Gas]

Welcome!

Having the dealer place the order for you is completely fine.

Unless things have changed with Ford, your order won't show up in the reservation or order sections of your ford.com account. You'll need to check in with your dealer for updates.

At this point, you just need a huge amount of patience as they work through the order backlog.

Welcome!

Having the dealer place the order for you is completely fine.

Unless things have changed with Ford, your order won't show up in the reservation or order sections of your ford.com account. You'll need to check in with your dealer for updates.

At this point, you just need a huge amount of patience as they work through the order backlog.

OK, thank you for the swift response. Yeah, after reading through this forum I have a big red circle in September on my calendar. Gonna be a long summer.

 

[X-Gas]

Welcome, wait time is 24 weeks. Tracking is limited and starts after you get your VIN. The dealer can supply you the VIN which I forget exactly when.

You did the right thing as long as you understand orders take up to 24 weeks to be delivered. If you need sooner you are going to have to search around for what’s on the lot and not marked up.

OK, thank you for the swift response. Yeah, after reading through this forum I have a big red circle in September on my calendar. Gonna be a long summer...

 

[silverelan]

Congrats on the order! What MME did you end up configuring? Was your test drive your first experience driving an EV? What was it about your drive that made you pull the trigger? Welcome to the forum!

 

[timbop]

OK, thank you for the swift response. Yeah, after reading through this forum I have a big red circle in September on my calendar. Gonna be a long summer.

A lot of us nitwits placed a reservation in November 2019 right after the reveal and had to wait until February/March of this year. So yeah, we get that that long waits suck ?

 

[X-Gas]

Congrats on the order! What MME did you end up configuring? Was your test drive your first experience driving an EV? What was it about your drive that made you pull the trigger? Welcome to the forum!

I ordered a Premium, Extended Battery in Space White with the Light Space Gray interior (changed my order 2x in 2 weeks - from Black after seeing a Space White in the wild and to Extended after the Blue Cruise news). I see on Ford's site that Premiums are now listed at 24+ weeks and Selects are 16+ weeks.
I had ridden in Tesla's before and was impressed with the tech and acceleration. I wasn't in the market for an electric, but after driving, and accelerating, I was sold. Quite an upgrade from my Escort, Fusion, and Escape previous Ford vehicles. Can't wait!

 

[RockwallRick]

Have you received a production date yet?

 

[X-Gas]

Have you received a production date yet?

I have not. I assume since it is a Premium it will take longer. (Site now shows 24 wks vs. 16 for Select)

 

[RockwallRick]

I have not. I assume since it is a Premium it will take longer. (Site now shows 24 wks vs. 16 for Select)

Just curious, we placed order on April 7 and then got notified by email with production date for June 28.

 

[tdwatts]

After Christmas in December I ordered directly from the dealer instead of online. In April I received a VIN with a mid May build date. In May I received an email from Ford with an estimated late June delivery. In June Ford told me the vehicle had be built. Yesterday, Ford sent me an email letting me know the delivery is now early to mid July stating "to ensure your complete satisfaction, we will require additional time before your 2021 Mustang Mach‑E Premium is delivered".

Anticipation.

 

[rogerq23]

I ordered a Premium, Extended Battery in Space White with the Light Space Gray interior (changed my order 2x in 2 weeks - from Black after seeing a Space White in the wild and to Extended after the Blue Cruise news). I see on Ford's site that Premiums are now listed at 24+ weeks and Selects are 16+ weeks.
I had ridden in Tesla's before and was impressed with the tech and acceleration. I wasn't in the market for an electric, but after driving, and accelerating, I was sold. Quite an upgrade from my Escort, Fusion, and Escape previous Ford vehicles. Can't wait!

Great combo!!! I just got my car home with the same configuration. I ordered in October 2020. Car got to the dealership in early April, it had an issue with the charging port. Just drove it home June 11, 2021.

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