OTA Priority Update 22-PU0727-VI-FXB

[Gullwingdmc]

My question is, how can you tell the status of any past software updates that have installed??

It’s very simple, you can’t.

The system update screen shows whatever the last OTA update is, most of the time, but only for 90 days, then it reverts to “Your car is up to date”.

If you want to see what previous OTA updates were you can look here,
https://en.m.wikipedia.org/wiki/Ford_Power-Up_Version_History
No way to tell what ones you received though.

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[TallNate]

It’s very simple, you can’t.

The system update screen shows whatever the last OTA update is, most of the time, but only for 90 days, then it reverts to “Your car is up to date”.

If you want to see what previous OTA updates were you can look here,
https://en.m.wikipedia.org/wiki/Ford_Power-Up_Version_History
No way to tell what ones you received though.

Well that is simple, and at least I didn't miss something on the screen. But not great for owners needing to "manage" their service department's updates. I keep saying "please install all updates" and then when I pick it up, there's nothing on the ticket that says if anything was installed. I should be able to figure out the PowerUp version based on features listed in the Wikipedia link, thanks.

 

[Gullwingdmc]

Well that is simple, and at least I didn't miss something on the screen. But not great for owners needing to "manage" their service department's updates. I keep saying "please install all updates" and then when I pick it up, there's nothing on the ticket that says if anything was installed. I should be able to figure out the PowerUp version based on features listed in the Wikipedia link, thanks.

Here’s the thing, you can’t go in to your dealership and ask them to do all the updates. A dealership will only do an update if Ford tells them to do it because of a known issue or a customer satisfaction program. If you are having an issue and know there is a Service bulletin and update available then you can go in and say you’re having that issue and point them to the TSB saying to do they update. Or if there is a CSP, customer satisfaction program, then you can go in and ask them to do that. Outside of those and recalls dealers won’t do anything unless you pay them. They can only bill Ford for the time of Ford has told them about the issue.

Another important note, the numbers associated with the power up are NOT version numbers. They are just reference numbers to each update. That’s why you may get some out of order. The car has no one version number because there are dozens of modules each running their own software and software version.

The only way to tell what updates are available or if your car is up to date is by using FDRS. That’s the program dealers use and some pay for access themselves. I’ve done it twice, $50 for a 2 day license to monitor whether my dealer did all the updates they were supposed to after they refused to do all the updates in CSP 21P22.

 

[TallNate]

Here’s the thing, you can’t go in to your dealership and ask them to do all the updates. A dealership will only do an update if Ford tells them to do it because of a known issue or a customer satisfaction program. If you are having an issue and know there is a Service bulletin and update available then you can go in and say you’re having that issue and point them to the TSB saying to do they update. Or if there is a CSP, customer satisfaction program, then you can go in and ask them to do that. Outside of those and recalls dealers won’t do anything unless you pay them. They can only bill Ford for the time of Ford has told them about the issue.

Another important note, the numbers associated with the power up are NOT version numbers. They are just reference numbers to each update. That’s why you may get some out of order. The car has no one version number because there are dozens of modules each running their own software and software version.

The only way to tell what updates are available or if your car is up to date is by using FDRS. That’s the program dealers use and some pay for access themselves. I’ve done it twice, $50 for a 2 day license to monitor whether my dealer did all the updates they were supposed to after they refused to do all the updates in CSP 21P22.

Wow, thanks. Overall it sounds like many owners will be running on older software for longer than necessary, until an OTA update is working correctly and allowed to install, or the specific issue comes up with service. I'm thinking in computer terms but seems like the newest versions where issues have been resolved would be best for everyone (unless they are not QA'd well).

 

[Gullwingdmc]

Wow, thanks. Overall it sounds like many owners will be running on older software for longer than necessary, until an OTA update is working correctly and allowed to install, or the specific issue comes up with service. I'm thinking in computer terms but seems like the newest versions where issues have been resolved would be best for everyone (unless they are not QA'd well).

I 100% agree. Unfortunately Ford is still stuck in an old way of thinking when it comes to updates. They are coming along, but not as fast as Tesla. On the plus side the OTA process has been greatly refined over the past year.

 

[yngwenli]

Here’s the thing, you can’t go in to your dealership and ask them to do all the updates. A dealership will only do an update if Ford tells them to do it because of a known issue or a customer satisfaction program. If you are having an issue and know there is a Service bulletin and update available then you can go in and say you’re having that issue and point them to the TSB saying to do they update. Or if there is a CSP, customer satisfaction program, then you can go in and ask them to do that. Outside of those and recalls dealers won’t do anything unless you pay them. They can only bill Ford for the time of Ford has told them about the issue.

Another important note, the numbers associated with the power up are NOT version numbers. They are just reference numbers to each update. That’s why you may get some out of order. The car has no one version number because there are dozens of modules each running their own software and software version.

The only way to tell what updates are available or if your car is up to date is by using FDRS. That’s the program dealers use and some pay for access themselves. I’ve done it twice, $50 for a 2 day license to monitor whether my dealer did all the updates they were supposed to after they refused to do all the updates in CSP 21P22.

That makes sense since I'm guessing dealers won't do it because that's just missed out $$ further down the line for folks who want to come in. Like you say, they bill Ford some hours for all of these to compensate them for their time so if they did all of them at once when someone only had 1 update, that's $$ they are missing out on. Hard to throw out $$ that's meant to feed someone.

Ford just needs to get OTA working better, but I think we all knew software is going to be the weak sauce on this car.

 

[Gullwingdmc]

That makes sense since I'm guessing dealers won't do it because that's just missed out $$ further down the line for folks who want to come in. Like you say, they bill Ford some hours for all of these to compensate them for their time so if they did all of them at once when someone only had 1 update, that's $$ they are missing out on. Hard to throw out $$ that's meant to feed someone.

Ford just needs to get OTA working better, but I think we all knew software is going to be the weak sauce on this car.

Dealers need to understand that software updates are the new oil change and start offering updates as part of the routine maintenance.

 

[Neil4Real]

Dealers need to understand that software updates are the new oil change and start offering updates as part of the routine maintenance.

Except they generally take way longer than an oil change, some single module updates can take forever and others need some babysitting to ensure proper install. So they’re still tying up an income producing bay and can have it occupied a full day to do updates if you have a lot needed or a lengthy module.

 

[Gullwingdmc]

Except they generally take way longer than an oil change, some single module updates can take forever and others need some babysitting to ensure proper install. So they’re still tying up an income producing bay and can have it occupied a full day to do updates if you have a lot needed or a lengthy module.

They would definitely need to charge accordingly, but most modules only take a few minutes and that tech can be doing something else during any of the longer ones. You just need to check in and hit install occasionally.

 

[TallNate]

Except they generally take way longer than an oil change, some single module updates can take forever and others need some babysitting to ensure proper install. So they’re still tying up an income producing bay and can have it occupied a full day to do updates if you have a lot needed or a lengthy module.

Yeah, my dealer had 13 hours of updates to navigate through on my car a couple months back. I asked if they could park it next to the building to run them, and they said no it has to be in the bay. So I get that every hour in each bay needs to produce revenue. Hopefully in time Ford can get all of them to run in our garages overnight and install in the right order so that nothing breaks.

 

[Blue highway]

Dealers need to understand that software updates are the new oil change and start offering updates as part of the routine maintenance.

Unfortunately, that analogy doesn't work real well form the dealers perspective.

Oil change = parts and labor charge - predictable labor time of less than an hour. People are conditioned to pay for oil changes.

Software = labor only - labor time varies from minutes to most of a day. People are not conditioned to pay for software updates.

Software updates are a disaster for dealerships at the moment.

There are no good reasons why all software updates can't be done OTA which means that this bubble in time of doing SW updates at a dealership will likely last 3-4 years at most. That's too short to build a sustainable business model for dealerships. Compare that with Oil changes that are a lifetime opportunity for the car.

To further torture the oil change analogy, I wonder if/when 3rd party companies will offer SW updates for our cars (e.g. via FDRS) as a service.

 

[Gullwingdmc]

Unfortunately, that analogy doesn't work real well form the dealers perspective.

Oil change = parts and labor charge - predictable labor time of less than an hour. People are conditioned to pay for oil changes.

Software = labor only - labor time varies from minutes to most of a day. People are not conditioned to pay for software updates.

Software updates are a disaster for dealerships at the moment.

There are no good reasons why all software updates can't be done OTA which means that this bubble in time of doing SW updates at a dealership will likely last 3-4 years at most. That's too short to build a sustainable business model for dealerships. Compare that with Oil changes that are a lifetime opportunity for the car.

To further torture the oil change analogy, I wonder if/when 3rd party companies will offer SW updates for our cars (e.g. via FDRS) as a service.

If dealers want to continue to have relevancy in the EV world they better figure it out.

I understand it can take longer and would cost more than an oil change, but that should at least be offered as an option for people bringing their car in. Most updates seem to take less than 15 minutes, some can take upwards of 4 hours, charge accordingly.

As far as why everything can't be done OTA, not all modules are OTA updatable in our cars.

 

[skiingj]

Just got this update a second time. EA

 

[ocr_salty]

We’ve received this in the UK too but we don’t have bluecruise here so does it do absolutely nothing for our vehicles?

 

[2021-MMEx-RT1]

This might be coincidence, but has anyone noticed the radio acting weird after this update? Sirius takes a good 30 seconds to load now and most of the time the station icons don't load or the dark mode screen is bright white and yellow with all the text washed out. A manual reboot fixes it, but this has happened probably 3 or 4 times since the update.

Yes, I got this update (2.8.3 Jun '21 build) Sept 2 as the rest did, and first think I noticed was it was sluggish. Both Sirius and USB.

I haven't rebooted my SYNC screen in a while so I think I'll do that on the way out today.

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