Paak failure Verizon Outage

[HuntingPudel]

My ford pass partially stopped working yesterday too but I'm on ATT. Was able to get in and start the car ok just not seeing the updated charge level in FP or when the car is charging.

That happens occasionally. Just Ford server side reliability issues.

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[Homestead]

That happens occasionally. Just Ford server side reliability issues.

Does it fix itself eventually? It seems stuck , still out.

 

[Phil-Springs]

This thread reminded me to test the use of the door key and backup pass code every so often. Turns out that during one of the last several updates, my passcode got dropped or deleted even while PAAK continued to work fine. PSA test your back up .. cause Ford software is well Ford software.

 

[Mach-Lee]

Okay yep that's what experienced, Bluetooth Wi-Fi cellular was on but I had no internet signal through the cellular. Windows Up down hatch frunk were available. But lock unlock was not showing up in the fordpass app. They were blurry and looked like they were trying to load.

Funny that I forgot to just use door keypad and touch screen password to run everything. But I was in the middle of driving my 80 year old mom everywhere during this so I pulled the Fob out of the faraday pouch.

Yes, remote lock/unlock would be affected by an internet outage, but Intelligent Access via PAAK would still work. If you simply walked up to a door and pressed the button, it would have opened. You wouldn’t even need to use the keypad or backup passcode during a cellular outage.

Connecting your phone to WiFi would restore the remove lock/unlock functions provided AT&T cellular is still functional where the car is parked.

 

[Mark813]

Yes, remote lock/unlock would be affected by an internet outage, but Intelligent Access via PAAK would still work. If you simply walked up to a door and pressed the button, it would have opened. You wouldn’t even need to use the keypad or backup passcode during a cellular outage.

Connecting your phone to WiFi would restore the remove lock/unlock functions provided AT&T cellular is still functional where the car is parked.

Ok thanks that's great to know. The weird thing is I was in my car when the internet failed so I made an assumption based on that. In fact, the dashboard had message telling me I wouldn't be able to start the car if I walked away. So that momentary panic caused me to forget all my options and grab the key fob.

Had it happened while I was in the store I might not have even noticed. Especially if the car is going to still unlock with the phone connected by Wi-Fi and Bluetooth despite the cellular outage.

 

[Mustangor]

A bit dogmatic there. PAAK has worked just fine for most people that have tried it and for some it’s been years now. It’s unfortunate that you can’t get it to work, but that’s not a universal issue on the Mach-e.

Sorry but we're not talking about some mondain function here. We're talking about a CRITICAL SECURITY FUNCTION that needs to work everytime with every user. That's not the case obviously and a simple search in this very forum with "PAAK failure" or "PAAK doesn't work" is a simple proof that you can't trust this system. The three other people I personnaly know with a Mach-E all stoppped using this "feature" after the first failure. Just like me. It works for you ? Fine. Maybe it works for 60 or even 70% of Mach-E owners. 30% percent chances of beeing stuck one day or another is enough for me to consider this "feature" as totally useless.

 

[Art]

Well Verizon was out of service here in Florida and other parts of the world for about 6 hours today. The Ford Pass app would show some things but it wouldn't show others. Couldn't lock or unlock doors but could open frunk and trunk/hatch.

It wouldn't show anything at the top of the app screen like my vehicle mileage or any specific info. Overall was having trouble with the PAAK being a PAAK.

So I was forced to go into my faraday pouch in the secret hiding spot duct taped to my glass roof. And I suffered using the key fob like it was 1999.

Even though the internet service was down my phone Wi-Fi NFC Bluetooth was all working fine. But I was driving mom around shopping so I didn't have time to play around to see if PAAK could have worked.

Some of this issue could have been my Galaxy s24 functions when the internet's down? Overall it wasn't showing the lock unlock buttons so I don't think I had any workarounds?

Strange post.

I’m puzzled about where the faraday pouch was hidden. Was it inside the car? How did you get in if not by keypad?

I hope it was not outside the car on the roof.

If it were taped to the glass roof (inside or outside) was it really hidden?

I must have read at least 20 posts of people not using a FOB and being victimized by either their phone or a Ford update causing a problem with the phone. There must be hundreds that have the same story but neglect to publish the fact.

A FOB always works, and a phone can fail due to the network being down, a phone update, or a Ford update.

I don’t have a problem with carrying a FOB in my pocket. I just make sure when I hug a female they don’t get the wrong idea,

 

[Homestead]

Does it fix itself eventually? It seems stuck , still out.

Just fixed itself, took about 24 hours.

 

[Mark813]

Strange post.

I’m puzzled about where the faraday pouch was hidden. Was it inside the car? How did you get in if not by keypad?

I hope it was not outside the car on the roof.

If it were taped to the glass roof (inside or outside) was it really hidden?

I must have read at least 20 posts of people not using a FOB and being victimized by either their phone or a Ford update causing a problem with the phone. There must be hundreds that have the same story but neglect to publish the fact.

A FOB always works, and a phone can fail due to the network being down, a phone update, or a Ford update.

I don’t have a problem with carrying a FOB in my pocket. I just make sure when I hug a female they don’t get the wrong idea,

Edit: I was already in the car the PAAK failure started while I pulled up to a parking lot. Verizon cellular went down and I saw a weird message on my dashboard.

Lol yeah there's a little sarcasm there I didn't tape it to the roof. It is hidden inside of the vehicle not that magnetic key you would put under your wheel well in the 1970s

My non-worry about PAAK failure is because I have the door code to get in with the touch screen software start password as a secondary backup and a pain in the ass to get (even for me) hidden key in a faraday pouch

I made a joke about the glass roof because I just hide the key fob in different hard to reach places in my car without posting online what that might be.

The assumption being thieves are breaking into cars as crimes of opportunity. Mostly for stuff they can see like briefcases purses backpacks.

The interior of my car is always empty as trained by my parents in New York growing up. If you look in my car through the windows there's nothing- no change in the center box no briefcases purses to steal. I don't like baseball hats and gym bags laying around in my car either. But the beauty of our frunk or the subfloor under the hatch floor is exactly for that loose stuff.

It's not just thieving anxiety it's also I like a clean car LOL

Breaking into any vehicle to find a key fob in a hidden faraday pouch is a low percentage crime opportunity for most thieves.

Stealing a whole car as in driving them off is usually done with skeleton keys and other digital devices or Kia USB tricks. So I feel safe hiding my key in a faraday pouch. If they steal my car it's s because they had the right tech and they're driving off with my key still hidden.

 

[HuntingPudel]

Does it fix itself eventually? It seems stuck , still out.

"Fix itself" it does not. Ford's people need to fix it unless it's an outside issue such as their ISP having issues.

 

[HuntingPudel]

Ok thanks that's great to know. The weird thing is I was in my car when the internet failed so I made an assumption based on that. In fact, the dashboard had message telling me I wouldn't be able to start the car if I walked away. So that momentary panic caused me to forget all my options and grab the key fob.

Had it happened while I was in the store I might not have even noticed. Especially if the car is going to still unlock with the phone connected by Wi-Fi and Bluetooth despite the cellular outage.

The "Restart now or key is needed" issue has nothing to do with internet connection. It happens when the car is shut down and during the shutdown process the BT signal to the PaaK or physical key is lost. I just lock the doors, close them, and walk away. When I come back everything is normal. It happened to me yesterday at the store and I had zero issues restarting the car and getting home.

 

[Mark813]

The "Restart now or key is needed" issue has nothing to do with internet connection. It happens when the car is shut down and during the shutdown process the BT signal to the PaaK or physical key is lost. I just lock the doors, close them, and walk away. When I come back everything is normal. It happened to me yesterday at the store and I had zero issues restarting the car and getting home.

Lol this thing has become a comedy of errors

If I didn't see that message I wouldn't have checked and see that my phone internet had no cellular signal. I wasn't initially worried but grabbed the keyfob. Then using the store's Wi-Fi find out that Verizon had a nationwide outage.

If I didn't grab the phone as a key I probably would have used the door key code because sometimes that's faster than waiting for your phone to relink to the vehicle even with all connections functional

I guess there's good ways to learn and then the more stressful I'm actually in an emergency situation and this thing needs to work way to learn

 

[Mach-Lee]

Ok thanks that's great to know. The weird thing is I was in my car when the internet failed so I made an assumption based on that. In fact, the dashboard had message telling me I wouldn't be able to start the car if I walked away. So that momentary panic caused me to forget all my options and grab the key fob.

Had it happened while I was in the store I might not have even noticed. Especially if the car is going to still unlock with the phone connected by Wi-Fi and Bluetooth despite the cellular outage.

The car pings your phone right when you turn it off, if it doesn't respond immediately then that message is displayed. I get that occasionally, but it's a rare glitch with PAAK that lasts a few seconds, you should be okay to keep using it if your phone still has bluetooth active and FordPass open.

FYI I've been fob free for the past 3+ years, I've had to use the backup passcode only once or twice when it wasn't working. I've had cell towers fail at least once, I can still operate the car normally. Never been stranded or locked out yet. Still worth not carrying an extra fob to me, but opinions will vary.

 

[Mark813]

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FYI I've been fob free for the past 3+ years, I've had to use the backup passcode only once or twice when it wasn't working. Never been stranded or locked out. Still worth not carrying an extra fob to me but opinions will vary.

I'm still a noob at 9 months so I like having three options to get in and start my car. At month 13 I'll drop down to two options- PAAK and keycodes

 

[Kamuelaflyer]

Sorry but we're not talking about some mondain function here. We're talking about a CRITICAL SECURITY FUNCTION that needs to work everytime with every user. That's not the case obviously and a simple search in this very forum with "PAAK failure" or "PAAK doesn't work" is a simple proof that you can't trust this system. The three other people I personnaly know with a Mach-E all stoppped using this "feature" after the first failure. Just like me. It works for you ? Fine. Maybe it works for 60 or even 70% of Mach-E owners. 30% percent chances of beeing stuck one day or another is enough for me to consider this "feature" as totally useless.

More like 90% plus. Most issues are operator-induced as well. That applies to the fob too. Your ire is misplaced, but feel free to carry-on,

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