OTA Update Status Hidden in the Ford Website

[Gimme_my_MME]

so what do I do now?

You wait for the fix that is coming hopefully shortly

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[metalpro2021]

Mine looks like it is missing a bunch of info.

Early build car? I have the same thing. My guess is that you need 21P22 for this to work. Anyone can confirm this?

 

[sockmeister]

Does anyone know what this aggregatestatus means ?

"artifact_retrieval_in_progress"

Does that mean it’s going to fail? Or it’s still downloading ? It’s been like this for over 2 weeks.
Thanks

Welcome to the forum!
To me, that implies that it's partially downloaded, but not in the failed state like the rest of us.

 

[sockmeister]

Early build car? I have the same thing. My guess is that you need 21P22 for this to work. Anyone can confirm this?

Might be, but I doubt that's related. I also have an early build car, and I saw the information before the 21P22 update.

 

[dougni]

Does anyone know what this aggregatestatus means ?

"artifact_retrieval_in_progress"

Does that mean it’s going to fail? Or it’s still downloading ? It’s been like this for over 2 weeks.
Thanks

Mine is like that for a little less than a week. Show deployment expiration date as of tomorrow. So kind of hoping it will finish updating before that. ?‍

 

[Zeromarine]

Thank you! Lots of good info on here. And thanks for the info also.

 

[Jim_I]

Per Ford, I had the 21B36B PAAK update and the 21P22 Software Calibration updates done at the dealer. Those took about a day.

They also did the windshield and roof recalls. They kept my car for 12 additional days for this.

Just picked up the car after 13 days. The Sync4A update was not done, and I very specifically asked for that update. to be done as well.

Not happy with my dealer, but that is another story for another time.

My question is: Will the new Sync 4A update come OTA, or is it completely on hold, or does it have to be done at the dealership? Quite honestly, if it has to be done at a dealership, I will be looking for another one to do this update.

I can't turn on the OTA updates or schedule a time. The software update just says "Up To Date", and under Sync4A there is no version or revision numbers displayed, so I know the 1.7.1 update has not completed.

Any ideas what I should do? Thanks for any advice....

Jim

 

[Zeromarine]

Per Ford, I had the 21B36B PAAK update and the 21P22 Software Calibration updates done at the dealer. Those took about a day.

They also did the windshield and roof recalls. They kept my car for 12 additional days for this.

Just picked up the car after 13 days. The Sync4A update was not done, and I very specifically asked for that update. to be done as well.

Not happy with my dealer, but that is another story for another time.

My question is: Will the new Sync 4A update come OTA, or is it completely on hold, or does it have to be done at the dealership? Quite honestly, if it has to be done at a dealership, I will be looking for another one to do this update.

I can't turn on the OTA updates or schedule a time. The software update just says "Up To Date", and under Sync4A there is no version or revision numbers displayed, so I know the 1.7.1 update has not completed.

Any ideas what I should do? Thanks for any advice....

Jim

There is a OTA fix coming for the 1.7.1

 

[Gimme_my_MME]

There is a OTA fix coming for the 1.7.1

I'm not so sure the fix itself will be delivered OTA but it will fix the OTA issue

 

[dml105]

I'm not so sure the fix itself will be delivered OTA but it will fix the OTA issue

Any idea on the timeframe yet? Is Ford sending everyone affected a USB drive or something?

According to the OTA status, my car has not even attempted to try again in 6 weeks.

 

[Zeromarine]

Mine just says expired now.
I guess that’s better then failed ?

 

[chrisGT]

Early build car? I have the same thing. My guess is that you need 21P22 for this to work. Anyone can confirm this?

Mine shows the save, and it is a GT so later build.

 

[vincektan]

Finally got my first OTA update today. Did not say much, no version number, only my system is up to date and update includes: Refinements, bug fixes. Use the method above to check and I got the following:

{
"displayOTAStatusReport": "UserAllowed",
"ccsStatus": {
"ccsConnectivity": "On",
"ccsVehicleData": "On"
},
"error": null,
"fuseResponse": {
"fuseResponseList": [
{
"vin": "",
"oemCorrelationId": "FLARE-PRD-SOFTWARE-FNV2-480288-478453",
"deploymentId": "",
"deploymentCreationDate": "2022-01-05T20:18:56.129+0000",
"deploymentExpirationTime": "2022-01-12T20:18:56.129+0000",
"otaTriggerExpirationTime": "2022-01-19T20:17:53.257+0000",
"communicationPriority": "LOW",
"type": "NEW_FEATURE",
"triggerType": "SOFTWARE",
"inhibitRequired": false,
"additionalConsentLevel": 1,
"tmcEnvironment": "PRD",
"latestStatus": {
"aggregateStatus": "success",
"detailedStatus": "OTAM_S1010",
"dateTimestamp": "2022-01-05T22:38:04.285+0000"
},
"packageUpdateDetails": {
"releaseNotesUrl": "https://mmota.autonomic.ai/1/bytest...28200166-bddc9485-6141-4264-bb3b-bebcee795347",
"updateDisplayTime": 0,
"wifiRequired": false,
"packagePriority": 1,
"failedOnResponse": "none",
"cdnreleaseNotesUrl": "http://vehicleupdates.files.ford.co...28200166-bddc9485-6141-4264-bb3b-bebcee795347"
},
"deploymentFinalConsumerAction": "Not Set"
}
],
"languageText": {
"Language": "English (US)",
"LanguageCodeMobileApp": "en-US",
"LanguageCode": "ENU",
"Text": "Refinements, bug fixes \n \n This is a routine update where we make minor changes here and there and squash a few bugs. Ongoing updates like this help ensure that you’ll always be driving the best possible version of your Mustang Mach-E. Enjoy."
}
},
"tappsResponse": {
"vin": "",
"status": 200,
"vehicleInhibitStatus": null,
"lifeCycleModeStatus": {
"lifeCycleMode": "NORMAL",
"oemCorrelationId": "0",
"vehicleDateTime": "2021-04-22T15:04:47Z",
"tappsDateTime": "2022-01-05T21:37:48.968Z"
},
"asuActivationSchedule": {
"scheduleType": "",
"dayOfWeekAndTime": null,
"activationScheduleDaysOfWeek": [],
"activationScheduleTimeOfDay": null,
"oemCorrelationId": "",
"vehicleDateTime": "",
"tappsDateTime": ""
},
"asuSettingsStatus": null,
"version": "2.0.0"
},
"updatePendingState": null,
"otaAlertStatus": "UPDATE SUCCESSFUL"
}

 

[Bookworm214]

I must be doing something wrong. This is all I get using Chrome, Firefox and Edge:

 

[kennelh]

I must be doing something wrong. This is all I get using Chrome, Firefox and Edge:

You need to click on the arrows (">") to expand the details.

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